quality assurance call centre jobs in gauteng

Team Leader Client Service Centre Call Centre Listing reference: jse_000476 Listing status: Online Apply by: 15 April 2024 Position summary Job category: Client Services Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales related operational activiti...

UDM International, a fast-paced direct marketing company is seeking a dynamic, driven, positive and hard-working individual to join the team! In-house training is provided with our amazing training team and coaches. Great weekly bonuses for meeting targets. Referral-based leads. No claw backs or desk fees. Great uncapped commission earn as much as youd like! Fully paid training, bonuses and incen...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and development initiatives, including mentoring and coaching Monthly performance anal...

Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and development initiatives, including mentoring and coaching Monthly performance anal...

Quality Assurance Analyst (Call Centre)

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Telesales insurance agents (Outbound Telesales) to sell the company's products over the phone.Key Performance IndicatorsKey Areas of ResponsibilityExceeding a minimum phone time daily and monthly;Exceeding a minimum call quality on each cal...

These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Telesales insurance agents (Outbound Telesales) to sell the company's products over the phone.Key Performance IndicatorsKey Areas of ResponsibilityExceeding a minimum phone time daily and monthly;Exceeding a minimum call quality on each cal...

WHAT WILL YOU DO?The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Johannesburg The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call Centre environment. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Consistently meeting sales targets. Adherence to Quality Assurance processes (C...

WHAT WILL YOU DO?The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Johannesburg The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call Centre environment. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Consistently meeting sales targets. Adherence to Quality Assurance processes (C...

Medipost Pharmacy is looking for a professional self driven individual to join their exciting QA Department in the capacity of a QA Officer. The successful individual will be placed in Gezina (Pretoria). Description * Primary purpose of the job Identify any deviations in alignment of processes with Standard Operating Procedures and communicate effectively to applicable superiors for reviewPartici...

Medipost Pharmacy is looking for a professional self driven individual to join their exciting QA Department in the capacity of a QA Officer. The successful individual will be placed in Gezina (Pretoria). Description * Primary purpose of the job Identify any deviations in alignment of processes with Standard Operating Procedures and communicate effectively to applicable superiors for reviewPartici...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?Applicants must have an RE5 Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre.Assess calls and achieve set assessment target.Keep record of sampled ...

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call Centre QA)Conduct all assessmentsMonthly ...

National Quality Assurance Manager (Call Centre)

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying training needs for the agentsMust be able to...

The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-level query resolutions and engaging in system improvement recommendations.Requirements:Tertiary qualification (undergraduate Degree or higher)Good communication skillsStrong reporting and advanced analytical skillsComp...

The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-level query resolutions and engaging in system improvement recommendations. Requirements: Tertiary qualification (undergraduate Degree or higher) Good communication skills Strong reporting and advanced analytical skills...

Supervisor: Quality Assurance (Insurance) Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets. Position Description: Implement and monitor the QA process (Internal call centres QA) Conduct call assessments Trend Re...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...