Call Center Manager Full-time Jobs in Western Cape

Call Center Agent - Dutch Speaking - Claremont, South AfricaFull-timeWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance...

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale. We are looking for a dynamic and experienced Operation...

Elevate Your Career: Join Us as a Virtual Lifestyle Concierge for Nordic High Net Worth Clients! Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe.Picture this: orchestrating exclusive experiences, curating unparalleled t...

Elevate Your Career: Join Us as a Virtual Lifestyle Concierge for Nordic High Net Worth Clients! Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe.Picture this: orchestrating exclusive experiences, curating unparalleled t...

Elevate Your Career: Join Us as a Virtual Lifestyle Concierge for Nordic High Net Worth Clients! Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe. Picture this: orchestrating exclusive experiences, curating unparalleled ...

Elevate Your Career: Join Us as a Virtual Lifestyle Concierge for Nordic High Net Worth Clients! Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Nordic team, catering to the needs and desires of high-net-worth individuals around the globe. Picture this: orchestrating exclusive experiences, curating unparalleled ...

IT Operation Manager - Call Centre - Cape Town

Call Centre - Team Leader/Team Manager

Education and Preferred Experience:Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management.Possess financial sector experience.Demonstrate an in-depth understanding of BPO/contact center operations, competition, and market trends.Showcase a proven track record in operational delivery, operational process management, cha...

Basic Function Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, ProfitabilityEnsure all migrations are managed seamlesslyMap peer levels across client organization and establish peer level relationships within the client organizationEstablishing operational performance goalsWork with the Sales, Client Relati...

Team Leader/Supervisor - Cape TownRole: Team Lead with GDS experinceLocation: Cape TownKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct ...

Learning and Leadership Development Manager Cape Town SAAt TTEC, we're all about the Human Experience. Elevated. As a L&D Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.Learning and Leadership Development (L&LD) Managers manage the operational and...

Learning and Leadership Development Manager Cape Town SAAt TTEC, we re all about the Human Experience. Elevated. As a L&D Manager in Cape Town, South Africa you ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.Learning and Leadership Development (L&LD) Managers manage the operational and...

Business Performance Manager Call Centre Division CAPE TOWN FULL TIMEReporting into the CEO of Strive Marketing Services (Pty) LTD , as the Business Performance Manager in our Call Centre division, you support the development of processes to improve the performance of our network of Call Centre clients to ensure superior sales and earnings for Strive. Support them in enhancing their performance o...

Job Description - Training Manager (03U8H) Training Manager Training Manager Cape Town SA US hoursAt TTEC, we're all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role requires...

Learning and Leadership Development Manager Cape Town SA At TTEC, we're all about the Human Experience. Elevated. As a L&D Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Learning and Leadership Development (L&LD) Managers manage the operational a...

Job Description - Training Manager (03U8H) Training Manager Training Manager Cape Town SA US hours At TTEC, we're all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role require...

Embassy Summer - 2024 USA and Canada Center ManagerJoin our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and su...

Embassy Summer - 2024 Academic Manager- Canada- Montreal & TorontoJoin our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the Canada, UK, USA, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local...

!*!Training Manager Cape Town SA US hours At TTEC, we're all about the Human Experience. Elevated. As a Training Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Please note this role requires US working hours. Learning and Leadership Development (...

Brand Coordinator (Spur) - Century City, CPTFull job descriptionJob Advert SummarySpur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has seven brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional tal...

Deputy Manager - Operations - Cape TownCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturi...

POSITION OVERVIEW Job Title: Call Center Supervisor I Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

POSITION OVERVIEW Job Title: Director of Call Center OperationsJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partn...