Call Centre Operations Manager jobs

Operations Manager - Insurance Call Centre - US Hours - Cape TownFull job descriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professiona...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer serviceCustomer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high ...

Key Accountabilities / Principal Responsibilities Primary Duties Processing of faults and incidents on the CAFMS Ensure all calls, however received, are logged onto the computer aided facilities management system Escalation of high priority calls to appropriate operational representatives Processing individual records from creation to closure including identifying the fault/incident in technical ...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Welcome backSign in to save Team Leader - Insurance Call Centre (US Hours) at WNS.Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 40...

Telecommunication international service provider.They provide the full spectrum of support from Customer Service to Technical Support to Sales and Retentions. Can lead a team to balance outstanding, support and experience with customer whilst maintaining compliance standards Telco experience is essential Lateral thinkers with a real sense of ownership Structured, methodical, consistent, and organ...

Neo Group Cape Town, Western Cape, South Africa Operations Manager Neo Group Cape Town, Western Cape, South Africa Welcome backSign in to save Operations Manager at Neo Group. Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know ...

As the Call Centre Manager for the Credit and Transactional Banking Department, your role is multifaceted and crucial for ensuring smooth operations and excellent customer service Customer and Branch Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels. Ensure that all interactions are handled with care and efficiency to maintain high...

Telecommunication international service provider.They provide the full spectrum of support from Customer Service to Technical Support to Sales and Retentions. Can lead a team to balance outstanding, support and experience with customer whilst maintaining compliance standards Telco experience is essential Lateral thinkers with a real sense of ownership Structured, methodical, consistent, and organ...

CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related services. Ensuring the smooth functioning of the Centre by maintaining ...

Operations Manager - Durban - South AfricaCompany Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcar...

Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Business Administration / Management / Communication / Operations Management Degree Clear Criminal and ITC Records Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term software Minimum 10 Years Call Centre Management Experience Background in Insurance and/or Emergency Assist i...

Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Business Administration / Management / Communication / Operations Management Degree Clear Criminal and ITC Records Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term software Minimum 10 Years Call Centre Management Experience Background in Insurance and/or Emergency Assist i...

Minimum Requirements:Grade 12 certificate or equivalent Level 4 qualification issued by SAQABusiness Administration / Management / Communication / Operations Management DegreeClear Criminal and ITC RecordsComputer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term softwareMinimum 10 Years Call Centre Management ExperienceBackground in Insurance and/or Emergency Assist industr...

Operations Manager - Insurance Call Centre - US HoursFull-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufac...

General Manager Sales and Operations - KwaZulu-Natal, DurbanThe achievement of Sales and gross margin targets and managing expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse, and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer-centric front line, and ensure...

One of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.Purpose of the JobYou will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coach...

Job DescriptionTo strategize, plan and deliver quality campaigns according to the contact centre requirements in conjunction with the business unit executing the relevant POC (i.e., campaign specific).To develop campaigns insights and support the call centre by providing the required information to determine which campaigns to run, by when and for how long. To support and position the call centre...

Job Number 24078410 Job Category Rooms & Guest Services Operations Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable...

General Manager Sales and Operations - KwaZulu-Natal, DurbanThe achievement of Sales and gross margin targets and managing expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse, and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer-centric front line, and ensure...

head of operations - Cape Town, South Africa - CrayonTo find out more, click Apply or head on over to Crayon to review the full spec and applyR65,000 - R80,000 per month (negotiable based on experience)How you'll roleAs the Commercial Lead you will possess a deep understanding of and empathy for the challenges faced by unemployed and under-employed women. You will have a proven track record of le...

Minimum requirements:Matric and associated tertiary qualifications 4 Years experience in a junior management role supervising a helpdesk teamWorking Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best - Dante PersonnelMidrand

Minimum requirements: Matric and associated tertiary qualifications 4 Years experience in a junior management role supervising a helpdesk teamWorking Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best - Dante Personnel Midrand

Minimum requirements: Matric and associated tertiary qualifications 4 Years experience in a junior management role supervising a helpdesk team Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best - Dante Personnel Midrand

Minimum requirements: Matric and associated tertiary qualifications 4 Years experience in a junior management role supervising a helpdesk team Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best - Dante Personnel Midrand