To co-ordinate, control and manage the operations and staff of the revenue call centre on order to maintain an effective, efficient and professional customer orientated call centre.
Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban)Our client is looking for individuals to participate in a Contact Centre Learnership.Qualification: Contact Centre NQF 2Potential Start Date: TBCLocation: Durban (Cornubia/Hippo Park)Stipend: R7 500Position Requirements:Matric (Grade 12/National Senior Certificate)Must have at least 6 months Customer Service experience...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
Tower Group is in search of motivated and customer-focused individuals to join our Client's team as International Call Centre Agents.Position Overview:As an International Call Centre Agent, you will play a pivotal role in ensuring a positive customer experience for our international clientele. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolvin...
Requisition Number and Talent Acquisition Contact REQ: 133114 Location: Kingsmead, Durban Closing Date: 3rd April 2024 Talent Acquisition: Saranya Govender Job Family Credit Career Stream Credit Collections Leadership Pipeline Manage Self: Operational Job Purpose To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank busin...
Purpose of the Job: The Grade A CCTV Controller will report to the Compliance Officer. The primary responsibility of the Grade A CCTV Controller is to ensure an efficient operation of the Control Room. KEY RESPONSIBILITIES: Enforce the Company s Code of Conduct Ensure that the Control Room is fully operational and efficient Handle and resolve Staff and Client Complaints Carry out duties and tasks...
Purpose of the Job: The Grade A CCTV Controller will report to the Compliance Officer. The primary responsibility of the Grade A CCTV Controller is to ensure an efficient operation of the Control Room. KEY RESPONSIBILITIES: Enforce the Company s Code of Conduct Ensure that the Control Room is fully operational and efficient Handle and resolve Staff and Client Complaints Carry out duties and tasks...
Job Description At iKhokha, we're actively expanding our talent pool for future opportunities and we're on the lookout for resilient and energetic sales individuals who want to join our iKTribe. Submit your application for future consideration if you meet the below job requirements. So, what will you do? As an Inbound Sales Specialist, you'll play a pivotal role in driving revenue growth for iKho...
Job Description Main purpose of Job Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SLA, TOA controls and processes and specific project/s you, as the agent, may be allocated to. Key Performance Areas: 1. Strategic Impact Completes a variety of standard tasks that impact delivery of the broa...
We are searching for a tactical debt collector to oversee the prompt receipt of clients' overdue payments. The debt collector's responsibilities include spotlighting and contacting prominent defaulters, conceiving payment plans, and negotiating updated payment options. You should also inspect clients' adherence to these updated obligations.To ensure success as a debt collector, you should possess...
Requisition Details & Talent Acquisition Contact REQ: 132836 Talent Acquisition Consultant: Lerato Sithole Location: Durban- Umhlanga Rocks Cluster: Nedbank Wealth- Insurance Closing date: 1 April 2024 Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical FAIS Affected- Yes Job Purpose To provide professional and efficient call services in or...
We're hiring! Consumer Links are currently recruiting a B2C sales agent to join our dynamic team. If you want to join a growing campaign within a hugely ambitious business that values it's employees, Consumer Links is the place to be! With monthly recognition of exceptional performance and ongoing support, Consumer Links is committed to building a culture and environment where our employees can t...
Description Our client in the manufacturing industry is currently looking to employ Customer Liasion Officer based Durban, Riverhorse Valley.A wonderful career opportunity awaits you. Requirements:Grade 12 or equivalent.A minimum of 2-3 years Call Centre and Customer Service experience.Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP.Organizational...
Are you interested in joining our client's team of call centre agents, do you have a passion for customer service?We are looking for call centre agents to join our client s team in Durban Kingsmead | UmhlangaThis is a permanent role Hours: Monday to Sunday in Rotational shifts 24/7 Salary:Basic: R5250Attendance bonus: R1000Shift Allowance: R1000 (0nly applicable if they are working evening shifts...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center qual...
We're hiring! Consumer Links are currently recruiting B2B Sales agents for a UK campaign. We're looking for experienced sales agents to be part of our ongoing journey to greatness! If you want to join a growing campaign within a vastly ambitious business that values it's employees, Consumer Links is the place to be! With in-depth training, monthly recognition of exceptional performance and ongoin...
Job Description Are you ready to embark on an exhilarating career journey that combines your passion for sales with the art of creating unforgettable customer experiences? Look no further! We are seeking extraordinary individuals to join our team as Inbound Sales Superstars! So, what will you do? As an Inbound Sales Specialist, you'll play a pivotal role in driving revenue growth for iKhokha and,...
Our client has an opportunity available for a Sales Consultant in the Budget department.Requirements:MatricSAQA accreditation- essential.Degree or Diploma in Business or Marketing would be advantageous.Full 150 STI credits dependent on DOFA date- essential.Regulatory exam 5 dependant on DOFA date- essential.1 year call centre experience- essential.Experience in the Financial Service Industry woul...
Considering relocating back to Durban, KZN? Lucrative salary offerings and uncapped commission to be earned. Requirements:2 years experience in a call centre essential.Matric, Regulatory 5 exam and 120 FAIS creditsExperience handling inbound and outbound calls. Upselling products to clients.Able to handle objections and assist clients with product information.Proven track record in meeting telesa...
We are looking for someone who will be able to fulfil the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeously, handled efficiently, politely an...
Our Client in Umhlanga is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeou...
NB: This position is based in Umhlanga RocksWe are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answere...
Leading a team within the Outbound and telemarketing Call Centre to meet business requirementsTo guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamManaging the daily running of the teamMonitor team members performance against target on a day-to-day ...
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