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and configuration of the software. Experience in data management and systems integration will be an advantage
Main Responsibilities / Tasks The Service Delivery Manager must manage people on a daily basis and must manage Technical projects & processes in the network and computing environment. The Service Delivery Manager must be able to react and multitask efficiently as well as be able to communicate efficiently both internally and externally to peers and customers. The position requires a Service Delivery Manager who has both the knowledge and experience to structure and maintain the division so as to deliver high quality technical services to the BSI customer base in the most cost effective manner. The incumbent should have the requisite composure and maturity to control the financial affairs within Service Delivery and the capability to produce and manage the services budget. Meet financial targets that were set for financial year budget. Accurate forecasting for the next and current financial budget. Meet the customer s needs and demands. Control operating expenditure and overheads to minimize location costs. Spares management to ensure that we have mission critical spares available and manage our B2B with various 3rd party vendors. Meet with customers on a regular basis present SLA packs Staff appraisals and development Manage third party service contracts with vendors. Close interaction with Sales and Pre-Sales Departments Growth planning career planning Adhere to Partnerships ensuring that our certification Gold Silver and Bronze partnerships are up to date. Implementing ITIL structure Ensure technical certification levels are maintained to support the BSI product strategy as dictated from time to time by our principal suppliers. Be able to identify training and education needs and manage the career paths of all Service Delivery staff in a balance to ensuring their operational effectiveness. KPA and KPI Definition Job Objectives (KPA) / (KPI S) 1.Human Capital To ensure that the most suitable candidates are recruited and selected within the parameters of the customer contractual and organizational legislative requirements on a continual basis. To ensure continuous employee performance and continuous development in terms of agreed knowledge skills and performance expectations for all applicable internal and external customer contracts and organizational requirements. To align all employee performance to the agreed job description and related KPAs and KPIs for the agreed internal and external clients on a monthly basis. To attend to all industrial and human relations matters that is raised within the relevant teams according to company policies and procedures on a continual basis. To ensure that all team performance appraisals are completed on a bi-annual basis. To analyse plan assess and coach all staff related personal development plans in alignment with organizational objectives as per the agreed role based requirements on a bi-annual basis. 2.Customer To facilitate review and publish all requested client daily weekly and monthly and quarterly reports in alignment with the client contractual requirements. To co-ordinate control and facilitate all allocated internal and external customer contractual requirements. To conduct all agreed site visits on a daily weekly monthly and quarterly with the applicable customers to monitor the service delivery of agreed client expectations to the client and by all relevant staff. To monitor facilitate and resolve all allocated client related issues and queries within the requestors required timeframe and in alignment to the customer contractual stipulations. 3.Finance To address process and facilitate all allocated sales queries and quotations within the requestor s relevant time expectations.To create publish and ensure adherence to all financial requirements of assigned customers teams and projects. To address process and ensure adherence to allocated project budgetary requirements within the allocated project scope and timelines. To facilitate all the procedural requirements for the financial procedures specific to the role and departmental requests in alignment with published policies and procedures within a week of the requested finalization. 4.Quality & Process To ensure that the quality and processes of internal and external customers are adhered to as specified in the companies policies and procedures and in alignment to the relevant agreed contractual expectations. To define refine publish and ensure adherence to all necessary stipulated policies procedures and processes by all necessary stakeholders and staff on a contractual or milestone basis. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Website Other positions we have available Teradata ETL Developer Ab Initio Developer Service Delivery Manager
and competency in: Card payments -systems understanding VISIO UML SQL Systems - analysis and integration Process
in Computer Systems or Bcom Informatics and a certificate in Microsoft database administration and development
To identify opportunities for systems and services that can improve existing processes or drive greater
Business Process Execution Language AIA Application Integration Architecture Web Center JDeveloper BI
maintenance and support of data integration requirements. Technical knowledge and experience: Senior level
with the requirements and procedures of the business. Assisting with systems integration and user acceptance testing
experience Strong ESB experience Appropriate experience in Systems Analysis and Design Knowledge of SOA
Objects Cognos etc Oracle E-Suite Systems integration - bi-directional to/from Oracle Knowledge of XML
analytics libraries and integration with existing systems. The individual will also work with business
to identify suitable test scenarios and test cases to test configuration aspects of systems integration user
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