Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-leve...
Customer Care Supervisor4-- - 4--PermanentDURAdmin, Office & SupportGauteng, JHB - CentralR - R ( Provident Fund benefit)Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.The Customer Care Supervisor will be responsible for monitoring,...
New - Emergency Call Advisor (Annualised) in GlasgowIf you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you!Bield Response 24 have a fantastic opportunity for a new Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason...
New - Emergency Call Advisor in GlasgowIf you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you!Bield Response 24 have a fantastic opportunity for a new Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason for the call...
NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that cal...
Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...
PURPPOSE OF JOB:Achieve consistent sales growth for the company, year on year.MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE 1. 10 Years sales Experience with 5 years in a managerial sales position in a structured sales environment.2. Tyre industry experience. Min 5 years(preferred).3. Proven experience on mentoring and coaching a sales team.4. Passion on transforming sales and service v...
Consumer Sales Specialist (Call-centre) Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for selling while caring by fully understanding Consumers needs, challenges, lifestyle goals and expertly recommending the appropriate solution and product to meet these ...
Job purpose:The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales order...
Position:Clinical Call Centre AgentPosition Purpose:To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue.Experience:2 - 3 years clinical call centre experience in the medical aid indu...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...
The Prospective Reviewer role within the pre-authorisation call centre, is responsible for authorising hospital authorisation requests ensuring that requirements of clinical appropriateness, medical necessity and clinical risk management are met. Key Activities:Authorising hospital authorization requests by applying coding principles, medical scheme rules and benefits, and managed care policies a...
The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the perform...
Join Our Exclusive Talent Pool! We believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate professionals who share our commitment to excellence. A fast growing company based in Benoni is looking for a Medical Service Provider Network Agent who will Maintain GP provider network data on CRM and retain GP services. Key R...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...
Seeking an experienced individual to join an international CCTV client on a 3-month contract towards Bramley, within their call centre to offer remote technical support to customers.Candidate should be able to answer the following questions in order to be considered for the role:How do you install and setup an IP camera?What type of surveillance products / models have you installed?After the inst...
Seeking an experienced individual to join an international CCTV client on a 3-month contract towards Bramley, within their call centre to offer remote technical support to customers.Candidate should be able to answer the following questions in order to be considered for the role:How do you install and setup an IP camera?What type of surveillance products / models have you installed?After the inst...
Looking for a Technical Support Engineer to join an international CCTV client towards Bramley and should be able to answer the following questions in order to be considered for the role:How do you install and setup an IP camera?What type of surveillance products / models have you installed?After the installation of the IP camera, how do you test to see it the camera is operational?Serving as the ...
Our client has an exciting opportunity based in Roodepoort, for a Service Consultant within the medical scheme space. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), whilst proactively striving to resolve each ...
Position PurposeDeliver and enable excellence in all service moments to all stakeholders.Personalised servicing through the omni -channel experience focusing on the overall quality of interaction between our customers and the brand.Committing to our service charter and strive to continuously make a positive difference.Experience3 - 5 years Health Care Operations Experience2 3 years Call Centre Ex...
Our client, in the Medical Industry has a permanent vacancy in for a Co-ordinator: Member Care (Pre-Autorisation). To qualify for this position you must be: Registered/Enrolled Nurse. Valid registration with SANC. This position will require you to work shifts from Monday to Sunday between 7h00 and 19h00. Medical Scheme and Provident fund will be part of the CTC. Skills and Competencies Required: ...
Our client, in the Medical Industry has a permanent vacancy in for a Co-ordinator: Member Care (Pre-Autorisation). To qualify for this position you must be: Registered/Enrolled Nurse. Valid registration with SANC. This position will require you to work shifts from Monday to Sunday between 7h00 and 19h00. Medical Scheme and Provident fund will be part of the CTC. Skills and Competencies Required: ...
A Medical Insurance Company based in Benoni, Gauteng is looking for a Call Centre Agent who will manage emergency and routine telephone calls from clients across different product ranges Key Performance Areas Manage Emergency Calls Find solutions to uncommon problems Perform administrative duties Key Tasks Manage Emergency Calls Manage the Integrated Emergency Response (IER) application Operate a...
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