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SAPIENTIS South Africa Customer Care Manager We are urgently recruiting for a Customer Care Manager (International FMCG opportunity) to provide proactive management of the customer service consumer product information product warranty and the management of an internal administration team and outsourced contact centre operation You will meet the following minimum requirements/criteria: Relevant tertiary qualification (Required). Minimum of 5 -6 years prior team management experience is a must Experience managing a customer service operation incorporating the control of product warranty and product exchange At least 2 years contact centre experience Experience with FMCG/Consumer Appliances sector is key Self-motivated and goal orientated with the ability to work under pressure Strong influencing skills High level of maturity and experienced team leadership. As the successful Customer Care Manager you will be responsible for managing motivating and developing a team Customer Care advisors/consultants to deliver exceptional service standards through a variety of contact channels. Through first class coaching you will ensure delivery of maximum customer satisfaction Key accountabilities will include but not be limited to: Taking on responsibility for a team of Customer Care Advisors/Consultants delivering performance reviews coaching and disciplinary action where required Ensuring effective administration of Service Partner contracts billing and cost controls Managing the relationship and service level agreement with outsourced contact centre providers Implementing process improvement and optimisation initiatives Ultimately being in charge of resolving all escalated consumer queries and concerns Successful incumbent will primarily be based in Johannesburg Gauteng. If you are ready to lead a multifunctional team and looking to work in a dynamic environment send us an elaborate CV in (MS Word format) via email to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx (Ref: CCMG) Date: 11 June 2013 City/Town: Johannesburg Location: Gauteng Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Please send a detailed CV to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx with reference - CCMG Company: SAPIENTIS South Africa Contact: Melissa Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
Reporting to the Unit Director this is a senior management level role combining strategic ability with a hands-on approach to ensure the provision of a professional SHE function and activities required to reach quality systems accreditation. The breadth of the role encompasses Environmental Health & Safety. You will have overall responsibility for managing Occupational health Occupational Safety and Environment to achieve excellence on site. You will work with a Supply Chain team to develop the SHE strategy and improvement plans in order to achieve sustainable SHE excellence by reducing injuries environmental impact. You will meet the following minimum requirements/criteria: Bachelors Degree in Science or Engineering (Masters Degree a strong advantage) Additional special studies in Supply Chain SHE and other related qualifications preferred 6 8 in Supply Chain operations 3 5 years in Management (experience at a factory site within an FMCG environment) Ideally 5 yeas mechanical / chemical engineering experience You will have strong management and organisational skills and be able to work autonomously. You will need to be a good communicator with excellent interpersonal and team-working skills. Location: Successful incumbent will ideally be based in Durban KZN Competitive salary and benefits including medical aid pension housing and car allowance performance bonus and incentives. To apply or for further details send us an detailed CV (in MS Word format) via email to info@sapientissouthafrica.co.za
SAPIENTIS South Africa SHEQ Manager (EE/AA) This is a senior management level role combining strategic ability with a hands-on approach to ensure the provision of a professional SHE function and activities required to reach quality systems accreditation. The breadth of the role encompasses Environmental Health & Safety. You will have overall responsibility for managing Occupational health Occupational Safety and Environment to achieve excellence on site. You will work with a Supply Chain team to develop the SHE strategy and improvement plans in order to achieve sustainable SHE excellence by reducing injuries environmental impact. You will meet the following minimum requirements/criteria: Bachelors Degree or National Diploma in Science or Engineering (Masters Degree a strong advantage) Additional special studies in Supply Chain SHE and other related qualifications preferred 3 - 5 years in Management (experience at a factory site within an FMCG environment) You will have strong management and organisational skills and be able to work autonomously. You will need to be a good communicator with excellent interpersonal and team-working skills. Location: Successful incumbent will ideally be based in Durban KZN Competitive salary and benefits including medical aid pension housing and car allowance performance bonus and incentives. To apply or for further details send us an detailed CV (in MS Word format) via email to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx Date: 7 June 2013 City/Town: Durban Location: KwaZulu-Natal Wage/Salary: Highly Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Please send a detailed CV to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx with reference - SHQDB Company: SAPIENTIS South Africa Contact: Melissa Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
SAPIENTIS South Africa R&D Process Development Manager An International Blue Chip Company is currently recruiting for a Product Development Manager to be responsible for a specific range of products within the R & D division. You will deliver all R&D milestones in innovation renovation and value improvement projects on time in full. Minimum Requirements/Criteria include: BSc Degree in Sciences or Chemical Engineering (essential) At least 3 years relevant and practical R&D environment experience preferably within the FMCG space (essential) Experience in Cosmetics Personal Care Beauty is very strong advantage Must be competent in application of best practices in technology delivery (Emulsion technology and ability to trouble shoot emulsion issues). Knowledge of MS Office (Excel PowerPoint and Word). Project Management experience Exceptional communication skills (written and spoken) Location: Successful incumbent will primarily be based in Durban KZN. To apply or for further details send us an detailed CV (in MS Word format) via email to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx Please note if you have not been contacted within 14 days your application was not successful Date: 6 June 2013 City/Town: Durban Location: KwaZulu-Natal Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Please send a detailed CV to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx with reference - RDPDM Company: SAPIENTIS South Africa Contact: Melissa Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
An International Blue Chip Company is currently recruiting for a Product Development Manager to be responsible for a specific range of products within the R & D division. You will deliver all R&D milestones in innovation renovation and value improvement projects on time in full. Minimum Requirements /Criteria include: BSc Degree in Sciences or Chemical Engineering (essential) At least 3 years relevant and practical R&D environment experience preferably within the FMCG space (essential) Experience in Cosmetics Personal Care Beauty is very strong advantage Must be competent in application of best practices in technology delivery (Emulsion technology and ability to trouble shoot emulsion issues). Knowledge of MS Office (Excel PowerPoint and Word). Project Management experience Exceptional communication skills (written and spoken) Location: Successful incumbent will primarily be based in Durban KZN. To apply or for further details send us an detailed CV (in MS Word format) via email to info@sapientissouthafrica.co.za Please note if you have not been contacted within 14 days your application was not successful
SAPIENTIS South Africa Senior Campaign Marketing Manager (FMCG) We seek an experienced Senior Campaign Marketing Manager to join this market leading FMCG organisation. Reporting to the Marketing Director you will be responsible for the creation and execution of the company s marketing strategy and ensuring that direct marketing campaigns are delivered on time and in the correct format to achieve their specific objectives. You will meet the following minimum requirements/criteria: Relevant Marketing related Degree/Qualification (Required). MBA would be a string advantage Minimum of 8-10 years marketing and promotions experience - and at least 5 years of senior level marketing management and/or brand management experience in consumer products (preferably cosmetics) (essential) Business process understanding is crucial (market data analysis and management project management) High level of maturity and experienced team leadership. Strong goal oriented strategic thinking and understanding of how to deliver brand strategy through innovation Proficiency in terms of New Product Launches Key Responsibilities will include but not be limited to the following: Building corporate brand equity in the marketplace and drive the development of corporate and brand awareness projects to address above-the-line and below-the-line needs of the company Managing innovation projects and formulating brand objectives strategies prepare marketing plans (including budgets and progress reports) Managing promotions by analysing and assessing sales trends and behaviours in order to conceptualise initiate and execute the appropriate interventions which stimulate and enhance sales Setting up brainstorming sessions to map out upcoming campaigns and approving all elements of current promotional and campaign plans. This role is highly visible and provides an exciting challenge and development opportunity with the chance to lead work on global brands and local jewels. If you are up for the challenge and looking to work in a dynamic environment send us an elaborate CV in (MS Word format) via email to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx (Ref: CECOS) Date: 4 June 2013 City/Town: Johannesburg Location: Gauteng Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Please send a detailed CV and a recent photograph to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx with reference - CECOS Company: SAPIENTIS South Africa Contact: Melissa Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
SAPIENTIS South Africa Quality Manager - Durban (EE/AA) A leading International Consumer Goods Company is currently recruiting for a Quality Manager to be the key leader in continuous improvement programs for quality safety cost and service. Additionally the successful incumbent will be responsible for administering Human Resources programs and developing departmental personnel as well as plant safety and quality goals. Minimum Requirements/Criteria include: Degree (BCom/BTech/BSc) preferably in Quality Management (essential) Minimum of 5-6 years QC supervisory experience within a food manufacturing or Division QA environment (essential) QMS & SAP QM experience a strong advantage Exceptional communication skills (written and spoken) Knowledge and experience with MS Office SAP e-mail and spreadsheets Responsibilities will include but not be limited to the following: Quality Assurance - Developing and implementing appropriate verification programs and systems to manage product quality and minimize non-conformance. Assure Company and customer requirements are met and plant is in compliance with applicable regulations. Manage Department Personnel- Developing departmental personnel to effectively execute the requirements of the quality system as they apply to the QC department. Set performance standards provide feedback & follow up. Decision Making - Responsible for making technical decisions that involve risk assessment and compliance which can affect both product costing and customer satisfaction. Developing Others - Developing training and communication programs in support of continuous improvement in of quality and safety. Developing appropriate technical skills within work group and general plant population. Technical Leadership - Designing and implementing elements of the quality system obtaining and communicating technical information as appropriate to plant process and in support of operations improvement. Cost Management - Managing the cost of compliance with the cost of non-conformance constantly seeking to find the least cost approach to assuring Company and Customer requirements are met. Developing budgets for department work to reduce costs. Complying with Company Policies for SHE and Quality. Location: Successful incumbent will primarily be based in Durban KZN. To apply or for further details send us an detailed CV (in MS Word format) via email to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx Date: 4 June 2013 City/Town: Durban Location: KwaZulu-Natal Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Please send an elaborate CV to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx with reference QMD Company: SAPIENTIS South Africa Contact: Melissa Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
SAPIENTIS South Africa Technical Sales Engineer An International Blue Chip Company is currently recruiting for a Technical Sales Engineer to be responsible for Technical Support to Customers Sales Managers and System Integrators in pre and post sales for the Lighting & Energy Solutions division and its products in a specific territory as well as assist in training seminars Minimum Requirements/Criteria include: University degree or diploma in Electronics/ Electrical/ Communications Engineering/Sales or equivalent. Minimum 5 years experience in similar role within the energy or electrical manufacturing industry Excellent oral and written communication skills are essential in English (plus Afrikaans or Zulu or Xhosa.) Aggressive energetic and quick learner Excellent presentation skills Strong knowledge in Lighting Control Solutions Intermediate knowledge of Autocad MS Office Strong reporting and research skills Responsibilities will include but not be limited to the following: Specifying and attaining approval of company brand and products into consultants and end users. Assisting in developing and designing lighting control infrastructure for end users and integrators to increase company chance of job winning. Designing should include controls proposal drawings (AutoCAD) and bill of material. Incorporating product specifications prior to tenders & enquiries from developers and consultants. Maintaining familiarity with LES related projects solution proposals for customized needs support in site surveys recommend specifications to consultants/sales managers/end users. Responsible for design architecture technical compliance and pre-bid customer discussions product selection and drawings support for customer proposals. Coordinating with customers to ensure specifications are accurate in order to prepare bill of quantity proposals Location: Successful incumbent will primarily be based in Johannesburg Gauteng. To apply or for further details send us an detailed CV (in MS Word format) via email to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx Please note if you have not been contacted within 14 days your application was not successful Date: 4 June 2013 City/Town: Johannesburg Location: Gauteng Wage/Salary: Negotiable Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Please send a detailed CV to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx with reference - TSE Company: SAPIENTIS South Africa Contact: Melissa Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
SAPIENTIS South Africa Assistant Retail Store Manager - Canal Walk A well established international fashion retail chain is on the lookout for a mature well groomed and vivacious fashionista to lead and motivate in-store sales teams at their branche in Canal Walk - Cape Town. The successful applicant must have:- - At least 4-5 Years Fashion retail management experience - A dynamic friendly and outgoing personality - Exceptional communication skills - Strong stock control/stock management abilities - Excellent customer service skills - Great staff management skills - An unrelenting passion for retail sales Now bring your strategic vision and leadership to bear as you join this talented young team in driving a world-class business. Interested candidates should enjoy working in a vibrant environment and a demonstrated understanding that marketing drives a business .Your readiness to work as part of a dynamic team will be vital! If you live and breathe fashion and would love the opportunity to work with amazing people we would love to hear from you. Send a CV and recent photograph to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx Date: 4 June 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: Competitive package and incentives Start: As soon as possible Duration: Permanent Type: Full Time How to apply: Please send a detailed CV and recent photo to xxxx@xxxxxxxxxxxxxxxxxxxx.xx.xx urgently (Ref: ASMBE) Company: SAPIENTIS South Africa Contact: Robin Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
An International Blue Chip Company is currently recruiting for a Technical Sales Engineer to be responsible for Technical Support to Customers Sales Managers and System Integrators in pre and post sales for the Lighting & Energy Solutions division and its products in a specific territory as well as assist in training seminars Minimum Requirements /Criteria include: University degree or diploma in Electronics/ Electrical/ Communications Engineering/Sales or equivalent. Minimum 5 years experience in similar role within the energy or electrical manufacturing industry Excellent oral and written communication skills are essential in English (plus Afrikaans or Zulu or Xhosa.) Aggressive energetic and quick learner Excellent presentation skills Strong knowledge in Lighting Control Solutions Intermediate knowledge of Autocad MS Office Strong reporting and research skills Responsibilities will include but not be limited to the following: Specifying and attaining approval of company brand and products into consultants and end users. Assisting in developing and designing lighting control infrastructure for end users and integrators to increase company chance of job winning. Designing should include controls proposal drawings (AutoCAD) and bill of material. Incorporating product specifications prior to tenders & enquiries from developers and consultants. Maintaining familiarity with LES related projects solution proposals for customized needs support in site surveys recommend specifications to consultants/sales managers/end users. Responsible for design architecture technical compliance and pre-bid customer discussions product selection and drawings support for customer proposals. Coordinating with customers to ensure specifications are accurate in order to prepare bill of quantity proposals Location: Successful incumbent will primarily be based in Johannesburg Gauteng. To apply or for further details send us an detailed CV (in MS Word format) via email to info@sapientissouthafrica.co.za Please note if you have not been contacted within 14 days your application was not successful
We seek an experienced Senior Campaign Marketing Manager to join this market leading FMCG organisation. Reporting to the Marketing Director you will be responsible for the creation and execution of the company s marketing strategy and ensuring that direct marketing campaigns are delivered on time and in the correct format to achieve their specific objectives. You will meet the following minimum requirements/criteria: Relevant Marketing related Degree/Qualification (Required). MBA would be a string advantage Minimum of 8-10 years marketing and promotions experience - and at least 5 years of senior level marketing management and/or brand management experience in consumer products (preferably cosmetics) (essential) Business process understanding is crucial (market data analysis and management project management) High level of maturity and experienced team leadership. Strong goal oriented strategic thinking and understanding of how to deliver brand strategy through innovation Proficiency in terms of New Product Launches Key Responsibilities will include but not be limited to the following: Building corporate brand equity in the marketplace and drive the development of corporate and brand awareness projects to address above-the-line and below-the-line needs of the company Managing innovation projects and formulating brand objectives strategies prepare marketing plans (including budgets and progress reports) Managing promotions by analysing and assessing sales trends and behaviours in order to conceptualise initiate and execute the appropriate interventions which stimulate and enhance sales Setting up brainstorming sessions to map out upcoming campaigns and approving all elements of current promotional and campaign plans. This role is highly visible and provides an exciting challenge and development opportunity with the chance to lead work on global brands and local jewels. If you are up for the challenge and looking to work in a dynamic environment send us an elaborate CV in (MS Word format) via email to info@sapientissouthafrica.co.za (Ref: CECOS)
A well established international ladies fashion retail chain is on the lookout for a number of young well groomed and vivacious fashionista to lead and motivate in-store sales teams at their store in Canal Walk. The successful applicant must have:- - At least 3-5 Years Fashion retail management experience - Experience as a retail sales conultant or stylist - A dynamic friendly and outgoing personality - Exceptional communication skills - Strong stock control/stock management abilities - Excellent customer service skills - Great staff management skills - An unrelenting passion for retail sales Now bring your strategic vision and leadership to bear as you join this talented young team in driving a world-class business. Interested candidates should enjoy working in a vibrant environment and a demonstrated understanding that marketing drives a business .Your readiness to work as part of a dynamic team will be vital! If you live and breathe fashion and would love the opportunity to work with amazing people we would love to hear from you. Send a CV and recent photograph to us urgently ( info@sapientissouthafrica.co.za ) - and stand a chance to get your dream job !.
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