Least cost routing LR | Inverters | Voice Logging, Unified Messaging Systems - UMS
Least cost routing
Least cost routing, commonly known as LCR in the telecommunication sector is a process which supplies customers with very cheap telephone calls. A Least cost routing (LCR) team can select routes from between 20 to more than 100 suppliers for over 500 destinations across the world, weekly (even daily) to keep a competitive cost and high quality communication. A lot of software has been developed for LCR & varies from home made excel spreadsheets to the high end routing software through Access & Microsoft Visual Studio applications. There are also commercial products which integrate with the switch & billing systems which costs millions. Click here for affordable low cost routing solutions from Mia Telecommunications.
Inverters
An inverter is an electronic circuit which converts direct current to alternating current - DC to AC. They are used in a lot of different applications, ranging from small switching power supplies in pcs to large electric utility applications that communicates transport bulk power. A rectifier performs the exact opposite function of an inverter. Examples of inverter applications include DC power utilization, Uninterrruptible power supplies, Induction heating, high voltage direct current (HVDC) power transmission, variable-frequency drives and electric vehicle drives.
Voice Logging
Voice logging, also known as telephone recording is the process of periodically recording audio normally in a business situation. Telephone lines and business radio channels are the ones that are usually recorded. Business are then able to keep records, improve customer service, increase security and lower errors.. Voice logging is somewhat similar to telephone recording (phone recording), difference being that it also includes recording VoIP and radio conversations. Normally in a call center environment this is known as agent monitoring, or call logging here in South Africa.
Unified Messaging Systems – UMS
Unified Messaging (or UM) is the amalgamation of dissimilar communication techniques (e-mail, sms, video, voice, fax and so on.) into one combined message store, easily reached from a wide range of different devices. Unified messaging is a division of a completely incorporated Unified communications system.
At the moment, UM solutions are progressively more acknowledged in the business environment. The objective of deploying UM solutions commonly is to improve and develop business processes and services. UM solutions targeting professional end-user customers integrate communications processes into the existing IT infrastructure, i. e. into CRM, ERP and mail systems
