Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...
Contact Centre Site Director Req ID#: 378897 ZA Job Description: Are you an experienced Contact Centre Site Director? We are looking for strong Leader to undertake the role of Site Director for our site in Cape Town. WHY FOUNDEVER ?At Foundever , you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow you...
Contact Centre Manager
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doThe mission of the function is to Coordinate all People Service activities within South Africa...
Junior Call Centre Manager QA Ignition Group 2023-07-24 Umhlanga Job Ref #: IG-277 Industry: Telecommunications Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our Operational teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The core function of the QRC team is t...
Requisition Details & Talent Acquisition Consultant REQ 132722 - Keabetswe Modise Job Family Information Technology Career Stream IT Application Development Leadership Pipeline Manage Managers Job Purpose As the Senior Manager for Command Centre and Batch Automation, you are the custodian of the overall transaction processing for the Bank. This transaction processing is on a 24x7x365 basis and in...
Boffin & Fundi is a leading provider of engineering solutions. With a strong commitment to innovation, quality, and sustainability, we have established ourselves as a trusted partner in the industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and contribute to our continued success. Call Centre Team Leader Assist in designing debtor engagement ...
Job Title: Property AdministratorLocation: WorcesterBrand: Leaders Salary: up to £29,000 OTE inclusive of commission and bonusesHours: Monday - Thursday 8.45am-6pm and Friday 8.45am-5.30pmAbout Leaders: Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a...
Job Title: Property Administrator Location: Worcester Brand: Leaders Salary: up to £29,000 OTE inclusive of commission and bonuses Hours: Monday - Thursday 8.45am-6pm and Friday 8.45am-5.30pm About Leaders: Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earn...
MAIN PURPOSE OF THE ROLETo manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations.DUTIES AND RESPONSIBILITIESOverall management of the sales divisionsOversee performance of campaigns to ensure achievement of targetsManagement of relationships with key partners, int...
Boffin & Fundi is a leading provider of engineering solutions. With a strong commitment to innovation, quality, and sustainability, we have established ourselves as a trusted partner in the industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and contribute to our continued success. Call Centre Team Leader Assist in designing debtor engagement ...
Contact Centre Manager(JB1779)
Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact centre. Confi...
A well-established company based in Pretoria East has a vacancy available for an Operations Manager (Industrial Operations Engineer) for their Contact Centre department. The ideal candidate will optimize the contact center, focusing on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center and drive change and optimization object...
Mission/ Core purpose of the Job: To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people managem...
Requisition Details & Talent Acquisition Consultant REQ 132722 - Keabetswe Modise Job Family Information Technology Career Stream IT Application Development Leadership Pipeline Manage Managers Job Purpose As the Senior Manager for Command Centre and Batch Automation, you are the custodian of the overall transaction processing for the Bank. This transaction processing is on a 24x7x365 basis and in...
To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...
Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact centre. Confi...
Duties:Omnichannel Customer Interaction Management- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.- Ensure seamless and consistent customer service across all c...
Duties:Omnichannel Customer Interaction Management- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital platforms.- Ensure seamless and consistent customer service across all c...
Our Client is looking for an individual to provide advice, guidance, recommendations on the adherence of regulatory compliance practices in client facing divisions (1st line) ensuring compliance regulatory risks are identified, assessed, and reported on for the Group. Description Identify and manage all Regulatory requirements of the Group which includes mortgage providers and insurance companies...
Our Client is looking for an individual to provide advice, guidance, recommendations on the adherence of regulatory compliance practices in client facing divisions (1st line) ensuring compliance regulatory risks are identified, assessed, and reported on for the Group. Description Identify and manage all Regulatory requirements of the Group which includes mortgage providers and insurance companies...
To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service st...
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love. Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of ...
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