We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers. 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557 Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom. We provide Assistance and Claims Management services for insurers...
Job Requisition and Talent Acquisition Contact REQ: 133042 TA Consultant: Lebohang Monate Advert Closing date: 28/03/2024 Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsi...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban)Our client is looking for individuals to participate in a Contact Centre Learnership.Qualification: Contact Centre NQF 2Potential Start Date: TBCLocation: Durban (Cornubia/Hippo Park)Stipend: R7 500Position Requirements:Matric (Grade 12/National Senior Certificate)Must have at least 6 months Customer Service experience...
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
The Opportunity to join our Team and make a difference The overall purpose of the Team Leader, Client Service Centre is to provide comprehensive operational and administrative support functions within the Client Service Centre. The role also assists with the orientation of new staff; provides supervision to Client Service Advisors; coaches, mentors and guides the team; including assessment of wor...
OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...
Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by Our Client s...
We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels. The Quality Assurance Specialist is also respo...
Tower Group is in search of motivated and customer-focused individuals to join our Client's team as International Call Centre Agents.Position Overview:As an International Call Centre Agent, you will play a pivotal role in ensuring a positive customer experience for our international clientele. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolvin...
The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by the company's Client Service excellence ethos and are focused on resolving their issues, protecting their dreams, and servicing all their relevant needs efficiently and professionally. Duties: Provide...
Gauteng, Pretoria EastCLIENT SERVICE CONSULTANT Pretoria EastR18 000*Must have RE5 & FAIS Qualification*Are you passionate about exceeding expectations and building lasting relationships?In this dynamic role, you'll be the hero of my clients stories. You'll provide exceptional customer service, ensuring every interaction (calls, emails, faxes) exceeds excellence ethos and are focused on resolving...
Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queries A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immedia...
MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.MiWayLife s vision is to establish a world-class direct financial service business that seeks to: of...
What We'll Bring:This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation.What You'll Bring:Ensure that all TransUnion and government g...
PURPPOSE OF JOB:Achieve consistent sales growth for the company, year on year.MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE 1. 10 Years sales Experience with 5 years in a managerial sales position in a structured sales environment.2. Tyre industry experience. Min 5 years(preferred).3. Proven experience on mentoring and coaching a sales team.4. Passion on transforming sales and service v...
In June 2023 Foundever launched our first site in Cape Town and are now looking for a Compliance and Quality Lead to join our bustling site in preparation for a busy 2024. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life...
Compliance and Quality Lead Req ID#: 380625 ZA Job Description: In June 2023 Foundever launched our first site in Cape Town and are now looking for a Compliance and Quality Lead to join our bustling site in preparation for a busy 2024. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact...
NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that cal...
Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...
Collinson Assistance Services provides call handling for assistance from holidaymakers and business travellers across the globe. The role of Operations Support Coordinator will be to support the operations team with administrative functions. The role holder will open all emailed cases and answer all calls from the first call queue within departmental service standards. The nature of the work requ...
Job Description The purpose of this role execute and complete projects within the Lifestyle business area. Recruitment of new affiliates on a monthly basis Managing the relationships with existing affiliates and building professional bonds with professionals Planning the project from execution to delivery Direct the team to achieve a common goal Delegating work effectively Managing the resource o...
Jnr Customer Service Agent (JB4213) Cape Town Market Related Provide outstanding customer service to clients via various communication channels including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally. Assist customers with product information, troubleshooting, and issue resolution. Collaborate with other team members to ensure seamle...
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