inbound call centre jobs in cape town

The Opportunity to join our Team and make a differenceAnglicare's Client Service Centre is the first point of contact for our clients, carers, and community stakeholders. We operate a highly efficient and busy call centre whilst priding ourselves on delivering exceptional customer service on every call. We are looking for 3 Full Time Client Service Advisors to join our team on a permanent basis i...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...

About our Client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. Why should you choose our Client? Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited growth potential, being rewarded for t...

Job DescriptionRole Purpose The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their vehicles via inbound calls / online platform ...

About our Client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. Why should you choose our Client? Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited growth potential, being rewarded for t...

Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant.The A...

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions. It is responsible for financing and managing visa application centres to process their Schengen visa applications. We operate in 10 countries and welcome more than 250,000 visa applicants annually. As part of our development, we want to strengthen our Operations Department. We are currently...

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions. It is responsible for financing and managing visa application centres to process their Schengen visa applications. We operate in 10 countries and welcome more than 250,000 visa applicants annually. As part of our development, we want to strengthen our Operations Department. We are currently...

SP SMETS - Cape TownFull job descriptionA bit more about the Opportunity...:What Your Day-to-Day will Look Like:You ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in...

Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...

About our Client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. Why should you choose our Client? Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited growth potential, being rewarded for t...

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! What You'll be DoingDo you have a passion for helping others & ensuring peace of mind? In this role, you'll work to resolve the customer's issues swiftly & handling customer enquiries telephonically and email correspondence. Key responsibi...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency and reduce resource costs.This role will...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency and reduce resource costs. This role wil...

About our Client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. Why should you choose our Client? Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited growth potential, being rewarded for t...

About our Client: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. Why should you choose our Client? Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited growth potential, being rewarded for t...

Were seeking Insurance agents for our Call Centre to assist clients with their insurance needs. Position Overview: As an Insurance Agent, youll handle inbound and outbound calls, provide expert advice, and ensure customer satisfaction. Key Duties and Responsibilities: Assist clients with insurance inquiries, policy renewals, and claim processing. Assess client needs and recommend appropriate cove...

Job Description Were seeking Insurance agents for our Call Centre to assist clients with their insurance needs. Position Overview: As an Insurance Agent, youll handle inbound and outbound calls, provide expert advice, and ensure customer satisfaction. Key Duties and Responsibilities: Assist clients with insurance inquiries, policy renewals, and claim processing. Assess client needs and recommend ...

Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queries A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immedia...

IF YOU ARE NOT FLUENT/ NATIVE IN THE ISINDEBELE LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inboun...

START DATE : A.S.A.P / ImmediateREQUIREMENTS:2 years proven client service/call centre experienceMedical Aid understanding and servicing experienceIndividual life policy administration knowledge and experienceIntermediary MS Office, especially Excel, Word and Microsoft Outlook skillsGood written and verbal communication skillsGood negotiation skillsAble to work with detail and with a high level o...

Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role Reporting Team LeaderKey responsibilities ...

IF YOU ARE NOT FLUENT/ NATIVE IN THE SEPEDI LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound li...

IF YOU ARE NOT FLUENT/ NATIVE IN THE TSHIVENDA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound...