The Real-Time Analyst Summary of Dutie s: As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. KEY RESPONSIBILITIES: 110% floor work Ensuring all agents are doing what is required Manage the call...
The Real-Time Analyst Summary of Dutie s:Â As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. KEY RESPONSIBILITIES: 110% floor work Ensuring all agents are doing what is required Manage the cal...
Position Title: Real Time Analyst Position Summary: The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact center performance in real-time. The role requires timely and accurate reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key Deliverables: ✠Real time management of multiple c...
Job Description Are you an experienced IT Business Analyst based Johannesburg, seeking a new and challenging opportunity? This may be the position you have been searching for! Requirements: Exceptional testing and analytical skills, demonstrating an ability to absorb quantitative and qualitative information to achieve a business-related objective. Systematic, logical, and able to produce effectiv...
Job Description Are you a Data Analyst and Reporting Specialist based in Johannesburg, seeking a new and challenging opportunity? This may be the position you have been searching for!Requirements: Understanding and knowledge of media monitoring (TV, Radio, Print & Digital) Knowledge and interest of Sport & Sponsorship industry 5 years experience in a research / data analytics environment Exceptio...
Job Description A leading international Reinsurance Company with an office based in Johannesburg is seeking an experienced Actuarial Analyst within the Non-Life space. If you are a dynamic and technically minded professional, looking for an opportunity to add value to an international community, this role would be idealThe role will be responsible for analysing, structuring and reserving for non-...
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