Wed Mar 27 2024 08:30:21 GMT+0000 (Coordinated Universal Time)

vodacom call centre

Customer Care Consultant

CallForce - Cape Town, Western Cape

    Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...

    30+ days agoneuvoo.com
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    Vodacom Team Leader : Quality Analyst

    Ison Xperiences - Gauteng

      Main Purpose of Role:To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas:Ensuring that QA agents are aware of their daily, weekly, and monthly targetsMonitoring performance and ensuring...

      5 days agofindojobs.co.za
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      Vodacom Prepaid : Contact Centre Agent

      Ison Xperiences - Gauteng

        Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

        8 days agofindojobs.co.za
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        Vodacom Postpaid- Customer Service Team Coach

        Ison Xperiences - Gauteng

          OVERALL PURPOSE OF JOB:The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Contac...

          5 days agofindojobs.co.za
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          Vodacom Call Centre Jobs Growth Manager Acquiring Services

          Vodacom - Gauteng

            Job Description:Growth Manager is responsible for thinking, conceptualizing and end to end execution of growth management with the objective of generating higher revenues. ads1 Job Responsibilities:Participate in retrospectives to identify improvement opportunitiesApplication of data analytics to design strategy campaigns that drive commercial benefit and adoption of acquiring products and servic...

            12 days agofindojobs.co.za
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            Vodacom Funeral : Outbound Sales Agents

            Ison Xperiences - Gauteng

              Outbound sales agent (Vodacom Funeral) The purpose of the sales agent is to sell funeral cover policies to the clients. We are looking for energetic money- hungry sales agents to sell funeral policies Sales agents are responsible for identifying sales opportunities for insurance plans (Policy/funeral cover) and overseeing a portfolio of clients, these professionals are responsible for identifying...

              8 days agofindojobs.co.za
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              Vodacom Device / Insurance : Quality -Verification

              Ison Xperiences - Gauteng

                Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: Validate information captured by the Agents are correct. Validate sales are compliant. Validat...

                8 days agofindojobs.co.za
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                Technical Support Consultant

                Talentcru - Gauteng

                  Our client is currently recruiting for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a 6-month contract with extension (Project based). ROLE PURPOSE The primary purpose of this role is to function as a 2nd level Support Consultant in the ...

                  8 days agofindojobs.co.za
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                  VODACOM TEAM LEADER : QUALITY ANALYST

                  Randburg Central, Randburg and Ferndale

                    Main Purpose of Role: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. Key Performance Areas: Ensuring that QA agents are aware of their daily, weekly, and monthly targets Monitoring performance and ensu...

                    30+ days agojobplacements.com
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                    Senior Core Voice Engineer

                    Reflex Solutions - Gauteng

                      These jobs were popular with other job seekers Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of compani...

                      20 days agofindojobs.co.za
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                      Senior Core Voice Engineer

                      Rosebank, Rosebank and Parktown

                        About Reflex Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of companies. The company boasts vast in-hou...

                        23 days agopnet.co.za
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                        Senior Voice Engineer Rosebank

                        Rosebank, Rosebank and Parktown

                          About Reflex Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of companies. The company boasts vast in-hou...

                          23 days agopnet.co.za
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                          VODACOM PREPAID : CONTACT CENTRE AGENTS

                          Randburg Central, Randburg and Ferndale

                            Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

                            30+ days agojobplacements.com
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                            VODACOM POSTPAID- CUSTOMER SERVICE TEAM COACH

                            Randburg Central, Randburg and Ferndale

                              OVERALL PURPOSE OF JOB: The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Conta...

                              30+ days agojobplacements.com
                              See more details

                              VODACOM FUNERAL : OUTBOUND SALES AGENTS

                              Randburg Central, Randburg and Ferndale

                                Outbound sales agent (Vodacom Funeral) The purpose of the sales agent is to sell funeral cover policies to the clients. We are looking for energetic money- hungry sales agents to sell funeral policies Sales agents are responsible for identifying sales opportunities for insurance plans (Policy/funeral cover) and overseeing a portfolio of clients, these professionals are responsible for identifying...

                                30+ days agojobplacements.com
                                See more details

                                VODACOM PREPAID : CONTACT CENTRE AGENTS

                                Randburg Central, Randburg and Ferndale

                                  Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

                                  30+ days agojobplacements.com
                                  See more details

                                  Support Agent

                                  Support Services - Umhlanga, Durban

                                    SUPPORT AGENT VACANCY:We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team.The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE:Our customers deserve service excellence and that is each Support Agent's primary goal - providing...

                                    30+ days agojustthejob.co.za
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                                    Support Agent

                                    Support Services - Umhlanga, Durban

                                      We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team.The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE:Our customers deserve service excellence and that is each Support Agent's primary goal - providing excellent service to ...

                                      30+ days agojustthejob.co.za
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                                      VODACOM PREPAID : CONTACT CENTRE AGENT

                                      Randburg Central, Randburg and Ferndale

                                        Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

                                        30+ days agojobplacements.com
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                                        VODACOM PRE-PAID : SKILLED TRAINER

                                        Randburg Central, Randburg and Ferndale

                                          VODACOM PRE-PAID: SKILLED TRAINER The purpose of this role is to train new hires and existing hires on the required curriculum as specified by the client. In addition to client specified training the role will be responsible for identifying training gaps and developing training to close these gaps. The Training Specialist manages the activities involved in the preparation, delivery and assessment...

                                          30+ days agojobplacements.com
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                                          Vodacom Funeral : Outbound sales Agents

                                          Randburg Central, Randburg and Ferndale

                                            Outbound sales agent (Vodacom Funeral) The purpose of the sales agent is to sell funeral cover policies to the clients. We are looking for energetic money- hungry sales agents to sell funeral policies Sales agents are responsible for identifying sales opportunities for insurance plans (Policy/funeral cover) and overseeing a portfolio of clients, these professionals are responsible for identifying...

                                            30+ days agoexecutiveplacements.com
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                                            EBU UPGRADES : OUTBOUND SALES (VODACOM BUSINESS)

                                            Randburg Central, Randburg and Ferndale

                                              JOB PURPOSE The Agent is responsible to effectively convert data leads to successful sales per campaign , focusing on upselling and cross selling of the requisite products per campaign and to deliver a consistent standard of service and compliance and to troubleshoot any issue relating to the service offering. The Agent is required to provide accurate information to the customer by speaking to cu...

                                              30+ days agojobplacements.com
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                                              Call Centre Agents Needed

                                              Johannesburg, Gauteng

                                                Call Centre Agents needed with or without experience as we provide free training and placements at MTN, Vodacom & Hollard ETC salary R5000 to R9000 To apply call 011 056 8355 or Cell 060 630 2872 or Watsapp 078 244 1636

                                                30+ days agoadsafrica.co.za
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                                                Technical Call Centre Operator

                                                Cre8work - Johannesburg, Gauteng

                                                  DUTIESTechnical Call Centre Operations as per TrainingClient interfacing-professional and informed.Alarm Management, Response and Escalation as per TrainingRemote Technical Assistance as per Training.Where required, fault finding and fault rectification on site.Camera Operations ManagementInterval based scanning and report based on required scheduleEscalation where required.Data Centre Operations...

                                                  30+ days agoneuvoo.com
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