Wed Mar 27 2024 08:30:21 GMT+0000 (Coordinated Universal Time)

Jobs

Contact Centre Manager

Telebest - Sandton City, Sandton and Bryanston North

    Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...

    30+ days agoneuvoo.com
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    Contact Centre Manager

    EMPIRE RECRUITMENT - Johannesburg, Gauteng

      Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the for...

      30+ days agoneuvoo.com
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      Operations Manager - Retail Contact Centre

      WNS Global Services - Cape Town, Western Cape

        Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following: Achieve and exceed all client KPI s and manage the day to day relationship with the client. Achieve the Operations Financial Targets Ensuring you have a happy workforce. Team development and succession. Governance and compliance....

        30+ days agoneuvoo.com
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        General Manager (Outbound Contact Centre)

        Talksure - Durban, Kwazulu Natal

          MAIN PURPOSE OF THE ROLE To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. DUTIES AND RESPONSIBILITIES Overall management of the sales divisions Oversee performance of campaigns to ensure achievement of targets Management of relationships with key partners...

          30+ days agoneuvoo.com
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          General Manager (Outbound Contact Centre)

          Talksure - Umhlanga, Durban

            MAIN PURPOSE OF THE ROLE To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. DUTIES AND RESPONSIBILITIES Overall management of the sales divisions Oversee performance of campaigns to ensure achievement of targets Management of relationships with key partners...

            30+ days agoneuvoo.com
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            Operations Manager: Sales Contact Centre

            WNS Global Services - Cape Town, Western Cape

              Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a consta...

              30+ days agoneuvoo.com
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              Transactional Quality Manager - Night Shift - Travel Contact Centre

              WNS Global Services - Cape Town, Western Cape

                Job DescriptionTo lead a Quality Team to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to deliver effectively and efficiently.Ensure that th...

                30+ days agoneuvoo.com
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                Junior Operations Manager - Audit Support Contact Centre (US Hours)

                WNS Global Services - Cape Town, Western Cape

                  Job DescriptionTo manage and assign work as per agreed TATMonitor and Manage team's performance as per defined KPIsKey Responsibilities:Ensure quick, efficient and accurate turnaround for the assigned work streamManaging daily reporting and governanceTeam rostering and management of performancesAssist on production/quality checks as per requirement QualificationsSkillset: Minimum qualification - ...

                  30+ days agoneuvoo.com
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                  Contact Centre Team Leader

                  Telebest - Sandton City, Sandton and Bryanston North

                    MatricTravel and Tourism Diploma advantageous5 years' experience in contact centrePrevious experience handling USA and or International campaigns in a contact centreManage teams between 15 - 25 agentsLead, guide, coach and support the teamMust be able to work shift work as this is a 24 hour call centre

                    30+ days agoneuvoo.com
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                    Contact Centre Sales Agent

                    Talksure - Durban, Kwazulu Natal

                      At Talksure we are all about #wantmore . More commission, incentive bonuses and more career growth opportunities. With our commission and bonus structure, our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great support structure and even better earning potential. Job Requirements: Excellent communication skill Target driven 6 ...

                      30+ days agoneuvoo.com
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                      Contact Centre Sales Agent

                      Talksure - Umhlanga, Durban

                        At Talksure we are all about #wantmore . More commission, incentive bonuses and more career growth opportunities. With our commission and bonus structure, our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great support structure and even better earning potential. Job Requirements: Excellent communication skill Target driven 6 ...

                        30+ days agoneuvoo.com
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                        New

                        Manager, Contact Management

                        Standard Bank Group - Johannesburg, Gauteng

                          Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...

                          18 hours agoneuvoo.com
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                          Contact Centre Advisory

                          RecruitCo - Cape Town, Western Cape

                            Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 20h00Saturday & Sunday: 09h00 18h00Experience is not necessarily required as training will be provided but this will be a benefit.

                            30+ days agoneuvoo.com
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                            Contact Centre Team Leader

                            THE SKILLS MINE - Johannesburg, Gauteng

                              Requirements: Grade 12A Diploma/Certificate in Supervisory Management Diploma/CertificateKnowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive)4 years overall experience required for the role2 years of the overall experience should be as a second in charge (2IC) to a Team LeaderResponsibilities: Ensure agent and team achievement against set KPI tar...

                              30+ days agoneuvoo.com
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                              CONTACT CENTRE AGENT

                              mPower People Solutions - Cape Town, Western Cape

                                Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role Reporting Team LeaderKey responsibilities ...

                                30+ days agoneuvoo.com
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                                Contact Centre Team Leader

                                Ignition Group - Umhlanga, Durban

                                  Contact Centre Team Leader Ignition Group 2023-07-06 Umhlanga Job Ref #: IG-152 Industry: Telecommunications Job Type: Permanent Positions Available: 1 Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look...

                                  30+ days agoneuvoo.com
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                                  Contact Centre team Leader

                                  Ignition Group - Umhlanga, Durban

                                    Contact Centre team Leader Ignition Group 2023-05-25 Umhlanga Job Ref #: IG-130 Industry: Telecommunications Job Type: Permanent Positions Available: 1 Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look...

                                    30+ days agoneuvoo.com
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                                    Contact Centre Resource Planner

                                    Telebest - Sandton City, Sandton and Bryanston North

                                      MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre

                                      30+ days agoneuvoo.com
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                                      Quality Analyst (Contact Centre)

                                      Telebest - Sandton City, Sandton and Bryanston North

                                        MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying training needs for the agentsMust be able to...

                                        30+ days agoneuvoo.com
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                                        Contact Centre Sales Expert

                                        Ignition Group - Cape Town, Western Cape

                                          Contact Centre Sales Expert Ignition Group 2023-08-04 Cape Town CBD Job Ref #: INT-CPT-SALES-2 Industry: Call Centre Job Type: Permanent Positions Available: 100 We believe that there is power in connection. By helping businesses better relate to people out in the world, we make interactions and engagement more meaningful. We re entrepreneurs. We identify opportunities, build new solutions and co...

                                          30+ days agoneuvoo.com
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                                          New Business Contact Manager

                                          Capital Recruit - Johannesburg, Gauteng

                                            New Business Contact Manager (NBCM) Job Title: New Business Contact Manager Salary : R15k to R20k Basic Salary (Depending on Experience) with R40k OTE Reports to: New Business Manager Job Purpose: The NBCM has to be a commercially astute individual who creates a successful business by sourcing, identifying, and winning high-yielding IT business accounts. The NBCM has to understand the Sales Proce...

                                            21 days agoneuvoo.com
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                                            Contact Centre Sales Expert

                                            Ignition Group - Durban, Kwazulu Natal

                                              Contact Centre Sales Expert Ignition Group 2023-08-04 Durban Job Ref #: LCL-DBN-FINSERV-1 Industry: Call Centre Job Type: Permanent Positions Available: 16 We believe that there is power in connection. By helping businesses better relate to people out in the world, we make interactions and engagement more meaningful. We re entrepreneurs. We identify opportunities, build new solutions and continua...

                                              30+ days agoneuvoo.com
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                                              Team Leader (Contact Centre)

                                              Salt Employee Benefits - Johannesburg, Gauteng

                                                The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Human Resources policies and procedures are observed.Areas ...

                                                30+ days agoneuvoo.com
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                                                Contact Centre Team Leader

                                                EMPIRE RECRUITMENT - Johannesburg, Gauteng

                                                  Responsibilities:Knowledge of customer needs and ability to provide solutionsAnalyse sources of service failures, identify probable route causes and recommend solutionsQualifications:MatricDegree or similar qualification and/or experienceStrong communication skillsMinimum 5 - 7 years experience in customer services

                                                  30+ days agoneuvoo.com
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