Applications are invited for the Helpdesk Agent Tier 1 position to be based in Tshwane. PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to vario...
Applications are invited for the Helpdesk Agent Tier 1 position to be based in Worcester / Stellenbosch . PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries p...
Applications are invited for the Helpdesk Agent Tier 1 position to be based in Worcester / Stellenbosch . PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries p...
Applications are invited for the Helpdesk Agent Tier 1 position to be based in East London . PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to ...
Functieomschrijving The Service Desk Agent is a technical role within the Service Desk which reports into the Service Desk Team Leader. Daily responsibilities include responding to in-bounds, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or r...
Our client is currently recruiting for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a 6-month contract with extension (Project based). ROLE PURPOSE The primary purpose of this role is to function as a 2nd level Support Consultant in the ...
Applications are invited for the Helpdesk Agent Tier 1 position to be based in Worcester / Stellenbosch . PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries p...
Job Description:To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results. ads1 Job Responsibilities:Plan and implement actions to build their capabilities.Explain the local action plan to support team members in their understanding of what needs to be done and and how this...
Applications are invited for the Helpdesk Agent Tier 1 position to be based in Ventersdorp. PURPOSE OF THE ROLE: Tier 1 Helpdesk Agents provide friendly and efficient first contact support to customers through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to v...
Customer Support (Voice, Networks, and Security)OperationsManagement External: Customers JOB SUMMARY: Main purpose of position: CipherWave prides itself on customer service and as such is looking for the successful candidate to take personal ownership for end-to-end technical support, diagnostics, fault management and service restoration for all client services. This role is a consultative 1 st L...
Internal Sales Consultant Cape Town Job Description Would be required to communicate with customers in person, by phone or email and provide quotations in line with customers requirements. Stay up to date with the product portfolio and market trends to confidently provide solutions to customers. Would be required to establish and build relationships with new and existing customers. Manage the sal...
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Job Description: Operation Manager - BPO (Call Centre) Job Responsibilities: Manage overall operations and performance of the call centre team Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong client relationships Analyze data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essent...
Job FunctionsSalesIndustriesInsuranceSpecification1.Market products and achieve sales target (TCF) Sell policies (in and out bound) Apply product knowledge Capture policy on system Attend to client queries Process amendments on policies Responsible for own policy retention2.Fit and Proper Requirements Adhere and comply to FSB board notice in terms of FAISRequirementsFORMAL EDUCATION Matric Call C...
Call Centre Manager Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-139 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are currently seeking an experienced Call Center Manager to join our dynamic team in an inbound Emergency Contact Centre. Job Description Main Job Function:In this role, you will be responsible for overseeing the day-to-day operations of our Cal...
Call Centre Agent Bluespec Holdings 2023-08-08 Gauteng Job Ref #: BSH-141 Industry: Motor Industry Job Type: Permanent Positions Available: 1 Our leading Emergency Call Centre is currently looking for Call Centre Agents with Customer service experience . Job Description An exciting job opportunity exists for a call centre agent in Sandton. Job PurposeThe successful incumbent will be responsible f...
Cold calling to secure new customers. Promoting and selling. Ensuring that targets are met. Keeping call cycle. Informing customers of specials and new products. Conducting presentations.Servicing existing customers.
Call Centre Team Leader Bluespec Holdings 2023-06-29 Gauteng - Sandton Job Ref #: BSH-140 Industry: Call Centre Job Type: Permanent Positions Available: 1 We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre. Job Description Main Job Function:You will manage and direct call centre agents in achieving their required daily duties. Your role will ...
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
CALL CENTRE AGENT Blake & Associates 2023-03-24 Durban Job Ref #: CALL CENTRE 002 Industry: Telecommunications Job Type: Permanent Positions Available: 1 lkajdf;ljad;lfj Job Description l;akdflkjdflkajdlj Job Requirements ;lakjfdljdfljk
Job Description We have an amazing opportunity for a Call Centre Manager in JohannesburgWe require a candidate with: 3-4 years call centre experience Excel skills MS Office skills Report drafting skills
Our client is a legal firm specializing in debt collection for major South African banks. They are seeking qualified candidates to apply for the role of Call Centre Manager. The ideal candidate should have prior managerial experience in a call center and preferably have worked for an external debt collecting agency. Job Responsibilities:Conduct staff performance reviews, assess needs, cost/benefi...
Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.Requirements:Knowledge and understanding of systems and workflow processes.Knowledge of Telesales processes, financial services, etc. Responsibilities:Translate business growth targets into sales targets.Develop and implement operating plans in line with sales strategies, policies and procedures.Man...
RE 5 and 120 FAIS credits are essential Market products and achieve sales targets Sell policies (In and out bound ) Apply product knowledge Capture policies on the system Attend to client queries Process amendments on policies Responsible for own policy retention Requirements: Adhere and comply to FSB board notice in terms of FAIS Matric Call centre certificate RE 5 (Advantage) Registration as an...
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