capita contact centre

Description :Learning and Development OfficerRole ObjectiveCapita SA is seeking a motivated Customer-Centric individual who is ready to provide leadership through example by living Capita s culture and values. In this role, you will be facilitating the learning of a variety of disciplines, products, and systems elements to give delegates the necessary skills required to service our customers and ...

Learning and Development Officer page is loaded Learning and Development Officer Aplikuj remote type Oparte na pakiecie Office locations Cape Town time type Zatrudnienie w pelnym wymiarze godzin posted on Opublikowano wczoraj job requisition id 10098416 Facilitate delivery of high quality and engaging learning events, coaching and training the team on Client/Capita systems, processes & policies, ...

Description :Senior Business Partner Performance & DevelopmentRole ObjectiveThe Senior P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support is required.The Senior P&D Business Partner is responsible for Performance and Development for the South Africa Business.Professional ...

Senior Business Partner Performance & Development page is loaded Senior Business Partner Performance & Development Apply remote type Hybrid locations Cape Town posted on Posted 2 Days Ago job requisition id 10098474 The P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support i...

Senior Business Partner Performance & Development page is loaded Senior Business Partner Performance & Development Apply remote type Hybrid locations Cape Town posted on Posted 2 Days Ago job requisition id 10098474 The P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support i...

Job Description: Senior Business Partner - Performance & Development Role Objective The Senior P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support is required. The Senior P&D Business Partner is responsible for Performance and Development for the South Africa Business. Pro...

Job Description: Senior Business Partner - Performance & Development Role Objective The Senior P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support is required. The Senior P&D Business Partner is responsible for Performance and Development for the South Africa Business. Pro...

Head of Continuous Improvement page is loaded Head of Continuous Improvement Apply remote type Hybrid locations Cape Town time type Full time posted on Posted 19 Days Ago job requisition id 10097104 Improvement culture across the entire organisation. Working with colleagues in the UK and South Africa, this role will be key to embedding the Lean processes that have already been developed and creat...

Description :Head of Continuous ImprovementImprovement culture across the entire organisation. Working with colleagues in the UK and South Africa, this role will be key to embedding the Lean processes that have already been developed and creating a Lean culture in all colleagues.Reporting to the Improvement Director, the post holder will be responsible for successful delivery of all Lean Six Sigm...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 1,097,735.00 EE position: No Introduction Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget managemen...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 1,097,735.00 EE position: No Introduction Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget managemen...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong staff management and training Target dri...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...

Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the for...

The Communication Centre: Support Manager will contribute to the high standard of quality client service to both financial intermediaries and investors and manage a team of consultants. Leadership: Leading team members to achieve Client Service's strategic objectives Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's Provide resolutio...

Contact Centre Manager

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI s and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI's and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....

Operations Manager - Retail Contact Centre - Cape TownCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insuran...

Manager Contact Centre, Customer Collections Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives. Qualificati...

MAIN PURPOSE OF THE ROLETo manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations.DUTIES AND RESPONSIBILITIESOverall management of the sales divisionsOversee performance of campaigns to ensure achievement of targetsManagement of relationships with key partners, int...

MAIN PURPOSE OF THE ROLE To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. DUTIES AND RESPONSIBILITIES Overall management of the sales divisions Oversee performance of campaigns to ensure achievement of targets Management of relationships with key partners...

CUSTOMER CONTACT CENTRE MANAGER