call centre operations manager jobs

We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activitiesEnsure targets are being met and evaluate performance of call centre staffConduct effective resource planningMonitor and improve return proceduresAnalyse data and prepare reports for managementKey skills required: Pr...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Collections Agent - Utilities Contact CentreFull-timeWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...

Collections Agent - Utilities Contact CentreFull-timeWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...

Process Trainer - Insurance Contact Centre (US Hours)Full-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufac...

POSITION OVERVIEW Job Title: Talent Pool - Payroll ManagerJob Type: Full-Time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner i...

Our Client in the Medical Devices industry is currently looking for an Operations Manager/Industrial Engineer , in Pretoria. Responsibilities: Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively, based on various data poin...

Position: Call Centre Supervisor Salary: Market related Location: Midrand Job type: Permanent Industry: FMCG Reference Number: RDT.D.CCS.04042024 COMPANY DESCRIPTION: Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible ...

To lead a team of professional staff to ensure the management of financial and clinical risks through the application of scheme rules and clinical policies and procedures. Accountabilities Compliance and Risk Management: Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team Implemented team operational risk and govern...

To lead a team of professional staff to ensure the management of financial and clinical risks through the application of scheme rules and clinical policies and procedures. Accountabilities Compliance and Risk Management: Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team Implemented team operational risk and govern...

Call Centre Operations Lead Bluespec Holdings 2023-07-13 Gauteng - Sandton Job Ref #: CCOL Industry: Call Centre Job Type: Permanent Positions Available: 1 Our leading Emergency Responder Call Centre is currently looking for a Manager that will be overseeing Customer Care & Release departments to ensure that deliverables are met while dealing with clients and financial aspects. Job Description Jo...

This is a permanent full-time role as a Head of Operations in our Umhlanga site, South Africa office. The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to ove...

Call Centre Team Manager - Operations Agency Nutun is looking for an experienced Call Centre Team Manager in Sandton About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and ...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by:- Analysing and auditing calls made by Account Management Consultants.- Address any inconsistencies relating to CRR contact centre processes and Procedures. - Supporting leadership in CRR in term...

A well-established company based in Pretoria East has a vacancy available for an Operations Manager (Industrial Operations Engineer) for their Contact Centre department. The ideal candidate will optimize the contact center, focusing on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center and drive change and optimization object...

This is a Manager position that is a leader-manager role that requires the candidate to train, design and develop, and evaluate training and development initiatives to achieve all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowled...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...

Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager , where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you're a dynamic and strategic leader look...

The Senior Manager: Enterprise Client Service (Service Management) provides professional leadership and coordination for an integrated service delivery and service recovery function for Enterprise customers in line with MTN Enterprise strategy. The incumbent manages Service Relationship and service delivery, driving persistent focus on the Client, supporting Top 100 High Value Customers, Priority...

Job Description Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager , where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you're a dynamic and strat...

These jobs were popular with other job seekersWe are seeking an experienced and motivated Legal Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center environment. The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring efficiency, productivity, and adherence to legal and regulatory requirements. Thi...

Junior Call Centre Manager QA Ignition Group 2023-07-24 Umhlanga Job Ref #: IG-277 Industry: Telecommunications Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our Operational teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The core function of the QRC team is t...

The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received.Requirements:Must have a thorough understanding of medical aid operations or insurance policy adm...

Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim-related queries and correspondence received. Requirements: Must hav...