Call Center Manager Jobs in Cape Town

Call Centre Manager - Cape Town based - to start with immediate effect...

Expiry Date: 2024-05-01Purpose of the role:Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a r...

The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strategic initiatives, and ensuring compliance with industry regulations. The successful candidate will be...

The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strategic initiatives, and ensuring compliance with industry regulations. The successful candidate will be...

THE MAIN PURPOSE OF THE ROLE To drive daily operations and collections within the Team and engage with External debt collectors, Management of accounts, soft trace process, reconciliations, compliance of Service level agreements and reporting. The candidate must have good and strong leadership skills. JOB REQUIREMENTS Grade 12 Business Diploma /Degree or Credit Management level 5 Experience in Co...

Expiry Date: 2024-05-01 Purpose of the role: Overview: Finbond Mutual Bank is seeking a dynamic and experienced Call Center Manager to oversee our call center operations based in Somerset West, Cape Town. The call center serves as a control center for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a...

Business Performance Manager Call Centre DivisionCAPE TOWNFULL TIMEReporting into the CEO of Strive Marketing Services (Pty) LTD , as the Business PerformanceManager in our Call Centre division, you support the development of processes to improve theperformance of our network of Call Centre clients to ensure superior sales and earnings for Strive.Support them in enhancing their performance on a d...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...

Functieomschrijving Job Profile Summary The SCCM Engineer is a key player in the End User Compute environment of an organization. They are required to perform their duties with efficiency, and through proactivity and automation reduce downtime and ensure consistent operations. SCCM Engineers are required to formulate long term strategies through proactive management of common issues to minimise t...

Join our winning team of global superstars in summer 2024Embassy Summer, under its parent company EC English, offers award winning summer vacation programs for young people across multiple locations in the USA, Canada, UK Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programs are a combination of language ...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logis...

Inbound Client Contact Centre Administrator 2024-04-19 - 2025-02-28 Permanent PE000919 Admin / Office / Call Center / Support Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a hig...

Inbound Client Contact Centre Administrator 2024-04-19 - 2025-02-28 Permanent PE000919 Admin / Office / Call Center / Support Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a hig...

Embassy Summer - 2024 USA and Canada Center ManagerJoin our winning team of global superstars in summer 2024Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and sur...

Job DescriptionManages and oversees a team of call center agents.Motivates and supports agents through feedback and communication.Measures KPI's like inbound calls, call waiting, and call abandonment.Assists with taking agents' calls if they can't handle the workload.Improves quality of results by recommending changes.Provides product/service information by answering questions and offering assist...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Log...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Good...

Insurance Call Centre Agent - Night Shift (US Hours)Full-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufact...

Join our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programs for young people across multiple locations in the USA, Canada, UK Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programs are a combination of language...

Call Center Agent - Dutch Speaking - Claremont, South AfricaFull-timeWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance...

POSITION OVERVIEW Global Marketing Copywriter (Website, Collateral, RFP Responses, Presentations)MCI is a rapidly growing, industry leading business process outsourcing and software development organization and we are looking for the right candidates to join our world class team. As a Marketing Copywriter, you ll be helping to heighten our brand in the market place all while working in a fun and ...

Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client's customers who interact with a WNS employee and provide insights back to the client and operations on opportunities to improve the overall customer journey.Ke...

Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strat...