New Logistics company based in Cape Town seeks to employ the above staff urgently for permanent basis.Immediate startSalary R 14200 to 19600pmTo apply WhatsApp 078 441 4802
Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsibilities Adhere to the daily schedule to ensure that targets are met by following the work p...
To co-ordinate, control and manage the operations and staff of the revenue call centre on order to maintain an effective, efficient and professional customer orientated call centre.
Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban)Our client is looking for individuals to participate in a Contact Centre Learnership.Qualification: Contact Centre NQF 2Potential Start Date: TBCLocation: Durban (Cornubia/Hippo Park)Stipend: R7 500Position Requirements:Matric (Grade 12/National Senior Certificate)Must have at least 6 months Customer Service experience...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
New - Emergency Call Advisor (Annualised) in GlasgowIf you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you!Bield Response 24 have a fantastic opportunity for a new Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason...
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Matric or equivalent 6 -8 years' experience in the financial services industry 2 -3 years of people management experience in an inbound Call Center Process improvement and systems People: training ...
The Opportunity to join our Team and make a difference The overall purpose of the Team Leader, Client Service Centre is to provide comprehensive operational and administrative support functions within the Client Service Centre. The role also assists with the orientation of new staff; provides supervision to Client Service Advisors; coaches, mentors and guides the team; including assessment of wor...
Job Description/Duties: Shift work (day and night work). Monitoring video alarms in the control room. Minimum Requirements: Matric. Valid driver s license and own reliable transport. Computer literacy. Proficient in English and Afrikaans. Call Centre Agent experience (advantageous). Good eyesight. Detail focused. Competency based work.
The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven.Support the Financial Advisors and provide them with detailed information regarding their clients portfoliosManaging the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platformAssist the Financial Advisor...
Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by Our Client s...
Job Description: Operation Manager - BPO (Call Centre) Job Responsibilities: Manage overall operations and performance of the call centre team Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong client relationships Analyze data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essent...
New - Emergency Call Advisor in GlasgowIf you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you!Bield Response 24 have a fantastic opportunity for a new Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason for the call...
OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...
Were seeking Insurance agents for our Call Centre to assist clients with their insurance needs. Position Overview: As an Insurance Agent, youll handle inbound and outbound calls, provide expert advice, and ensure customer satisfaction. Key Duties and Responsibilities: Assist clients with insurance inquiries, policy renewals, and claim processing. Assess client needs and recommend appropriate cove...
Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...
Job Description Were seeking Insurance agents for our Call Centre to assist clients with their insurance needs. Position Overview: As an Insurance Agent, youll handle inbound and outbound calls, provide expert advice, and ensure customer satisfaction. Key Duties and Responsibilities: Assist clients with insurance inquiries, policy renewals, and claim processing. Assess client needs and recommend ...
We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels. The Quality Assurance Specialist is also respo...
Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. The purpose of this role is to ensure that the client services service levels are maintained within Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client Services team. The incumbent m...
Customer Service Advisor Salary Minimum 7500 per Month Plus Medical & Pension. Location Waterfront Cape Town. Working Pattern 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times Contract Type Permanent Your working life is how you spend a large proportion of your time. Why not spend it realising ...
Tower Group is in search of motivated and customer-focused individuals to join our Client's team as International Call Centre Agents.Position Overview:As an International Call Centre Agent, you will play a pivotal role in ensuring a positive customer experience for our international clientele. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolvin...
Call Center Agent - Urgently needed Description: Call Clients for New Sales Must-Have internet Remote setup Able to use Call Centre Dialer Remote training Ability to work from home Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s pr...
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