Jobs at Sanet stirling and associates

Service Advisors : CPT

Sanet Stirling and Associates Service Advisors : CPT The core purpose of this position is to maintain excellent service levels and maintain sales levels as required by budget. To be successful in the role you would have a passion for customer satisfaction and building good relationships and acting as an advisor to your clients. You would be assertive but remain diplomatic in your approach and maintain productivity levels and up-selling. PRIME RESPONSIBILITIES Reporting to the Service Manager you will: Offer all possible add-on sales to increase revenue and maintain an optimised parts sales ratio Obtain all relevant & accurate information from the customer; follow-up with customers for whom parts were ordered Ensure that warranty work is done in line with manufacturer s warranty policies & procedures Adhere to dealership policies/procedures Confirm payment method and obtain payment authorisation before work starts Adhere to all Franchise Core Standards Ensure adherence to procedures and time requirements Monitor and control cash sales outstanding correct payments obtained and debtors queries controlled Obtain a signed indemnity letter for loan cars; copy of ID document and license obtained Keep the customer informed of progress at all times and follow on work required; customer contacted at least twice in course of the day OTHER TASKS This position also cost Job Cards and ensure accuracy at all times and maintain effective liaison and professional relations with workshop staff Knowledge Skills Computer literacy Kerridge systems experience is essential Warranty policies and procedures Ability to up-sell Personal Attributes Minimum Requirements Drivers licence Previous experience Attention to details Computer literacy Sense of urgency A technical qualification/orientation will be an advantage as well as the ability to speak a number of languages Fluent clear English communication; Ability to handle difficult customers; Customer service orientation Ability to build positive relationships; Helpful and supportive behaviour in interactions Professional telephonic etiquette; Ability to up-sell Salary market related Previous experience essential Consider your application unsuccessful should you not be contacted within 7 working days Date: 5 March 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: Market related negotiable Start: Asap Duration: Permananet Type: Full Time How to apply: Email Company: Sanet Stirling and Associates Contact: Sanet Stirling Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.