Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsibilities Adhere to the daily schedule to ensure that targets are met by following the work p...
Purpose of the JobThe Shoprite Group is Africa s largest fast-moving consumer goods retailer with over 24 million customers and more than 2 800 outlets. Our customers are at the heart of what we do, and our sole purpose is to provide all communities with high-quality products at the most affordable prices. Within such a dynamic environment, placing the customer at the center of everything we do i...
The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven.Support the Financial Advisors and provide them with detailed information regarding their clients portfoliosManaging the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platformAssist the Financial Advisor...
NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that cal...
Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...
Requirements: Grade 12A Diploma/Certificate in Supervisory Management Diploma/CertificateKnowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive)4 years overall experience required for the role2 years of the overall experience should be as a second in charge (2IC) to a Team LeaderResponsibilities: Ensure agent and team achievement against set KPI tar...
The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and processing of Images received daily.Key Activities:Handle telephone and email/web queries within standards and service level agreementsCorrectl...
Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding c...
Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding c...
MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...
Join Our Exclusive Talent Pool! We believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate professionals who share our commitment to excellence. A fast growing company based in Benoni is looking for a Medical Service Provider Network Agent who will Maintain GP provider network data on CRM and retain GP services. Key R...
We are looking for a reliable and self-driven Debt Collector to join our very new company! Your main duty will be to contact debtors of our clients and arrange for the payment of the debt. You will be responsible for contacting debtors and negotiating payments.You will be the main person responsible for recovering the money owed in as little time as possible.This is a very new company (with a hug...
Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA s largest Telecommunications company.This is no ordinary Sales position. This is YOUR opportunity to be part of a winning t...
Are you a seasoned business process outsourcing industry leader that prioritizes results? Do you have a track record of successfully managing numerous customer accounts, driving revenue, and producing outstanding results? A fantastic opportunity is available for a BPO Divisional Manager. Duties & Responsibilities: BPO Opps ManagementDevelop and execute the overall operational strategy for the BPO...
A Medical Insurance Company based in Benoni, Gauteng is looking for a Call Centre Agent who will manage emergency and routine telephone calls from clients across different product ranges Key Performance Areas Manage Emergency Calls Find solutions to uncommon problems Perform administrative duties Key Tasks Manage Emergency Calls Manage the Integrated Emergency Response (IER) application Operate a...
An exciting opportunity exist for an experienced, customer orientated Service Desk Agent to join our Global Service Desk team based in Sandton, Johannesburg. As Service Desk Agent, the role focuses on being the first point of contact for business users who contact the IT Service Desk and troubleshoots basic end user issues on various software application, hardware, network and telecommunications ...
Call Centre Team Leader Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-140 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre. Job Description Main Job Function:You will manage and direct call centre agents in achieving their required daily duties. Your role will ...
M-KOPA Contact Centre Agent
We have an exciting opportunity for a young and energetic person to join our Contact Centre. Duties and Responsibilities: Customer relationship building management Provide customers with product and service information Problem solving tasks during shift Handle and take full responsibility for customer related queries Key Competencies and Skills Strong verbal and written communication skills Liste...
The Quality Controller will be responsible for overseeing a team of consultants quality output to achieve the stipulated Services Levels/Customer Service Index and updates of shareholder records in accordance with the agreements and will report directly to the Contact Centre Team Leader. Ensuring that the Contact Centre Maintains the Service Level Agreement of 80 percent of all calls answer withi...
The Quality Controller will be responsible for overseeing a team of consultants quality output to achieve the stipulated Services Levels/Customer Service Index and updates of shareholder records in accordance with the agreements and will report directly to the Contact Centre Team Leader. Ensuring that the Contact Centre Maintains the Service Level Agreement of 80 percent of all calls answer withi...
Purpose of the JobThe Shoprite Group is Africa's largest fast-moving consumer goods retailer with over 24 million customers and more than 2 800 outlets. Our customers are at the heart of what we do, and our sole purpose is to provide all communities with high-quality products at the most affordable prices. Within such a dynamic environment, placing the customer at the center of everything we do i...
A Medical Insurance Company based in Benoni, Gauteng is looking for a Call Centre Agent who will manage emergency and routine telephone calls from clients across different product ranges Key Performance Areas Manage Emergency Calls Find solutions to uncommon problems Perform administrative duties Key Tasks Manage Emergency Calls Manage the Integrated Emergency Response (IER) application Operate a...
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