vodacom contact centre

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FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and te...

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

.When it comes to creating a place where everyone is welcome, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. Role Purpose/Business Unit:The role of the Technical Analyst is to ensure that business requirements are technically understood, documented, developed, tested and delivered on in line with business expectations from both a requireme...

OVERALL PURPOSE OF JOB: The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Conta...

Technical Trainer: Banking client Work from home Must have excellent MTN or Vodacom connectivity in your area Laptop, 3 G, headsets will be provided to you Training provided 2-4 weeks' R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking wi...

JOB PURPOSE The Agent is responsible to effectively convert data leads to successful sales per campaign , focusing on upselling and cross selling of the requisite products per campaign and to deliver a consistent standard of service and compliance and to troubleshoot any issue relating to the service offering. The Agent is required to provide accurate information to the customer by speaking to cu...

Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...

Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks'R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with th...

FTTH Contact Centre Agent - Vodacom (MVDM)

Technical Trainer: Banking client Work from home Must have excellent MTN or Vodacom connectivity in your area Laptop, 3 G, headsets will be provided to you Training provided 2-4 weeks R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking wit...

Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with th...

Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with th...

Technical Trainer: Banking client Work from home Must have excellent MTN or Vodacom connectivity in your area Laptop, 3 G, headsets will be provided to you Training provided 2-4 weeks R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking wit...

FTTH Technical Contact Centre Agent Based in Cape Town Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process  FTTH customer  service an...

Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...

We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customer...

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

OVERALL PURPOSE OF JOB: The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Conta...

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...

Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections and stakeholder ...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong staff management and training Target dri...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.St...