Job Family SALES AND SERVICES Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsibilities Adhere to the daily schedule to ensure that targets are met by following the work p...
Call Center Agent - Urgently needed Description: Call Clients for New Sales Must-Have internet Remote setup Able to use Call Centre Dialer Remote training Ability to work from home Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s pr...
Call Center Agent - Urgently needed Description: Call Clients for New Sales Must-Have internet Remote setup Able to use Call Centre Dialer Remote training Ability to work from home Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s pr...
Call Center Agent - Urgently needed Description: Call Clients for New Sales Must-Have internet Remote setup Able to use Call Centre Dialer Remote training Ability to work from home Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s pr...
Call Center Agent - Urgently needed Description: Call Clients for New Sales Must-Have internet Remote setup Able to use Call Centre Dialer Remote training Ability to work from home Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s pr...
Call Center Agent - Urgently needed Description: Call Clients for New Sales Must-Have internet Remote setup Able to use Call Centre Dialer Remote training Ability to work from home Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s pr...
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
What We'll Bring:This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation.What You'll Bring:Ensure that all TransUnion and government g...
As a L0 Call Centre Agent specializing in Battery Energy Storage Systems (BESS), you will be a key member of our support team, playing a crucial role in ensuring the seamless operation of our BESS products. Your primary responsibility will be to provide technical assistance to our customers, troubleshoot issues, and collaborate with internal teams to deliver top-notch support. This position offer...
Description Execute repairs according to specifications or an advanced repair task. Validated equipment skills and/or able to evaluate and confirm repair/service requirements and repair/service quality, e.g. inspections, quality evaluation, testing, service reports. Share knowledge and support in competence development. Be engaged in problem resolution. Suggest improvements for products and worki...
MAIN PURPOSE OF THE ROLE The conversion of data to quality sales using sound sales techniques and best business practices. DUTIES AND RESPONSIBILITIES 1. Achieve Targets Achieve individual sales target for Gross Additions Achieve individual sales target for Upgrades Achieve weekly and monthly call stats Retain and maintain existing business 2. Cold calling Acquisitions of new customers and sales ...
MAIN PURPOSE OF THE ROLE The conversion of data to quality sales using sound sales techniques and best business practices. DUTIES AND RESPONSIBILITIES 1. Achieve Targets Achieve individual sales target for Gross Additions Achieve individual sales target for Upgrades Achieve weekly and monthly call stats Retain and maintain existing business 2. Cold calling Acquisitions of new customers and sales ...
Matric with at least 2 years experience in a call center required.Experience in Customer Service dealing with clients on product knowledge, queries and complaints.Ability to handle multiple calls and emails concurrently.Respond to tickets logged telephonically, email and social media such as Twitter or Facebook.Able to work in a fast paced environment, meeting client SLA deliveries.Excellent writ...
Relevant Diploma1-3 years experience as a Supervisor / Team Leader in a Call Center.Sound knowledge of call center technology, computer and telephone systems.Hire, train and ensure call center representatives respond to customer calls.Prepare reports, analyze report data and implement corrective measures.Assist management to determine Call Center goals.Roster shifts where necessary.Ensure capacit...
Join Our Team as a Long-Term Funeral Customer Services Consultant!Are you a high-energy, motivated individual with a genuine passion for customer service? If so, we have an exciting opportunity for you!About Us:We are one of the largest financial services providers, and we are on the lookout for dedicated Long Term Funeral Customer Services Consultants to join our dynamic call center team.Minimum...
Main Purpose:Responsible to provide customer support excellence to external business partners and the sales field staff by acting as a primary contact point for information requests and business enquiries. Deals with incoming calls ranging from orders placing, business inquiry, order delivery follow-ups, debt collection, customer stock position updates, outstanding order confirmations, as well as...
US based client is looking for dynamic outbound agents on a night shift in Sunninghill.Successful candidates will receive full product and systems training.Responsibilities and expectations (not limited to):Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed hourly/daily/weekly transfer target.Meet exceed Quality Assurance standards.Desired Requirements, Experience and Qual...
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive expe...
Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.Requirements:Knowledge and understanding of systems and workflow processes.Knowledge of Telesales processes, financial services, etc. Responsibilities:Translate business growth targets into sales targets.Develop and implement operating plans in line with sales strategies, policies and procedures.Man...
The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client s business needs and company culture, educate the project team, identify new business opportunities, and provide a high level of service.Reporting client metrics (w...
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...
Job Description/Duties: Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements: Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent English communication skills and customer service.
Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
Position:Clinical Call Centre AgentPosition Purpose:To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue.Experience:2 - 3 years clinical call centre experience in the medical aid indu...
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