Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban)Our client is looking for individuals to participate in a Contact Centre Learnership.Qualification: Contact Centre NQF 2Potential Start Date: TBCLocation: Durban (Cornubia/Hippo Park)Stipend: R7 500Position Requirements:Matric (Grade 12/National Senior Certificate)Must have at least 6 months Customer Service experience...
OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...
In June 2023 Foundever launched our first site in Cape Town and are now looking for a Compliance and Quality Lead to join our bustling site in preparation for a busy 2024. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life...
Compliance and Quality Lead Req ID#: 380625 ZA Job Description: In June 2023 Foundever launched our first site in Cape Town and are now looking for a Compliance and Quality Lead to join our bustling site in preparation for a busy 2024. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact...
IF YOU ARE NOT FLUENT/ NATIVE IN THE ISINDEBELE LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inboun...
Operations Manager Req ID#: 382787 ZA Job Description: We are looking for an experienced Operations Manager to support the continued growth and expansion of Foundever Cape Town! At Foundever , you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large p...
To continuously improve the processes and operations that allow the Client Services teams to deliver MTN Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be resp...
We are hiring a Service Controller This position is responsible for the effective and efficient scheduling of new installations, repairs and re/de-installations by Technicians. Main job functions: Receive new requests for installations from the New Business and Contracts Department Efficiently schedule all customer requests to ensure that Technicians' time and knowledge is optimally used. Consist...
A vacancy exists for an Inbound Client Services Call Centre in Claremont Cape Town. Applicants must have a thorough understanding of medical aid operations or insurance policy administration and operations. This is an URGENT ROLE - so the successful candidate must be able to start 1 April or sooner.The contact centre is responsible for the inbound telephonic servicing of the individual policyhold...
OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...
MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 80 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife s vision is to establish a world-class direct financial service business that ...
Requirements: Grade 12A Diploma/Certificate in Supervisory Management Diploma/CertificateKnowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive)4 years overall experience required for the role2 years of the overall experience should be as a second in charge (2IC) to a Team LeaderResponsibilities: Ensure agent and team achievement against set KPI tar...
To provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction for the entire WNS contract and sites. To ensure outputs are maintained as per SLA. Manage technical maintenance field work Ensure staff and contractors are fully conversant with legislative governing standards in order to ensure compliance with requirements. Manage Sub...
Applications are invited for the Helpdesk Agent Tier 1 position to be based in Tshwane. PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to vario...
Grade: P4 Vacancy no.: RAPS/1/2024/AF/06Publication date: 29th February 2024Application deadline (midnight Geneva time): 2nd April 2024 Job ID: 11709 Department: RO-Africa Organization Unit: DWT/CO-Pretoria Location: Pretoria Contract type: Fixed Term The following are eligible to apply: ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the ILO Staff Regulations. Exter...
Position: Sales Call Centre AgentLocation: Pretoria Are you all about sales and writing your own cheque? Do you love travelling and sourcing leads at Company events? Do you have a passion for sales and changing people's lives? Raise your hand because WE'RE HIRING!! This role plays an integral part in our team, as you are the first point of contact between our customers and the Company. Therefore,...
Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the for...
Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role Reporting Team LeaderKey responsibilities ...
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...
IF YOU ARE NOT FLUENT/ NATIVE IN THE SEPEDI LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound li...
IF YOU ARE NOT FLUENT/ NATIVE IN THE TSHIVENDA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound...
IF YOU ARE NOT FLUENT/ NATIVE IN THE ISIZULU LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound l...
IF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound ...
IF YOU ARE NOT FLUENT/ NATIVE IN THE AFRIKAANS LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1st APRIL 2024 - 30th APRIL 2025Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...
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