A career opportunity exists at RTG TECHNICAL NIGEL, for the position of "CALL CENTRE SUPERVISOR" Answer / make vehicle related phone calls. Respond efficiently / accurately to received calls Listens actively, confirm, clarify information to ensure procedural activation of support staff. Constant follow up / feedback on received calls Use software / databases, relevant tools to ensure swift resolu...
A career opportunity exists at RTG TECHNICAL NIGEL, for the position of "CALL CENTRE SUPERVISOR" Answer / make vehicle related phone calls. Respond efficiently / accurately to received calls Listens actively, confirm, clarify information to ensure procedural activation of support staff. Constant follow up / feedback on received calls Use software / databases, relevant tools to ensure swift resolu...
These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Telesales insurance agents (Outbound Telesales) to sell the company's products over the phone.Key Performance IndicatorsKey Areas of ResponsibilityExceeding a minimum phone time daily and monthly;Exceeding a minimum call quality on each cal...
These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Telesales insurance agents (Outbound Telesales) to sell the company's products over the phone.Key Performance IndicatorsKey Areas of ResponsibilityExceeding a minimum phone time daily and monthly;Exceeding a minimum call quality on each cal...
To manage the Asset to ensure Clients optimal return on investment and to ensure that all buildings, grounds and equipment are well maintained and in optimal working condition Roles and Responsibilities 1. Daily Requirements : Attend to day-to-day adhoc tasks and tenant management General contractor and quality management Attending to administration as and when required Daily interaction with the...
To manage the Asset to ensure Clients optimal return on investment and to ensure that all buildings, grounds and equipment are well maintained and in optimal working condition Roles and Responsibilities 1. Daily Requirements : Attend to day-to-day adhoc tasks and tenant management General contractor and quality management Attending to administration as and when required Daily interaction with the...
Job DescriptionHandle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy. Key Responsibilities Areas Respond to inbound customer telephone calls and on some occasions, initiate customer calls Provide customers wit...
Key Performance AreasMaintain high availability infrastructureConduct research on latest networkingPerform general administrative functionsInfrastructure projectsKey Tasks (By KPA for clarity)Maintain high availability infrastructurePerform daily maintenance and upgrades of the branch offices and multiple data centre infrastructure (Including cloud services)Manage and configure the Wide Area Netw...
Key Performance Areas Maintain high availability infrastructureConduct research on latest networkingPerform general administrative functionsInfrastructure projects Key Tasks (By KPA for clarity) Maintain high availability infrastructure Perform daily maintenance and upgrades of the branch offices and multiple data centre infrastructure (Including cloud services)Manage and configure the Wide Area ...
Key Performance Areas Maintain high availability infrastructure Conduct research on latest networking Perform general administrative functions Infrastructure projects Key Tasks (By KPA for clarity) Maintain high availability infrastructure Perform daily maintenance and upgrades of the branch offices and multiple data centre infrastructure (Including cloud services) Manage and configure the Wide A...
Reference: PE010753-Tabz-1 Administer and maintain the infrastructure technology across all branches and multiple data centres. Key Performance Areas Maintain high availability infrastructure Conduct research on latest networking Perform general administrative functions Infrastructure projects Key Tasks (By KPA for clarity) Maintain high availability infrastructure Perform daily maintenance and u...
Reference: PE010753-Tabz-1 Administer and maintain the infrastructure technology across all branches and multiple data centres. Key Performance Areas Maintain high availability infrastructure Conduct research on latest networking Perform general administrative functions Infrastructure projects Key Tasks (By KPA for clarity) Maintain high availability infrastructure Perform daily maintenance and u...
Are you a night owl?Then our Supervisor role is for you to lead our night shift with expertise and compassion. (16:00 - 03:00 SAST)Work location:180 Garsfontein Road, Ashlea Gardens, PretoriaWorking hours:Working hours Eastern Standard Time: 9am - 8pm(16:00 - 03:00)Working shifts, four shifts a weekMonday to SundayThese working hours will change with daylight savings (in our summer months) to mat...
Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. KEY RESPON...
Job DescriptionPrimary Job Duties & ResponsibilitiesAssess customer situations to provide quotes, policy inquiries and changes, billing questions, and technical support.Review and resolve policy cancellations, reinstatements, and service-related complaints.Act as expert for multiple online billing systems and agency portal website to provide proactive agency and customer support.De-escalate custo...
Are you a night owl?Then our Supervisor role is for you to lead our night shift with expertise and compassion. (16:00 - 03:00 SAST)Work location:180 Garsfontein Road, Ashlea Gardens, PretoriaWorking hours:Working hours Eastern Standard Time: 9am - 8pm(16:00 - 03:00)Working shifts, four shifts a weekMonday to SundayThese working hours will change with daylight savings (in our summer months) to mat...
Job DescriptionTo lead a Quality Team in order to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to deliver effectively and efficiently.Ensur...
Job Description/Duties: Shift work (day and night work). Monitoring video alarms in the control room. Minimum Requirements: Matric. Valid driver s license and own reliable transport. Computer literacy. Proficient in English and Afrikaans. Call Centre Agent experience (advantageous). Good eyesight. Detail focused. Competency based work.
Job DescriptionThe main purpose of this position is to enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey. Actively engage stakeholders for information sharing purposes regarding quality findings and trends. Contribute toward...
Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strat...
Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strat...
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.QualificationsEssen...
IT Technician - Cape TownPLEASE NOTE: Only short listed individuals will be contacted. Should you not be contacted please consider your application unsuccesful.Customer focused individual with high sense of urgency and good problem-solving ability required to provide technical support for users within Call Centre environment. This excellent communicator with strong interpersonal skills will be re...
Contract - PretoriaLogistics Call Centre Agent - Northern Pretoria, Gauteng - Job ID 3872Our client, a national Trucking Transport and Brokering Company in the Freight and Logistics industry is looking for a hands-on, experienced Logistics Call Centre Operator to join their team to manage their fast-growing fleet of trucks with potential for growth and learning other divisions within the company....
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