Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve...
Our client in the insurance space is looking for an Enrolled Nurse with excellent clinical and risk management knowledge. Responsible for incoming calls from Network GP rooms and members Clinically assess members and triage accordingly Where triage allows it, pre-authorise for physical GP consultation If triage does not allow a physical GP consultation, refer the member to the correct sub-categor...
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...
We urgently require experienced Call Centre Team leaders for our client based in Pretoria. MUST have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade 12 Quality Assurance certificate Min. 8 years Teamleader experience Excellent people skills Excellent communication Supervisory skills Contract: 3 years Location: Pretoria
Supervisor: Call Centre | Europcar | Bruma Details Closing Date 2024/05/02 Reference Number MOT240426-7 Job Title Supervisor: Call Centre | Europcar | Bruma Branch/Department Call Centre, Zulberg Close Job Type Classification Permanent Location - Town / City Bruma Location - Province/Area Gauteng Location - Country South Africa Job Description Europcar has a permanent opportunity available for a ...
Requirements: Qualification & experience: Grade 12 qualification 2 years' experience within a Sales Outbound Call Centre, selling long term insurance (with targets attached to the sales) Knowledge and skills: Good understanding of Financial Services Industry related legislation and regulation Understanding of sales processes and servicing industry Outbound Sales experience is required Fluency in ...
Requirements: Gr 12 (Matric), Experience in Short Term Insurance / Call Centre. FAIS Compliance Call Centre qualification will be advantageous Must have training skills Must be able to supervise 10 AgentsSkills: Excellent verbal communication skills, Energetic, Confident, Excellent skills in SalesThe post Call Centre Supervisor appeared first on freerecruit.co.za.
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will be the liaison between our company and its current and potential customers. The successful candidate will be able to take initiative in effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are currently rec...
Customer Service Call Centre Agents Based in Bryanston Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday including public holidays OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to communicate with customers professional...
Job Description:we're looking to grow our team with a talented, passionate developer, who will be responsible for planning and developing world-class solutions within our cross-functional team. The ideal developer will contribute towards sustainable, intuitive, and functional solutions that meet business needs, while furthering our ever-growing technology-stack and applications.(ads1)Job Responsi...
MAIN PURPOSE OF JOB: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory role RESPONSIBILITIES &DUTIES: 1. Cu...
Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...
We urgently require experienced Call Centre Quality Assurers for our client based in Pretoria. MUST have a Quality Assurance certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality Assurance certificate Previous Teamleader experience will be an advantage Excellent people skills Excellent communication Contract: 3 years Location: Pretoria
Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...
We're seeking Call Centre Agents - Johannesburg (Midrand). To sell a range of products to potential customers Duties & Responsibilities Making professional sales call to customers. Knowing the product being sold. Handling and overcoming objections from clients. Call Center experience
We're seeking Call Centre Agents - Johannesburg (Midrand). To sell a range of products to potential customers Duties & Responsibilities Making professional sales call to customers. Knowing the product being sold. Handling and overcoming objections from clients. Call Center experience
The primary objective for appointing a Skills Coach in the Contact Centre includes providing,monitoring, evaluating and recording effective training activities. To design training material tohelp develop or improve job-related skills. The successful incumbent will be responsible forsystem, product, sales; customer service and soft skills as well as standard operating procedurestraining. They will...
The primary objective for appointing a Skills Coach in the Contact Centre includes providing,monitoring, evaluating and recording effective training activities. To design training material tohelp develop or improve job-related skills. The successful incumbent will be responsible forsystem, product, sales; customer service and soft skills as well as standard operating procedurestraining. They will...
Job Tittle: Communication Centre Support ManagerKey Responsibilities:Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre.Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams.Decision Making: Prioritize tasks, analyze data for informed decisions, and manage...
MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory roleRESPONSIBILITIES &DUTIES:1. Custo...
Position Title: Real Time Analyst Position Summary: The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact center performance in real-time. The role requires timely and accurate reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key Deliverables: ? Real time management of multiple cl...
Pretoria Call Centre Team Leader 13000 to 23000 Call Centre Team Leader (Media and Printing) Our client in the Media and Printing industry has an opening for a team leader in their call centre department. They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services. Duti...
Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve...
POSITION PURPOSE Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures ...