Description Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).Job Specification:Telephonically guide customers through the product offering, pricing, terms and conditions.Take ownership of queries and e...
Description :Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.Lead and deliver customer initiatives and manage all phase...
Mukuru is on the lookout for Relief Customer Support Consultants to join. This role is open to applicants from Cape Town and Pretoria. The purpose of this role is to provide world class customer support to customers from the different corridors by assisting with order creation, resolving queries as well as number changes. The Customer Support Relief Consultant reports directly to the Customer Sup...
Mukuru is on the lookout for Relief Customer Support Consultants to join. This role is open to applicants from Cape Town and Pretoria. The purpose of this role is to provide world class customer support to customers from the different corridors by assisting with order creation, resolving queries as well as number changes. The Customer Support Relief Consultant reports directly to the Customer Sup...
Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department. The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand. The Customer Support Consultants reports...
Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department. The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand. The Customer Support Consultants reports...
Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. A day in your future role No Cold Calling You receive inquiries from interested parties, consult them on our products over the...
Job DescriptionTo manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managing of large staff contingent in terms of agreed human performance principles, and effective support to all staff and management always. To coach, lead and supervise the Retention department effe...
The Würth Group is the world market leader in assembly and fastening materials and it currently consists of over 400 companies operating in more than 80 countries.At Würth South Africa Co. (Pty) Ltd, we offer over 6000 products which are delivered nationwide directly to our customers. We service our customers through our 15 Pick-up Shops, Online store, our Call Centre and more than 290 permanentl...
Requisition Details & Talent Acquisition Contact REQ: 132836 Talent Acquisition Consultant: Lerato Sithole Location: Durban- Umhlanga Rocks Cluster: Nedbank Wealth- Insurance Closing date: 1 April 2024 Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical FAIS Affected- Yes Job Purpose To provide professional and efficient call services in or...
Job Details:Title: Wills Sales ManagerLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: InsuranceSalary / CTC: R 50 000 R 70 000 (basic plus great commission earning potential)Reports to: Head of SalesJob purpose Our Client is seeking a dedicated and experienced Wills and Advice-Based Sales Manager to oversee the fulfilment of their wills proposition, ensuring timely and profession...
An exciting opportunity exists for a Cross-Functional Quality Assurance to join the Mukuru team in Pretoria. Quality Assurance Specialist will be responsible for quality assessing the cross functional, and sales teams. Improving theexisting and new processes and standard operating procedures, and customer retention within the teams. You wil lmonitor and assess the quality of customer interactions...
Our client has an exciting opportunity for a Service Consultant within the medical scheme space and based in Cape Town. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), proactively striving to resolve each query...
The ideal candidate must have a minimum of 5years in Call Centre recruitment. Must understand the Inbound, Outbound, Cold Calling and service industries.Must have done bulk recruitment with a proven track record.Must have thorough understanding of legislation.Must be a hunter and very resourceful.Very disciplined, deadline driven and commitment to meeting and exceeding deadlines.The ability to co...
Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...
Seeking an experienced Customer Support / Technical Consultant from a leading Security service company to join an international CCTV client on a 3-month contract towards East London.Understands the technical part with operation and troubleshooting on surveillance security products, software and mobile applicationsMust have Matric, 2- 5 years' working experience in a security service company / or ...
Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?Applicants must have an RE5 Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre.Assess calls and achieve set assessment target.Keep record of sampled ...
Looking for a Technical Support Engineer to join an international CCTV client towards Bramley and should be able to answer the following questions in order to be considered for the role:How do you install and setup an IP camera?What type of surveillance products / models have you installed?After the installation of the IP camera, how do you test to see it the camera is operational?Serving as the ...
Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role Reporting Team LeaderKey responsibilities ...
Job Description The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services. Provide Counselling Services Provide counsell...
Customer Service Consultant Telesure Investment Holdings 2023-08-01 Gauteng Job Ref #: 01082023 Industry: Insurance Job Type: Permanent Positions Available: 5 TIH is the holding company of some of South Africa s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We...
Customer Service Consultant: Budget Insurance (Afrikaans Speaking) KZN Telesure Investment Holdings 2023-08-03 Durban Job Ref #: C0262494 Industry: Academic Job Type: Permanent Positions Available: 1 TIH is the holding company of some of South Africa s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and...
Customer service Consultant (First For Women) Telesure Investment Holdings 2023-08-01 Gauteng Job Ref #: 02082023 Industry: Insurance Job Type: Permanent Positions Available: 5 TIH is the holding company of some of South Africa s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance compa...
Consultant Sales Support - Pipeline Potchefstroom page is loaded Consultant Sales Support - Pipeline Potchefstroom Apply locations Potchefstroom time type Full time posted on Posted Today job requisition id R-15962317 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a ...
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