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PURPOSE OF THE JOB To resolve enquiries from walk-in customers in a Retail Banking branch issue
Job purpose Provide customer service through timeous and accurate processing of client financial transactions to walk-in customers in Bank branches. Contribute to bottom line growth through identification of sales opportunities. Responsibilities Balance control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash Dispense and receive physical cash cheques travellers cheques drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or payout after checking identification account details and other prescribed controls Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Count cash received or dispensed to ensure that errors are avoided Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day Ensure that journals are processed to recover charges for manual transactions processed for customers Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader Explain the Banks procedures security requirements as well as service offerings available to customers Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation Ensure accuracy and efficiency when engaging with the customer Portray a professional image and ensure that personal appearance conforms Maintain a neat and tidy workstation at times Identify sales leads and cross selling opportunities Explain the campaign details during sales campaigns in brief and direct the clients to Sales Consultants Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales Verify that information is accurate and complete in accordance with the Banks procedure Scrutinise and apply warning circulars memos stop payments and credit card lists Adhere to prescribed control measures to prevent fraud losses and shortages Report suspicious transactions as per Money Laundering control frameworks Maintain applicable registers Adhere to safety and security procedures and follow prescribed instructions in event of robbery Follow off-line procedures and comply with Code of Banking practice Manage security items i.e. Cash Teller stamps Safe keys combinations and FBSS cards in line with policies and procedures Competencies Working with people Applying expertise and technology Planning and organising Delivering results and meeting customer expectations Following instructions and procedures Coping with pressure and setbacks General The appointment will be made in line with the Absa Employment Equity strategy
Job Purpose To proactively develop maintain and expand an enhanced banking relationship with Retail
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