Job Purpose The purpose of the position is to support existing PaySpace clients via email or telephonically by analysing their requirements, troubleshooting their problem, or providing guidance on the system. Duties and Responsibilities Ensures customer excellence Builds and maintains strong relationships with the customer base. Lives the company's values and service standards with regard to cust...
Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. A day in your future role No Cold Calling You receive inquiries from interested parties, consult them on our products over the...
Training ManagerTraining Manager Cape Town SA US hoursAt TTEC, we re all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role requires US working hours.Learning and Leadership De...
Job Details:Title: Wills Sales ManagerLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: InsuranceSalary / CTC: R 50 000 R 70 000 (basic plus great commission earning potential)Reports to: Head of SalesJob purpose Our Client is seeking a dedicated and experienced Wills and Advice-Based Sales Manager to oversee the fulfilment of their wills proposition, ensuring timely and profession...
Main Purpose:Responsible to provide customer support excellence to external business partners and the sales field staff by acting as a primary contact point for information requests and business enquiries. Deals with incoming calls ranging from orders placing, business inquiry, order delivery follow-ups, debt collection, customer stock position updates, outstanding order confirmations, as well as...
Overview St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medic...
Team Leader PositionIf you have the following or know someone with the below experience please submit your CV3 year experience in an inbound customer service environment (preferably working with various medical aid schemes)MatricSpeak fluent in two or more of the following languages besides English: Xitsonga, Sepedi, Setswana, Sesotho, Tshivenda, Siswati, NdebeleApplicants who does not have the a...
Senior Operations Manager BPOSenior Operations Manager Cape TownAt TTEC, we re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You ll be DoingDo you have a passion ...
Relevant Diploma1-3 years experience as a Supervisor / Team Leader in a Call Center.Sound knowledge of call center technology, computer and telephone systems.Hire, train and ensure call center representatives respond to customer calls.Prepare reports, analyze report data and implement corrective measures.Assist management to determine Call Center goals.Roster shifts where necessary.Ensure capacit...
Applications are invited for the Helpdesk Agent Tier 1 position to be based in Tshwane. PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to vario...
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to...
Position:Team Leader: Chronic Medicine Management Call CentreGrade:B3M2Position Purpose:To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continued growth. Build relationships with relevant stakeholders and effectively address queries and disputesExperience:Minimum of 5 years as a Call Centre ...
Position: Sales Call Centre AgentLocation: Pretoria Are you all about sales and writing your own cheque? Do you love travelling and sourcing leads at Company events? Do you have a passion for sales and changing people's lives? Raise your hand because WE'RE HIRING!! This role plays an integral part in our team, as you are the first point of contact between our customers and the Company. Therefore,...
Job DescriptionResponsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.This includes:Team Leadership:Managing and leading a team of support agents, ensuring they are well-trained and motivated.Performance Monitoring:Tracking key performance metrics, such as response times and resolution rates...
Mission/ Core purpose of the JobResponsible for the management of the various elements involved in the submission and response of bids for large RFP or RFQ s for both internal and external customers. This entails collating responses from sales, solution design, commercial, product as well as support structures like finance, legal, technology etc. He or She will also be responsible for contributin...
RequirementBachelor's degree in business administration, management, or a related field. Master's degree is a plus.8 years experience in a multi-national company at management Level.12 years experience in customer serviceMust have proven experience with Logistics industryStrong understanding of EcommerceStrong understanding of customer service principles and practices.Excellent communication and ...
Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. Leading and managing a team of Call Centre Agents to achieve client SLA requirements Continu...
An exciting job opportunity awaits you as a Portuguese Online Lottery Support professional to join a leading gaming operator in Cape Town!We are seeking a vibrant individual fluent in Portuguese to provide high-quality telephone and e-mail support to customers participating in online lottery activitiesIf you are fluent in Portuguese, passionate about customer service, and have experience in the g...
Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in Cape. Responsibilities: Deliver an excellent customer exper...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center qual...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...
Learning Specialist Req ID#: 380350 ZA Job Description: YOUR MISSIONAs a Learning Specialist, our people are your customers. You play a pivotal part in delivering and planning great learning experiences to support the associate experience and journey. We advocate a People First approach throughout our business with Customer Service as our area of expertise. Your role is to deliver an exceptional ...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality process...
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