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residents making their way here primarily during holiday seasons. A beautiful coastal path stretches from
is tastefully decorated and equipped with quality appliances. Perfect for coastal lifestyle or a corporate
Job Purpose To grow the Bank customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase portfolios of current customers through proactive attraction cross-selling and retention Key Responsibilities Address customer needs by providing appropriate banking advice and guidance Extend customer relationships to relevant parties to address customer needs Achieve contracted sales targets according to sub-segment objectives Act as a single point of reference to appropriately channel the customer Be accountable for end to end sales fulfilment Selectively acquire potentially profitable customers by converting qualified leads into a sale Retain cross-sell and expand utilisation of products and services by converting qualified leads into sales Execute World Class Management Practices Identify sales gaps implement and execute corrective action plans and identify external sales opportunities Build network relationships with internal and external stakeholders to ensure realisation of clients needs Ensure effective implementation and support to national and localised sales campaigns Manage own career and personal development by ensuring product increase knowledge Form part of Buddy Teams and assist each other with leads Ensure compliance to the Bank policies and procedures Sign off and adhere to the applicable Sales and Service Standards Adhere to legislative requirements e.g. FAIS Financial Intelligence Centre Act (FICA) Customer Acceptance Screening Application (CASA) Record of Advice (ROA) National Credit Act (NCA) etc. Adhere to Sales Audit requirements e.g. outstanding securities completion of sales registers etc Ensure fraud is detected e.g. employment documents etc Ensure customer satisfaction by delivering exceptional customer service Accurately determine Customer needs through interaction with the client Log complaints and complements on Customer Care Process (CCP) system as per policy and procedure Competencies Working with people Relating and networking Persuading and influencing Applying expertise and technology Delivering results and meeting customer expectations Coping with pressure and setbacks Achieving personal work goals and objectives Entrepreneurial and commercial thinking General The appointment will be made in line with the Divisional Employment Equity strategy
Job purpose Provide customer service through timeous and accurate processing of client financial transactions to walk-in customers in Bank branches. Contribute to bottom line growth through identification of sales opportunities. Responsibilities Balance control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash Dispense and receive physical cash cheques travellers cheques drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or payout after checking identification account details and other prescribed controls Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Count cash received or dispensed to ensure that errors are avoided Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day Ensure that journals are processed to recover charges for manual transactions processed for customers Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader Explain the Banks procedures security requirements as well as service offerings available to customers Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation Ensure accuracy and efficiency when engaging with the customer Portray a professional image and ensure that personal appearance conforms Maintain a neat and tidy workstation at times Identify sales leads and cross selling opportunities Explain the campaign details during sales campaigns in brief and direct the clients to Sales Consultants Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales Verify that information is accurate and complete in accordance with the Banks procedure Scrutinise and apply warning circulars memos stop payments and credit card lists Adhere to prescribed control measures to prevent fraud losses and shortages Report suspicious transactions as per Money Laundering control frameworks Maintain applicable registers Adhere to safety and security procedures and follow prescribed instructions in event of robbery Follow off-line procedures and comply with Code of Banking practice Manage security items i.e. Cash Teller stamps Safe keys combinations and FBSS cards in line with policies and procedures Competencies Working with people Applying expertise and technology Planning and organising Delivering results and meeting customer expectations Following instructions and procedures Coping with pressure and setbacks General The appointment will be made in line with the Absa Employment Equity strategy
Job Purpose Work within the Business Banking Relationship trio teams servicing Mid-Corporate Pubic Sector clients telephonically and electronically. A named point of contact for dealing with a range of requests from clients maintaining and improving high levels of customer satisfaction. Assist in the development of client relationships through a proactive approach to customer care Key Responsibilities Act as the principle point of contact for transactional and administrative banking issues to extenal customers Co-ordinate resolution of customer queries requiring services and monitor outcome Identify opportunities to introduce customer service improvements and provide sales leads Act on direct or standing customer instructions with regards to ABB core products Log customer servicing complaints on Customer Care Programme (CCP) Track common themes as highlighted by customer s requests and escalate Develop and maintain customer relationships Liaise with Transactional Bankers for resolutions such as Interest calculations Draw all enquiries and statements required by client Log requests onto the Workflow system Utilise full range of systems available to ensure customer satisfaction Competencies Working with people Adhering to principles and values Persuading and influencing Presenting and communicating information Planning and organising Delivering results and meeting customer expectations General The appointment will be made in line with the Divisional Employment Equity strategy
Job Purpose To lead and manage a team of collectors and their responsibilities on an ongoing basis so as to ensure that the job objectives and development requirements within the team are met. The role holder will be accountable for driving set targets and monitoring the use of correct Collections tactics Key Responsibilities Ensure that specified business objectives are met by driving the achievement of the teams contracted targets through relevant training monitoring and coaching Reduce and minimise losses through the effective implementation of collection strategies received from the Secured Collections Leadership Team Monitor the adherence to set Service Level Agreements (SLAs) in the inbound collections space Ensure effective and efficient collections functions within the area including the quality of promises to pay adherence to call scripts etc. through daily audits and weekly one on one sessions Improve the team performance on a month to month basis through on going coaching revisiting process strategies etc Actively manage Capacity and Productivity in the area through the effective management of absenteeism late coming and adherence to schedules which will impact the Business Unit performance and rand value collected Effectively manage and maintain the customer relationship in line with the business quality standards Endeavour to value understand and build confidence in our customers by assisting Collections Officers with escalated queries and complaints in a professional manner Understand the needs of our internal and external stakeholders as well as exceed the expectations of our service delivery to our customers Assist with all internal concerns and queries received from staff Team Leaders and Team Managers Effectively manage and maintain the customer relationship in line with the business quality standards Endeavour to value understand and build confidence in our customers by assisting Collections Officers with escalated queries and complaints in a professional manner Understand the needs of our internal and external stakeholders as well as exceed the expectations of our service delivery to our customers Assist with all internal concerns and queries received from staff Team Leaders and Team Managers Comply with relevent regulatory and statuatory banking requirements such as the Code of Banking Practice the National Credit Act (NCA) etc Ensure that the business unit will maintain an audit rating of sufficient assurance or better through the area s compliance to internal processes policies and procedures Ensure effective utilisation of all collections resources by continuously moniotoring the use of the dialler product manuals call scripts and communicating changes to poilicy and process timeously to all team members Ensure timeous and appropriate follow up on collection actions and capturing of comments by Collections Officers on the Out of Order Collections System (OCS) by conducting daily checks and clearing out mailboxes Access and manage the quality of collection actions by doing the needed checks as per Sarbanes Oxley (SOX) requirements Responsible for drawing analysing and providing feedback to the Team Manager on SOX and other daily business reports required within area i.e. Stats reporting Cross Regsiter Engage in cost management within teams by monitoring the overheads on an ongoing basis and pro-actively identifying cost saving opportunities Adhere to all required deadlines as specified by the Team Manager Conduct a regular review of process mapping within the area and request re mapping from the Business Optimisation and Implementation team as and when required Interprate and check Management Information (MI) received in the form of the dashboard dialler reports etc. related to the area and escalate any deviations to management Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations On a weekly basis remind the team of their compliance requirements. If any team member does not understand their obligations highlight to the manager to arrange briefings by the Compliance Officer Draw the monthly SAP compliance training reports. Schedule new employees for compliance training within the prescribed timelines and do not allow employees to work until they have completed pre-requisite compliance training Explain the requirements for Business Continuity to team members nominate team members to participate in BCM Tests Develop a high performing team of Collections Officers by embedding formal performance development according to the Performance Development (PD) process and informal coaching Encourage frequent knowledge sharing between team members Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed. Approve training requests for team members To appreciate and respect diversity and recognise the worth of all people Create work climate within team to maintain & improve existing Employee Opinion Survey results Apply and document appropriate consequence management where necessary in accordance with policy Establish and maintain succession plans for one level below Review and update the department s organisation structure on a monthly basis Approve leave requests for team members and create leave plans to ensure adequate coverage Monitor overtime and ensure that it is kept to a minimum When required initiate and drive disciplinary processes for team members calling on support from Human Resources Resolve grievances raised by team members and escalate only if required Address poor performance of any team member through the formal Performance Accelerator programme Motivate team members and ensure that their efforts are recognised Ensure that all team members have the relevant training and tools to be effective in their roles including relevant system access Participate in regular documented meetings (at least twice a month) with team members to share information and best practices Ensure that documented one on ones are conducted with each team member on a monthly basis to monitor and promote performance Competencies Planning & Organizing Relating & Networking Persuading & Influencing Presenting & Communicating information Learning & Researching Achieving personal work goals and objectives Delivering results and meeting customer expectations General The appointment will be made in line with the Divisional Employment Equity strategy
Job Purpose Provide customer service through timeous and accurate processing of client financial transactions to walk-in customers in Bank branches. Contribute to bottom line growth through identification of sales opportunities. Key Responsibilities Balance control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash Dispense and receive physical cash cheques travellers cheques drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or payout after checking identification account details and other prescribed controls Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Count cash received or dispensed to ensure that errors are avoided Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day Ensure that journals are processed to recover charges for manual transactions processed for customers Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader Explain the Banks procedures security requirements as well as service offerings available to customers Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation Ensure accuracy and efficiency when engaging with the customer Portray a professional image and ensure that personal appearance conforms Maintain a neat and tidy workstation at times Identify sales leads and cross selling opportunities Explain the campaign details during sales campaigns in brief and direct the clients to Sales Consultants Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales Verify that information is accurate and complete in accordance with the Banks procedure Scrutinise and apply warning circulars memos stop payments and credit card lists Adhere to prescribed control measures to prevent fraud losses and shortages Report suspicious transactions as per Money Laundering control frameworks Maintain applicable registers Adhere to safety and security procedures and follow prescribed instructions in event of robbery Follow off-line procedures and comply with Code of Banking practice Manage security items i.e. Cash Teller stamps Safe keys combinations and FBSS cards in line with policies and procedures Competencies Working with people Applying expertise and technology Planning and organising Delivering results and meeting customer expectations Following instructions and procedures Coping with pressure and setbacks General The appointment will be made in line with the Divisional Employment Equity strategy
Job Purpose To administer trusts including Testamentary Trusts Agencies Living Trusts and Curatorships in accordance with the Trust Mandate. Responsible for taking all assets forming part of the trust into possession and to invest and administer these to the optimal benefit of the beneficiaries within the parameters of the Trust document and legislation. Key Responsibilities Keep abreast of knowledge and skills relevant to the area of work Prepare letter to register as a taxpayer to the South African Revenue Services Prepare documentation needed to provide security to the Master of the High Court Prepare the Acceptance of Trusteeship according to the Master of the High Court s requirements Arrange insurance on fixed properties according to the replacement value of property and ensure annual payments of the premiums trust Ensure proper transfer of assets into the name of the trust and arrange insurance to minimise risk for company Trust or Trustees Evaluate requests received from clients according to the guidelines in the Trust manual and prepare recommendation Ensure liquidity of funds and timeously arrange for investments to be realised liaising with investment managers Calculate the fees to be taken and give instructions to the administration department for collection of fees to which the company is entitled Interact with walk-in and telephone clients to discuss matters relating to their trust Create investment proposals for New Funds received using the Latest Investment model Review existing investment compositions of trusts under administration ensuring compliance and optimal investments Check risk reports on a monthly basis for discrepancies Indicate reasons for discrepancies and correction measures on reports Check accuracy of the financial statements and make amendments as required Verify that the year end statements were mailed to entitled beneficiaries Verify that the annual IT12TR returns for all the Trusts under administration were submitted to SARS on or before the due date Submit the bi-annual Provisional Tax returns for all the Trusts under administration on or before the relevant due dates Competencies Deciding and initiating action Working with people Adhering to principles and values Analysing Planning and organising Delivering results and meeting customer expectations Following instructions and procedures Coping with pressure and setbacks General The appointment will be made in line with the Divisional Employment Equity strategy
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