Jobs

Workforce Manager Ignition Group 2023-06-09 Umhlanga Job Ref #: IG-161 Industry: Call Centre Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! Job Description The Workforce Manager will play a pivotal role in dri...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels. If you're ready...

Hey there, here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department group levels. If you're ready...

Our client in the BPO sector is urgently looking for Workforce Manager: RequirementsCandidate must possess at least a Bachelor's/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and a...

Our client in the BPO sector is urgently looking for Workforce Manager: RequirementsCandidate must possess at least a Bachelor s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and a...

Our client in the BPO sector is urgently looking for Workforce Manager: Requirements Candidate must possess at least a Bachelor s/College Degree 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Accuracy...

Our client in the BPO sector is urgently looking for Workforce Manager: Requirements Candidate must possess at least a Bachelor's/College Degree 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Accuracy...

Workforce Manager

Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Workforce Manager working onsite in Cape Town, South Africa, you ll be a part of bringing humanity to business. #experienceTTECWhat You ll be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management...

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Workforce Manager working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management...

WFM Manager/ Workforce/Workflow Manager

Employ Africa is sourcing a Sales & Marketing Business Unit Manager to join their busy head office, in Durban. The successful candidate will be responsible for leading their team and assist in converting leads into clients, within the Payroll/Employer of Record/Workforce industry. In addition to managing staff, the sales and marketing manager's job responsibilities will include developing marketi...

Overview: The Workforce Director plays a pivotal role in overseeing the strategic direction, planning and execution of workforce management initiatives. Responsible for optimizing staffing levels, forecasting resource requirements, and implementing strategies to maximize operational efficiency and employee productivity. The Workforce Director collaborates closely with various departments to ensur...

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off ...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution that is aligned to business strategies and b...

About the RoleThe Capacity Planner lives in the Customer Operations Workforce Management team and is responsible for forecasting volumes in assigned customer queues, creating schedules based on those forecasts, plotting agents into those schedules, onboarding and off boarding of agents from tools such as Zendesk and Five9, managing access to CBH tools and systems, overseeing time off tracking and...

About our client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.About the role: This is a senior leadership role responsible for overseeing the strategic management of the workforce across various departments and locations. This role involves optimising staffing levels, en...

Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management Monitor the key performance indicators (KPIs) an...

Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management Monitor the key performance indicators (KPIs)...

EXCITING OPPORTUNITY FOR PEOPLE WHO WANT TO MAKE A DIFFERENCEDEPARTMENT OF THE PREMIERASSISTANT DIRECTOR: WORKFORCE PLANNINGRemuneration: R424 104 per annum (Salary level 9)Reference Number: DOTP 13/2024To view the advertisement content and how to apply, please visit date: 22 April 2024The WCG is guided by the principles of Employment Equity. Disabled candidates are encouraged to apply and an ind...

EXCITING OPPORTUNITY FOR PEOPLE WHO WANT TO MAKE A DIFFERENCE DEPARTMENT OF THE PREMIER ASSISTANT DIRECTOR: WORKFORCE PLANNINGRemuneration: R424 104 per annum (Salary level 9) Reference Number: DOTP 13/2024 To view the advertisement content and how to apply, please visit Closing date: 22 April 2024 The WCG is guided by the principles of Employment Equity. Disabled candidates are encouraged to app...

Workforce Management Specialist - SC & Logistics A leading retail company is looking for a Workforce Management Specialist to be based in Cape Town. To configure, manage, develop and maintain our Workforce Management tools through integration and collaboration with Head Office and Logistics stakeholders. Integrate with business representatives to understand new business requirements and develop B...

As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams.A leading retail company is looking for a Workforce Management Specialist to be based in Cape Town.To configure, manage, develop and main...

Workforce Management Real Time Analyst page is loaded Workforce Management Real Time Analyst Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963291 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a ...