Customer Experience Manager Jobs in Western Cape

The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget. To deliver high standards of custo...

As the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include Provide Duty Management coverage. Attend to special guests (e.g. VIP...

Are you a self-starter with an entrepreneurial flare? Can you drive profitability and come up with creative ways to bring business into our stores? Are you the type of leader who can work as together with your team of stores (setting an example) towards regional targets? IF YOU ANSWERED YES TO ALL OF THE ABOVE, THEN WE WOULD LOVE TO HEAR FROM YOU! Drive targets through sales management across the...

To train and be able to manage all departments of the store and once found competent to assume the relevant management duties thereby supporting and assisting the store manager in their duties or during their absence. To fully understand and to take ownership of own development towards completing the Trainee Manager programme ensuring self-readiness for sign off within 12 months. To train and be ...

Our founders started DigiCert out of frustration for how time consuming and painful it was to buy a simple SSL certificate. What should have been a smooth process always seemed to become a hassle. Worst of all, the customer service agents who were supposed to ease the burden were making the experience even worse. So, in 2003, our founders started DigiCert with the belief that internet security co...

Our client is a multinational cold storage space and freight forwarding services provider in South Africa and Botswana. The successful Business Development Manager will responsible for but not limited to: Develop a growth strategy focused both on financial gain and customer satisfaction Promote the company's products/services addressing or anticipating client's preferences and market trends Condu...

Have A Global Impact: Our client is dedicated to model a holistic and integrative approach for addressing stored trauma in the body. They offer online courses for individuals and a training program for practitioners around the world. They provide education through our email subscribers, and platforms like social media, youtube and a podcast. They are a leader in the health and trauma space by bri...

Have A Global Impact: Our client is dedicated to model a holistic and integrative approach for addressing stored trauma in the body. They offer online courses for individuals and a training program for practitioners around the world. They provide education through our email subscribers, and platforms like social media, youtube and a podcast. They are a leader in the health and trauma space by bri...

Join the team at Rola Multifranchise, where we are committed to providing exceptional service and support to our customers long after their vehicle purchase. As the Customer Relations Manager, you will be responsible for overseeing all aspects of the customer experience post-sale, including: Service appointmentsMaintenance inquiriesResolution of any aftersales issuesThis role requires: Strong lea...

Join the team at Rola Multifranchise, where we are committed to providing exceptional service and support to our customers long after their vehicle purchase. As the Customer Relations Manager, you will be responsible for overseeing all aspects of the customer experience post-sale, including:Service appointmentsMaintenance inquiriesResolution of any aftersales issuesThis role requires:Strong leade...

With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives. We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused by poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and ...

Where you'll work A trailblazer in the digital property management sector, prioritising customer-centric solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth and development, the company fosters a culture of learning and support among its team members. Transparency, diversity, and inclusivity are core values, creating a positive work environmen...

At 2U, we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges,...

Where you'll work This biotech company combines medicine, science, and technology to create innovative products and services, empowering you to invest in and take personal ownership of your future health. They place immense pride in the values with which it conducts business, upholding the highest levels of business ethics and personal integrity in all types of transactions and interactions. How ...

Our founders started DigiCert out of frustration for how time consuming and painful it was to buy a simple SSL certificate. What should have been a smooth process always seemed to become a hassle. Worst of all, the customer service agents who were supposed to ease the burden were making the experience even worse. So, in 2003, our founders started DigiCert with the belief that internet security co...

African Oxygen Limited (Afrox) is sub-Saharan Africa s market leader in gases and welding products. Afrox was founded in 1927, listed on the JSE in 1963, and has prospered by constantly meeting the needs of customers and developing solutions that add value to customers applications. Our Parent company, The Linde Group, is a global gases, engineering, and technology company. Afrox operates in Sout...

Our client is seeking an Operations Manager to provide full operational support to their growing Global Professional Services (PS) delivery team and leadership team across all aspects of the PS business. This role will be out of Cape Town but report to our Operations Director in the US. The focus of this role is driving operational excellence in the day-to-day administrative aspects of the PS Bus...

Manager - Customer Service Experience page is loaded Manager - Customer Service Experience Apply locations Cape Town time type Full time posted on Posted 3 Days Ago job requisition id JR001102 Oversees and manages the overall operation of the customer service centre in support of our Retail, C&I, Aviation, and Lubricants businesses within South Africa and Botswana. Develops and leads a cohesive c...

Manager - Customer Service Experience page is loaded Manager - Customer Service Experience Apply locations Cape Town time type Full time posted on Posted 3 Days Ago job requisition id JR001102 Oversees and manages the overall operation of the customer service centre in support of our Retail, C&I, Aviation, and Lubricants businesses within South Africa and Botswana. Develops and leads a cohesive c...

Purpose of the role Ensuring that all due diligence with customers are in place for sales to take place without any restrictions. Managing the customer claims process efficiently to ensure that only legitimate claims are authorised. Key Performance Outputs Customer Relationship Management: Develop strong customer relationships by collaborating with account managers to understand their specific re...

Job Description Purpose of the role Ensuring that all due diligence with customers are in place for sales to take place without any restrictions. Managing the customer claims process efficiently to ensure that only legitimate claims are authorised. Key Performance Outputs Customer Relationship Management: Develop strong customer relationships by collaborating with account managers to understand t...

The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The CRM will act as a "conduit" to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth.Requirements Provide leading edge "Proactive" & "Reactive" contact strategies that are custo...

The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The CRM will act as a "conduit" to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. Requirements Provide leading edge "Proactive" & "Reactive" contact strategies that are cust...

Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adventure. Cape Union Mart has stores across South...