Call centre standard bank Gauteng jobs

Business Segment: Personal & Private Banking Take personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, UCount) or service enquiries for two or more of the following: Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail, social media etc.) acc...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Company: Icebolethu Group Position: Receptionist Published: 22 March 2024 Reference: GHR/HO/001 Vision Statement:Our vision is to be the centre of excellence in the funeral Industry. To offer services equal to none to propel strong growth for our company. Introduction:Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second lar...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL. Qualifications Minimum Qualifications Minimum educational qualifications should be Grade 12 Must be FAIS compliant Must be computer literate Insurance related and Lega...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL. Qualifications Minimum QualificationsMinimum educational qualifications should be Grade 12Must be FAIS compliantMust be computer literateInsurance related and Legal qu...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Team Leader, Short Term Insurance Claims Job Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. Qualifications MatricMinimum of 3 years' experience in short term insuranceMini...

Job DescriptionTo ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL.QualificationsMinimum QualificationsMinimum educational qualifications should be Grade 12Must be FAIS compliantMust be computer literateInsurance related and Legal qualifications would be an advantageExperience Required3-4 years call centre Reco...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum Qualifications Type of Qualification: Di...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Business Segment: Personal & Private Banking Location: ZA, , Johannesburg, Baker Street 30 Implementing and maintaining the production framework for the intelligence engines and processes and ensuring their smooth and failproof runs on a 24/7 always-on and always-secure basis, achieving 98% up and running time.Executing the production environments and supporting governance, including operational ...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches Underwriters by resolving insurance policy queries on Assurance products according to businessneeds, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Junior Specialist: Finance page is loaded Junior Specialist: Finance Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963861 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family o...

Job DescriptionFor us, data is not just an asset; it's the heartbeat of innovation and progress, fuelling our ability to drive growth on the continent we proudly call home.In an era where our world is shaped by data-led solutions, we're at the forefront of building this critical function in our business. Our Data Science Graduate Programme puts you right at the centre of this fast-moving area, wi...

Job Title: Customer Service Consultant Level 1 Job Location: Midrand Cost Centre: BMW Agreement Type: Contract OVERALL PURPOSE OF JOB: You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. Y...

Job DescriptionFor us, data is not just an asset; it s the heartbeat of innovation and progress, fuelling our ability to drive growth on the continent we proudly call home.In an era where our world is shaped by data-led solutions, we re at the forefront of building this critical function in our business. Our Data Science Graduate Programme puts you right at the centre of this fast-moving area, wi...

Re-advertisement Vacancy AnnouncementVacancy/Reference Number: VNSA2/Position Title: Medical AssistantPosition Grade: G4 (UN Salary Scale for General Staff)Duty Station: CO Pretoria, South AfricaAppointment Type: One Year Fixed Term Contract with the possibility of extensionClosing Date: March 3ContextUnder the overall supervision of the Chief Migration Health Officer (CMHO) and the direct superv...