Fri Mar 29 2024 07:30:22 GMT+0000 (Coordinated Universal Time)

standard bank call centre

Manager, Contact Management

Standard Bank Group - Johannesburg, Gauteng

    Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...

    1 day agoneuvoo.com
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    Senior Human Resources Business Partner

    Status Asset Management - Pretoria, Gauteng

      Position: Senior Human Resources Business PartnerLocation: Lynwood, Pretoria Do you put the HUMAN in Human Resources? Are you well versed in ways the workforce engages with an organisation? Are you ready to rewrite the rules of the world of human capital driven by doing things differently and standing out? Raise your hand if that s you because WE RE HIRING! It s our mission to unleash the potenti...

      30+ days agoneuvoo.com
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      C# Developer (Team Lead & Mentor)

      Status Asset Management - Pretoria, Gauteng

        Position: C# Developer (Team Lead & Mentor)Location: Pretoria Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that s you because we re hiring! It s our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That s why we wan...

        30+ days agoneuvoo.com
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        Senior C# Developer

        Status Asset Management - Pretoria, Gauteng

          Position: C# Developer (Team Lead & Mentor)Location: Pretoria Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that s you because we re hiring! It s our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That s why we wan...

          30+ days agoneuvoo.com
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          Customer Service Agent Financial Services - South Africa

          WNS Global Services - Cape Town, Western Cape

            Job DescriptionEngaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and applicable regulations. The role forms part of the overall value chain in partnership with the multiple areas in the business...

            30+ days agoneuvoo.com
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            Consultant, Servicing

            Standard Bank Of South Africa - Gauteng

              Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers, SBIB provincial offices, SBSA branches, Underwriters and Brokers by resolving insurance policy queries ((Vehicle and Contents insurance by various insurers - SIL, Hollard, Auto & General. Qualifications Completed MatricN...

              1 day agofindojobs.co.za
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              Manager, Contact Management

              Standard Bank Group - Johannesburg, Gauteng

                Job DescriptionLeads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions. Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to mai...

                1 day agofindojobs.co.za
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                Consultant, Renewals & Retentions

                Standard Bank Of South Africa - Gauteng

                  Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To grow and maintain our customer base through partnerships, proactively maintaining policy records and Cross selling customers through value adding service, products Pricing, refund decisions where required. To manage and oversee the team, by adhering to Business procedures, audit requirements, regulatory r...

                  1 day agofindojobs.co.za
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                  80164063 - Vaf Team Leader -Email Solution

                  Standard Bank Of South Africa - Johannesburg, Gauteng

                    Job Overview Business Segment: Archived_01_Corporate Functions Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage, coach, support and lead the team towards achieving departmental targets and objectives focusing on minimising the roll rate of potential non-performing loans as per key performance indicators. Achieving goals in accordance with Regulatory Compliance whilst managing risk and ...

                    8 days agofindojobs.co.za
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                    Risk Execution Officer

                    Standard Bank Of South Africa - Gauteng

                      Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

                      8 days agofindojobs.co.za
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                      Commercial Underwriter Consultant

                      Standard Bank Of South Africa - Gauteng

                        Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

                        8 days agofindojobs.co.za
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                        Manager, Platform Services

                        Standard Bank Of South Africa - Johannesburg, Gauteng

                          Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

                          13 days agofindojobs.co.za
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                          Team Leader, Retentions

                          Standard Bank Of South Africa - Gauteng

                            Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

                            13 days agofindojobs.co.za
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                            Team Leader, Retentions

                            Standard Bank Of South Africa - Gauteng

                              Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

                              13 days agofindojobs.co.za
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                              Customer Service Consultant

                              Ison Xperiences - Johannesburg, Gauteng

                                Job Title: Customer Service Consultant Level 1 Job Location: Midrand Cost Centre: BMW Agreement Type: Contract OVERALL PURPOSE OF JOB: You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. Y...

                                9 days agofindojobs.co.za
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                                Consultant, Retentions

                                Standard Bank Of South Africa - Gauteng

                                  Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...

                                  13 days agofindojobs.co.za
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                                  Consultant, Retentions

                                  Standard Bank Of South Africa - Gauteng

                                    Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...

                                    13 days agofindojobs.co.za
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                                    Manager, Business Development

                                    Standard Bank Of South Africa - Gauteng

                                      Business Segment: Personal & Private Banking To implement the SBFC Voice & Digital business model and specifically develop and grow its Virtual Advisor arm through Digital transformation ensuring efficient delivery of financial planning services to our clients. To monitor the execution of business processes throughout the Voice & Digital business. To implement business development strategies in l...

                                      12 days agofindojobs.co.za
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                                      Consultant, Servicing (Funeral)

                                      Standard Bank Of South Africa - Gauteng

                                        Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

                                        13 days agofindojobs.co.za
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                                        Team Leader, Short Term Insurance Claims

                                        Standard Bank Of South Africa - Gauteng

                                          Team Leader, Short Term Insurance Claims Job Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. Qualifications MatricMinimum of 3 years' experience in short term insuranceMini...

                                          16 days agofindojobs.co.za
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                                          Manager, Risk Execution

                                          Standard Bank Of South Africa - Gauteng

                                            Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Roodepoort, Ellis Street 4 Responsible for implementing the first line Risk Execution framework to ensure that all Sales and Service risk are mitigated within the relevant Contact Centres across Insurance Client Coverage. Proactively identify and remediate Compliance (Regulatory and Operational risk) including monitoring and ev...

                                            16 days agofindojobs.co.za
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                                            Team Leader, Retentions

                                            Standard Bank Of South Africa - Gauteng

                                              Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end to end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area.Managing of large staff contingent in terms of agreed human performance principles, and effective support to all staff ...

                                              16 days agofindojobs.co.za
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                                              Team Leader, Sales

                                              Standard Bank Of South Africa - Gauteng

                                                Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To lead and supervise Inbound/Outbound sales consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a corporate image.To lead and supervise acting in...

                                                14 days agofindojobs.co.za
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                                                Team Leader, Retentions

                                                Standard Bank Group - Gauteng

                                                  Job DescriptionTo manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managing of large staff contingent in terms of agreed human performance principles, and effective support to all staff and management always. To coach, lead and supervise the Retention department effe...

                                                  16 days agofindojobs.co.za
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