Contact Centre Manager Jobs in Kwazulu Natal

Research - We define what staff your business needs, source talent outside your organisation / industry and identify hidden talent in your organisation Recruitment - We specialise in the end-to-end recruitment process Performance and Engagement - We assist in you in leveraging your talent and reconnecting your people to their roles, teams and organisationsMain purpose of position The development ...

Junior Call Centre Manager QA Ignition Group 2023-07-24 Umhlanga Job Ref #: IG-277 Industry: Telecommunications Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our Operational teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The core function of the QRC team is t...

MAIN PURPOSE OF THE ROLE To manage the production environment with the focus on people leadership, maximising productivity and revenue generation, with the specialisation in one or more of the following areas: STI Insurance Sales STI Multi-platform sales experience Cross Sell Onboarding and testing of new CampaignsResource managementLead management across various lead sourcesDUTIES AND RESPONSIBI...

MAIN PURPOSE OF THE ROLETo manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations.DUTIES AND RESPONSIBILITIESOverall management of the sales divisionsOversee performance of campaigns to ensure achievement of targetsManagement of relationships with key partners, int...

We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience bringing together the people, processes and knowledge businesses need ...

Contact Centre Manager(JB1779)

Job Overview: Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact...

Job Overview: Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact...

Job Overview: Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact...

MAIN PURPOSE OF THE ROLE To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. DUTIES AND RESPONSIBILITIES Overall management of the sales divisions Oversee performance of campaigns to ensure achievement of targets Management of relationships with key partners...

Reservations Manager - DurbanFull job descriptionLarge Headoffice for Hospitality Travel and Tourism is looking for a suitable candidate to fill the position as Reservations Manager for our Properties.Purpose of the positionTo Supervise a team of Property ReservationistsKey Performance AreasEnsuring that daily, monthly and annual targets are met.Monitor and Report on daily stats and performanceMe...

MAIN PURPOSE OF THE ROLE To manage the production environment with the focus on people leadership, maximising productivity and revenue generation, with the specialisation in one or more of the following areas: STI Insurance Sales STI Multi-platform sales experience Cross Sell Onboarding and testing of new CampaignsResource managementLead management across various lead sourcesDUTIES AND RESPONSIBI...

Job DescriptionMain Purpose:An exciting opportunity for a Team Leader has become available on one of our UK campaigns. We are looking for professional, high performance individuals, with sound leadership and problem solving skills that have a passion for people and to be part of their development and growth.Key Responsibility Areas:PeopleTo engage and support staff to adjust to the culture of the...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

Job Purpose We pride ourselves by our superior customer experience to all our customers, whether internal or external, by applying the highest technical claims knowledge and systems understanding, when resolving claims and providing support within SAHL Insurance, for properties bonded with SAHL. Our area of expertise consists of building claims. The inherent goal is to consistently exceed, and pr...

Large Headoffice for Hospitality Travel and Tourism is looking for a suitable candidate to fill the position as Reservations Manager for our Properties. Purpose of the position To Supervise a team of Property Reservationists Key Performance Areas Ensuring that daily, monthly and annual targets are met. Monitor and Report on daily stats and performance Mentor and coach staff daily to ensure maximu...

Job PurposeWe pride ourselves by our superior customer experience to all our customers, whether internal or external, by applying the highest technical claims knowledge and systems understanding, when resolving claims and providing support within SAHL Insurance, for properties bonded with SAHL. Our area of expertise consists of building claims. The inherent goal is to consistently exceed, and pra...

Purpose of the Job:The role holder will be accountable for maximising the profitability and satisfaction of existing and new Client relationships through a team growing to circa 300 Agents and multiple Campaigns led by a reporting span of Operations Managers and Team Leaders.Key to success will be creating a high-performance culture where team members are engaged, valued, proactively recognised a...

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant env...

Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strat...

Sales Manager (JB4233) Westville Market Related The Job title Sales Manager is specialised in setting the Operationalefficiency, morale, and capability management of the sales function to optimise revenue and business intelligence for the function to Manage the operationalefficiencyof the sales team. and is part of the business unit Sales. The Sales Manager must lead and optimise sales operations...

This role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels are being met, Analyse and review intraday performance, Understand and report on call drivers, working closely wi...

This role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels are being met, Analyse and review intraday performance, Understand and report on call drivers, working closely wi...

Are you ready to embark on a transformative journey that could shape your career? We're seeking a visionary leader to join our dynamic Durban office as an Operations Manager working on an exciting new campaign. We're looking for someone who effortlessly turns challenges into opportunities, anticipating and resolving issues before they have a chance to derail us. As an experienced, driven, and hig...