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Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the for...
Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...
MAIN PURPOSE OF THE ROLE To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. DUTIES AND RESPONSIBILITIES Overall management of the sales divisions Oversee performance of campaigns to ensure achievement of targets Management of relationships with key partners...
MAIN PURPOSE OF THE ROLE To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. DUTIES AND RESPONSIBILITIES Overall management of the sales divisions Oversee performance of campaigns to ensure achievement of targets Management of relationships with key partners...
DUTIESTechnical Call Centre Operations as per TrainingClient interfacing-professional and informed.Alarm Management, Response and Escalation as per TrainingRemote Technical Assistance as per Training.Where required, fault finding and fault rectification on site.Camera Operations ManagementInterval based scanning and report based on required scheduleEscalation where required.Data Centre Operations...
Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...
Call Centre Manager Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-139 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are currently seeking an experienced Call Center Manager to join our dynamic team in an inbound Emergency Contact Centre. Job Description Main Job Function:In this role, you will be responsible for overseeing the day-to-day operations of our Cal...
Cold calling to secure new customers. Promoting and selling. Ensuring that targets are met. Keeping call cycle. Informing customers of specials and new products. Conducting presentations.Servicing existing customers.
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
Job Description We have an amazing opportunity for a Call Centre Manager in JohannesburgWe require a candidate with: 3-4 years call centre experience Excel skills MS Office skills Report drafting skills
Join the exciting world of craft brewingA leading brewery company known for its exceptional beers and commitment to customer satisfaction. We're seeking dedicated individuals to join our dynamic team as Customer Service Call Centre Representatives in an ad hoc capacity. If you're a beer enthusiast with excellent communication skills and a passion for delivering top-notch customer service, we'd lo...
Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.Requirements:Knowledge and understanding of systems and workflow processes.Knowledge of Telesales processes, financial services, etc. Responsibilities:Translate business growth targets into sales targets.Develop and implement operating plans in line with sales strategies, policies and procedures.Man...
Job Description/Duties: Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements: Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent English communication skills and customer service.
The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client s business needs and company culture, educate the project team, identify new business opportunities, and provide a high level of service.Reporting client metrics (w...
Call Centre Team Leader Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-140 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre. Job Description Main Job Function:You will manage and direct call centre agents in achieving their required daily duties. Your role will ...
Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsibilities Adhere to the daily schedule to ensure that targets are met by following the work p...
We are urgently looking for very well spoken and customer centric Inbound Call Centre to join our Alcoholic Beverage clients towards Sandton on a part time basis (work shifts as and when client needs you on-site, it is now peak period, so you will have to be on-site more often)Attend to incoming callsTaking ordersData capturing Must have:MatricNo less than 2 years' inbound call centre work experi...
Salary: R15 000 - R25 000 CTC Job type: Part-time (half day - 4 hours p/d) Work model: Remote or hybrid (whatever suits you) Benefits: Medical aid. Pension is also in the pipeline as a future employee offering. Make it Good is proud to partner with an award-winning design and print studio, who are looking for a part-time writer to join their small team in the northern suburbs of Johannesburg. Thi...
Call Centre Agent Bluespec Holdings 2023-08-08 Gauteng Job Ref #: BSH-141 Industry: Motor Industry Job Type: Permanent Positions Available: 1 Our leading Emergency Call Centre is currently looking for Call Centre Agents with Customer service experience . Job Description An exciting job opportunity exists for a call centre agent in Sandton. Job PurposeThe successful incumbent will be responsible f...
Position:Clinical Call Centre AgentPosition Purpose:To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue.Experience:2 - 3 years clinical call centre experience in the medical aid indu...
A Medical Insurance Company based in Benoni, Gauteng is looking for a Call Centre Agent who will manage emergency and routine telephone calls from clients across different product ranges Key Performance Areas Manage Emergency Calls Find solutions to uncommon problems Perform administrative duties Key Tasks Manage Emergency Calls Manage the Integrated Emergency Response (IER) application Operate a...
Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.Duties and responsibilities:Lead, develop, motivate, operational teamsManage the Contact C...
The ideal candidate must have a minimum of 5years in Call Centre recruitment. Must understand the Inbound, Outbound, Cold Calling and service industries.Must have done bulk recruitment with a proven track record.Must have thorough understanding of legislation.Must be a hunter and very resourceful.Very disciplined, deadline driven and commitment to meeting and exceeding deadlines.The ability to co...
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