Fri Mar 29 2024 07:30:22 GMT+0000 (Coordinated Universal Time)

call centre operations manager jobs

Specialised Operations Manager

Nimble Credit Solutions - Johannesburg, Gauteng

    OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...

    2 days agoneuvoo.com
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    Manager, Contact Management

    Standard Bank Group - Johannesburg, Gauteng

      Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...

      1 day agoneuvoo.com
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      Operations Manager

      Foundever -

        Operations Manager Req ID#: 382787 ZA Job Description: We are looking for an experienced Operations Manager to support the continued growth and expansion of Foundever Cape Town! At Foundever , you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large p...

        9 days agoneuvoo.com
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        Team Leader - Client Service Centre

        Anglicare Southern Queensland - Cape Town, Western Cape

          The Opportunity to join our Team and make a difference The overall purpose of the Team Leader, Client Service Centre is to provide comprehensive operational and administrative support functions within the Client Service Centre. The role also assists with the orientation of new staff; provides supervision to Client Service Advisors; coaches, mentors and guides the team; including assessment of wor...

          9 days agoneuvoo.com
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          Operation Manager - BPO (Call Centre)

          ABC Worldwide - Cape Town, Western Cape

            Job Description: Operation Manager - BPO (Call Centre) Job Responsibilities: Manage overall operations and performance of the call centre team Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong client relationships Analyze data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essent...

            17 days agoneuvoo.com
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            Call Centre Manager

            SMD Technologies - Johannesburg, Gauteng

              We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...

              16 days agoneuvoo.com
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              Team Leader - Client Engagement (CAPE TOWN)

              Sanlam - Cape Town, Western Cape

                Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. The purpose of this role is to ensure that the client services service levels are maintained within Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client Services team. The incumbent m...

                4 days agoneuvoo.com
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                Quality Assurance Specialist

                Mukuru - Cape Town, Western Cape

                  We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels. The Quality Assurance Specialist is also respo...

                  2 days agoneuvoo.com
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                  Quality Assurance Rep - UK Ops (GCCA Remote)

                  TransUnion LLC - Johannesburg, Gauteng

                    What We'll Bring:This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation.What You'll Bring:Ensure that all TransUnion and government g...

                    8 days agoneuvoo.com
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                    Specialised Operations Manager

                    Nimble Credit Solutions - Sandton City, Sandton and Bryanston North

                      OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...

                      21 days agoneuvoo.com
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                      Manager- TCOE Customer Project Management.ICT COE

                      MTN Group - Johannesburg, Gauteng

                        To continuously improve the processes and operations that allow the Client Services teams to deliver MTN Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be resp...

                        6 days agoneuvoo.com
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                        Compliance and Quality Lead

                        Foundever -

                          Compliance and Quality Lead Req ID#: 380625 ZA Job Description: In June 2023 Foundever launched our first site in Cape Town and are now looking for a Compliance and Quality Lead to join our bustling site in preparation for a busy 2024. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact...

                          8 days agoneuvoo.com
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                          Operations Manager Underwriting : Parktown, Gauteng

                          Sanlam - Johannesburg, Gauteng

                            MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 80 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife s vision is to establish a world-class direct financial service business that ...

                            23 days agoneuvoo.com
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                            Operations Manager (Specialized Debt Collections)

                            SET Recruitment Consultants - Johannesburg, Gauteng

                              Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed busin...

                              24 days agoneuvoo.com
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                              Emergency Medical Assistance- Call Handler/Agent

                              Collinson - Cape Town, Western Cape

                                Collinson Assistance Services provides call handling for assistance from holidaymakers and business travellers across the globe. The role of Operations Support Coordinator will be to support the operations team with administrative functions. The role holder will open all emailed cases and answer all calls from the first call queue within departmental service standards. The nature of the work requ...

                                21 days agoneuvoo.com
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                                Operations Manager (Specialized Debt Collections)

                                SET Consulting - Johannesburg, Gauteng

                                  Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed busin...

                                  24 days agoneuvoo.com
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                                  Client Contact Centre Service Administrator

                                  JenRecruitment - Cape Town, Western Cape

                                    A vacancy exists for an Inbound Client Services Call Centre in Claremont Cape Town. Applicants must have a thorough understanding of medical aid operations or insurance policy administration and operations. This is an URGENT ROLE - so the successful candidate must be able to start 1 April or sooner.The contact centre is responsible for the inbound telephonic servicing of the individual policyhold...

                                    27 days agoneuvoo.com
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                                    Insurance Team Leader

                                    CallForce - Johannesburg, Gauteng

                                      We're looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions.The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, p...

                                      28 days agoneuvoo.com
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                                      Manager Debt Collection: Team Lead

                                      Ntiyiso Consulting Group - Centurion, Gauteng

                                        A Contact Centre Team Leader supervises the day-to-day delivery of the contact centre processes and services. The team provides a customer service experience for customers needing assistance regarding their municipality accounts in line with Ntiyiso Consulting's operational excellence standards, procedural compliance and customer experience expectations. In addition, the Team Leader oversees the ...

                                        30+ days agoneuvoo.com
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                                        Helpdesk Agent - Tier 1

                                        Herotel -

                                          Applications are invited for the Helpdesk Agent Tier 1 position to be based in Tshwane. PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to vario...

                                          30+ days agoneuvoo.com
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                                          Contact Centre Manager

                                          EMPIRE RECRUITMENT - Johannesburg, Gauteng

                                            Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the for...

                                            30+ days agoneuvoo.com
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                                            Call Centre and Remote Support Manager

                                            Express Employment Professionals -

                                              Job DescriptionResponsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.This includes:Team Leadership:Managing and leading a team of support agents, ensuring they are well-trained and motivated.Performance Monitoring:Tracking key performance metrics, such as response times and resolution rates...

                                              30+ days agoneuvoo.com
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                                              Senior Call Centre Sales Manager

                                              CallForce - Johannesburg, Gauteng

                                                Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.Duties and responsibilities:Lead, develop, motivate, operational teamsManage the Contact C...

                                                30+ days agoneuvoo.com
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                                                Call Centre QA Analyst (Nightshift)

                                                CallForce - Cape Town, Western Cape

                                                  The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of bottom performers as assigned.Responsibilities: CoachingDaily coaching feedback monitored and sent to Team Leaders an...

                                                  30+ days agoneuvoo.com
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