Service Desk Engineer Jobs in Western Cape

At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.ROLE REQUIREMENT The logging of all requests via telephone and email accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers Include all troubleshooting notes i...

At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.ROLE REQUIREMENT Provide first line support on all customer facing challenges and try and resolve on first call. Gathering information through analytical trouble shooting or problem research to route the customers...

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner. Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can ...

ROLE PURPOSEThe Service desk Engineer L2 (is the first point of contact for Vodacomexio users and customers in request of support via Telephone/email or Automation.While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion.The engineer provides deskto...

ROLE PURPOSEA Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In ...

ROLE PURPOSE A Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In...

ROLE PURPOSE The Service desk Engineer L2 (is the first point of contact for Vodacomexio users and customers in request of support via Telephone/email or Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The engineer provides des...

ROLE PURPOSEA Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In ...

ROLE PURPOSE The Service desk Engineer L2 (is the first point of contact for Vodacomexio users and customers in request of support via Telephone/email or Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The engineer provides des...

ROLE PURPOSE A Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In...

Join Our Team as a Technical Systems Implementation Engineer (L2) Are you a dynamic problem-solver with a passion for implementing cutting-edge technical solutions? Do you thrive in fast-paced environments where no two days are the same? If so, we want you to be a part of our team! Summary: The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution require...

Join Our Team as a Technical Systems Implementation Engineer (L2) Are you a dynamic problem-solver with a passion for implementing cutting-edge technical solutions? Do you thrive in fast-paced environments where no two days are the same? If so, we want you to be a part of our team! Summary: The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution require...

The team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Town. If you have experience within the ICT Industry providing support assistance with hardware and software, then give me a call to discuss This role offers the flexibility of a hybrid set up, making it an ideal opportunity for someone in the ICT industry looking for work-life balance. ...

Service Desk Engineer - 2nd Line - Cape TownFull job descriptionAbout Us:We are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering ...

Functieomschrijving Job Profile Summary The SCCM Engineer is a key player in the End User Compute environment of an organization. They are required to perform their duties with efficiency, and through proactivity and automation reduce downtime and ensure consistent operations. SCCM Engineers are required to formulate long term strategies through proactive management of common issues to minimise t...

Reference: PE010781-LM-1 Job Requirements: This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field...

Reference: PE010781-LM-1 Job Requirements: This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field...

Job Requirements: This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer suppo...

IT Support Engineer Tier 2 - Century City - R30 000 Per Month We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is for a UK-based company, servicing Europe and the UK, so you will work UK hours. The main purpose of this position would be t...

About The RoleThe Tech Help Engineer will be the face of Technology to our users (internal users) - their main point of contact for everything they need. From a question about know-how to Triaging and solve a query, so they can continue using their systems, you are the system guide that can help them with anything and everything.Operating across the globe, including Europe, Australia, North Ameri...

Payfast by Network, is one of the leading Fintech organisations in Africa. We're on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally. We are on the hunt for a...

About The RoleThe Tech Help Engineer will be the face of Technology to our users (internal users) - their main point of contact for everything they need. From a question about know-how to Triaging and solve a query, so they can continue using their systems, you are the system guide that can help them with anything and everything. Operating across the globe, including Europe, Australia, North Amer...

Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabil...

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers. 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557 Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom. Collinson Group is a global leader in driving loyalty and engagem...