helpdesk first line support jobs

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We hel...

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.STUDENT SUPPORT CONSULTANT - DURBANCORE PURPOSEThe core purpose of the job is to provide efficient service to students within the departmental service level agreements and according to institutional...

We need a seasoned SyNCH Helpdesk Consultant with exceptional interpersonal skills to join our team. As a SyNCH Helpdesk Consultant, you will play a vital role in providing technical support tailored to the unique needs of healthcare providers. You will have the opportunity to work with cutting-edge healthcare technologies and collaborate with a passionate team to deliver exceptional service to o...

Roles and Responsibilities: Provide first-line support to all SyNCH users. Allocation of tickets to all queries logged. Identify, classify, prioritise, and escalate queries to relevant stakeholders. Provide regular updates on the status of all logged queries. Closing of all resolved tickets. Reporting trends identified to the District, Provincial and National Department of Health and other health...

Managing a Team of Held Desk Engineers that offers user support, desktop support and system support. Day-to-day management of support calls First, Second and Third Line support Actively investigate methods of reducing support calls Active manage team delivery and adherence to SLA. Create standard operating procesdures for all activities of the help desk. Manage and coach team members Team Player ...

We need a seasoned SyNCH Helpdesk Consultant with exceptional interpersonal skills to join our team. As a SyNCH Helpdesk Consultant, you will play a vital role in providing technical support tailored to the unique needs of healthcare providers. You will have the opportunity to work with cutting-edge healthcare technologies and collaborate with a passionate team to deliver exceptional service to o...

Managing a Team of Held Desk Engineers that offers user support, desktop support and system support. Day-to-day management of support calls First, Second and Third Line support Actively investigate methods of reducing support calls Active manage team delivery and adherence to SLA. Create standard operating procesdures for all activities of the help desk. Manage and coach team members Team Player ...

Responsibilities: Providing 2nd Line support to a varied client base. Being able to act as a skilled first point of contact is key. An MSP background is preferred. This role is supporting an Irish MSP. For this role it is vital that English language skills, both written and verbal are at a very high level. Skills: Provide IT support to customers in a professional and friendly manner. Answering th...

To ensure that the IT users (Marley SA) computer equipment and IT infrastructure/network perform at required levels at all times in the area of responsibility. To constantly train users on new systems or software applications To provide support to users. Provide 2 nd level network support This position is based in Olifantsfontein and the incubant is expected to travel Operational Tasks: Ensuring ...

To ensure that the IT users (Marley SA) computer equipment and IT infrastructure/network perform at required levels at all times in the area of responsibility. To constantly train users on new systems or software applications To provide support to users. Provide 2 nd level network support This position is based in Olifantsfontein and the incubant is expected to travel Operational Tasks: Ensuring ...

About Quantanite: Quantanite is a leading global provider of Business Process Outsourcing (BPO) and IT consultancy services. With a strong presence in multiple countries, we specialize in delivering innovative and efficient solutions that foster growth and enhance operational efficiency for our clients.Job Summary: The Level 1 IT Helpdesk Technician is responsible for providing first-line support...

Desktop Engineer Permanent Cape Town A medium sized prestigious financial services company is looking for a skilled Desktop Engineer for their IT team based in Cape Town. You will form part of a close-knit team who will support all the professional employees with all matters related to the business IT infrastructure. This is a great opportunity for someone who is MCSE and A certified with prefera...

Applications are invited for the Helpdesk Agent Tier 1 position to be based in Worcester / Stellenbosch . PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries p...

TSU Group Holdings is seeking a dedicated and experienced Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while ga...

An exciting opportunity if you enjoy working for a busy large organisation adding value to the already successful IT Department. You will assist the IT Manager with IT Infrastructure and Security Oversight, Advanced Technical Support, and helpdesk Ticket Support. Great opportunity if you are serious about your career. Requirements: Diploma/Degree in Computer Science - or 3 years tertiary qualific...

Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we se...

We're looking for a Application Support superstar to join our team of problem-solving experts and help us keep our software running smoothly. The Application Support Agent plays a critical role in implementing and supporting the systems and processes administered by our customers. This role primarily involves visiting automotive dealerships to implement and optimize system processes within the Sa...

IT Support EngineerBlackburnUp to £32,000 per yearHours 37.5 per week, office based Monday to Friday, shift work between 7am and 5.30pmAn IT Support Engineer is required for a manufacturing company, based in Blackburn. A salary of up to £32,000 is on offer DOE.Reporting to the Group Infrastructure and Support Manager, this role will provide 2nd Line IT Support on Desktop and Application services....

WHO WE ARE Hungry Lion is a leading fast-food chain dedicated to providing high-quality meals and excellent customer service to our customers. As part of our commitment to continuous growth and expansion, we are rapidly expanding our presence and aim to operate over 600 stores within the next two years. ROLE OVERVIEW Hungry Lion is seeking an experienced IT Helpdesk/Service Desk Manager to lead t...

Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we se...

Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we se...

Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we se...

Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we se...

Managed Talent Solutions a division within Datacentrix is looking for 8 Service Desk Operators for one of their client based in Centurion. This is a month contract. The Service Desk Operator will be responsible for logging the call and ensuring that the respective call is assigned to the team responsible for its resolution. Education and Skills Required: Matric plus Diploma in Information Technol...