standard bank call centre vacancies

Business Segment: Personal & Private Banking Take personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, UCount) or service enquiries for two or more of the following: Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail, social media etc.) acc...

Business Segment: Personal & Private Banking Take personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, UCount) or service enquiries for two or more of the following: Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail, social media etc.) acc...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 33 To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).To ensure that queries and complaints received from Innovat...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by:- Analysing and auditing calls made by Account Management Consultants.- Address any inconsistencies relating to CRR contact centre processes and Procedures. - Supporting leadership in CRR in term...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum QualificationsType of Qualification: Dip...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers, SBIB provincial offices, SBSA branches, Underwriters and Brokers by resolving insurance policy queries ((Vehicle and Contents insurance by various insurers - SIL, Hollard, Auto & General. Qualifications Completed MatricN...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 Conduct quality assurance evaluations on all call-centre staff to ensure set standards are maintained/developed regarding all customer interactions (telephonic) in relation to Customer Experience and Technical Experience (Product, Systems and Process knowledge). Ensure consultants adhere to compliance and le...

Company: Icebolethu GroupPosition: ReceptionistPublished: 22 March 2024Reference: GHR/HO/001Vision Statement:Our vision is to be the centre of excellence in the funeral Industry. To offer services equal to none to propel strong growth for our company.Introduction:Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest ...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL. Qualifications Minimum Qualifications Minimum educational qualifications should be Grade 12 Must be FAIS compliant Must be computer literate Insurance related and Lega...

Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL. Qualifications Minimum QualificationsMinimum educational qualifications should be Grade 12Must be FAIS compliantMust be computer literateInsurance related and Legal qu...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance principles, and effective support to all staff and man...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, dis...

About our Home: CQC rated us good! St. Stephen's Care Home offers first-class care for residents with 49 beds. Located in a residential cul-de-sac, St Stephen's Care Home benefits from a quiet surrounding while also being nearby to Worcester town centre. Each one of our residents benefits from unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible. ...

Company: Icebolethu Group Position: Receptionist Published: 22 March 2024 Reference: GHR/HO/001 Vision Statement:Our vision is to be the centre of excellence in the funeral Industry. To offer services equal to none to propel strong growth for our company. Introduction:Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second lar...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray...

Team Leader, Short Term Insurance Claims Job Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. Qualifications MatricMinimum of 3 years' experience in short term insuranceMini...

Job DescriptionTo ensure smooth running of the Recoveries and Liabilities and manage various outsource agents that perform this function on behalf of SIL.QualificationsMinimum QualificationsMinimum educational qualifications should be Grade 12Must be FAIS compliantMust be computer literateInsurance related and Legal qualifications would be an advantageExperience Required3-4 years call centre Reco...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes. Qualifications Minimum Qualifications Type of Qualification: Di...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers Qualifications Completed MatricExperience 3 -4 years Inbound and Outbound contact centre experience early, la...

Business Segment: Personal & Private Banking Location: ZA, , Johannesburg, Baker Street 30 Implementing and maintaining the production framework for the intelligence engines and processes and ensuring their smooth and failproof runs on a 24/7 always-on and always-secure basis, achieving 98% up and running time.Executing the production environments and supporting governance, including operational ...