Role purpose/Business Unit:Vodacom s vision to be the leading technology company empowering a connected society, providing the best-segmented propositions and the best customer experience within our ecosystem.We will achieve this and deliver on our organizational purpose of connecting for a better future and our brand ambition of becoming Africa s Most Human-Centric brand through meaningful diffe...
Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with th...
Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with th...
.When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Manage the business administration and project support function within the office of the Chief Officer: Mergers & Acquisitions and Business Development.Your responsibilities will include:1. Administrative SupportReal time email ...
Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and res...
We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customer...
Main Purpose of Role:To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas:Ensuring that QA agents are aware of their daily, weekly, and monthly targetsMonitoring performance and ensuring...
Overall Purpose: The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities: Answering inbound calls timeously. Be professional and pol...
OVERALL PURPOSE OF JOB:The position of the Team Coach is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with IsonXperiences customer goals and objectives. The Team Coaches are also expected to work within all teams of the Contac...
Outbound sales agent (Vodacom Funeral) The purpose of the sales agent is to sell funeral cover policies to the clients. We are looking for energetic money- hungry sales agents to sell funeral policies Sales agents are responsible for identifying sales opportunities for insurance plans (Policy/funeral cover) and overseeing a portfolio of clients, these professionals are responsible for identifying...
Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: Validate information captured by the Agents are correct. Validate sales are compliant. Validat...
Job Description:Growth Manager is responsible for thinking, conceptualizing and end to end execution of growth management with the objective of generating higher revenues. ads1 Job Responsibilities:Participate in retrospectives to identify improvement opportunitiesApplication of data analytics to design strategy campaigns that drive commercial benefit and adoption of acquiring products and servic...
Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks'R 20 000 monthly salaryJob PurposeDelivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with the ...
Role purpose/Business Unit:Vodacom's vision to be the leading technology company empowering a connected society, providing the best-segmented propositions and the best customer experience within our ecosystem.We will achieve this and deliver on our organizational purpose of connecting for a better future and our brand ambition of becoming Africa's Most Human-Centric brand through meaningful diffe...
Our client is currently recruiting for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a 6-month contract with extension (Project based). ROLE PURPOSE The primary purpose of this role is to function as a 2nd level Support Consultant in the ...
FTTH Contact Centre Agent - Vodacom (MVDM)
Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks'R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with th...
Technical Trainer: Banking client Work from home Must have excellent MTN or Vodacom connectivity in your area Laptop, 3 G, headsets will be provided to you Training provided 2-4 weeks' R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking wi...
Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks'R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with th...
Technical Trainer: Banking client Work from home Must have excellent MTN or Vodacom connectivity in your area Laptop, 3 G, headsets will be provided to you Training provided 2-4 weeks R 20 000 monthly salary Job Purpose Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking wit...
.When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Manage the business administration and project support function within the office of the Chief Officer: Mergers & Acquisitions and Business Development.Your responsibilities will include:1. Administrative SupportReal time email ...
.When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Manage the business administration and project support function within the office of the Chief Officer : M&A and BD.Your responsibilities will include:1. Administrative SupportReal time email management and prioritisationChief O...
Main Purpose of Role: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. Key Performance Areas: Ensuring that QA agents are aware of their daily, weekly, and monthly targets Monitoring performance and ensu...
Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeks'R 20 000 monthly salaryJob PurposeDelivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with the ...
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