Fri Mar 29 2024 07:30:22 GMT+0000 (Coordinated Universal Time)

performance management call centre

New

Team Leader- Call Centre ( Medical Assistance)

Collinson - Cape Town, Western Cape

    We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers. 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557 Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom. We provide Assistance and Claims Management services for insurers...

    13 hours agoneuvoo.com
    See more details

    Outbound Call Centre Agent

    Nedbank - Johannesburg, Gauteng

      Job Requisition and Talent Acquisition Contact REQ: 133042 TA Consultant: Lebohang Monate Advert Closing date: 28/03/2024 Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsi...

      6 days agoneuvoo.com
      See more details

      Specialised Operations Manager

      Nimble Credit Solutions - Johannesburg, Gauteng

        OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...

        2 days agoneuvoo.com
        See more details

        Head of Quality Assurance- (Contact Centre)

        Talksure - Durban, Kwazulu Natal

          At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...

          6 days agoneuvoo.com
          See more details

          Head of Quality Assurance- (Contact Centre)

          Talksure - Umhlanga, Durban

            At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...

            6 days agoneuvoo.com
            See more details

            Junior Broker Service and Support Consultant

            SET Recruitment Consultants - Johannesburg, Gauteng

              The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven.Support the Financial Advisors and provide them with detailed information regarding their clients portfoliosManaging the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platformAssist the Financial Advisor...

              2 days agoneuvoo.com
              See more details

              Call Centre Manager

              SMD Technologies - Johannesburg, Gauteng

                We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...

                16 days agoneuvoo.com
                See more details

                Quality Assurance Specialist

                Mukuru - Cape Town, Western Cape

                  We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels. The Quality Assurance Specialist is also respo...

                  2 days agoneuvoo.com
                  See more details

                  Sales Manager

                  Cre8work - Johannesburg, Gauteng

                    PURPPOSE OF JOB:Achieve consistent sales growth for the company, year on year.MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE 1. 10 Years sales Experience with 5 years in a managerial sales position in a structured sales environment.2. Tyre industry experience. Min 5 years(preferred).3. Proven experience on mentoring and coaching a sales team.4. Passion on transforming sales and service v...

                    1 day agoneuvoo.com
                    See more details

                    First Line Manager: CCC

                    Sanlam - Cape Town, Western Cape

                      Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insuran...

                      6 days agoneuvoo.com
                      See more details

                      Operation Manager - BPO (Call Centre)

                      ABC Worldwide - Cape Town, Western Cape

                        Job Description: Operation Manager - BPO (Call Centre) Job Responsibilities: Manage overall operations and performance of the call centre team Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong client relationships Analyze data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essent...

                        17 days agoneuvoo.com
                        See more details

                        Team Leader - Client Engagement (CAPE TOWN)

                        Sanlam - Cape Town, Western Cape

                          Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. The purpose of this role is to ensure that the client services service levels are maintained within Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client Services team. The incumbent m...

                          4 days agoneuvoo.com
                          See more details

                          Customer Care Supervisor

                          Sandi Crowther Recruitment - Johannesburg, Gauteng

                            Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-leve...

                            6 days agoneuvoo.com
                            See more details

                            Customer Care Supervisor

                            Sandicrowther Recruitment - Johannesburg, Gauteng

                              Customer Care Supervisor4-- - 4--PermanentDURAdmin, Office & SupportGauteng, JHB - CentralR - R ( Provident Fund benefit)Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.The Customer Care Supervisor will be responsible for monitoring,...

                              7 days agoneuvoo.com
                              See more details

                              Quality Assurance Rep - UK Ops (GCCA Remote)

                              TransUnion LLC - Johannesburg, Gauteng

                                What We'll Bring:This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation.What You'll Bring:Ensure that all TransUnion and government g...

                                8 days agoneuvoo.com
                                See more details

                                Operations Manager

                                Foundever -

                                  Operations Manager Req ID#: 382787 ZA Job Description: We are looking for an experienced Operations Manager to support the continued growth and expansion of Foundever Cape Town! At Foundever , you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large p...

                                  9 days agoneuvoo.com
                                  See more details

                                  Service Team Manager

                                  ADP - Pretoria, Gauteng

                                    Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for Read on and decide for In this role, you will lead a team that serves as ADP's...

                                    8 days agoneuvoo.com
                                    See more details

                                    Service Team Manager - Now Hiring!

                                    ADP - Pretoria, Gauteng

                                      Are you ready to grow your career and lead a team at an established, respected, global company?Are you empathic to client needs, the people you lead, and internal partners to drive success?Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that ser...

                                      8 days agoneuvoo.com
                                      See more details

                                      Service Team Manager

                                      ADP - Pretoria, Gauteng

                                        Are you ready to grow your career and lead a team at an established, respected, global company?Are you empathic to client needs, the people you lead, and internal partners to drive success?Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that ser...

                                        8 days agoneuvoo.com
                                        See more details

                                        Service Team Manager - Urgently Hiring!

                                        ADP - Pretoria, Gauteng

                                          Are you ready to grow your career and lead a team at an established, respected, global company?Are you empathic to client needs, the people you lead, and internal partners to drive success?Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that ser...

                                          8 days agoneuvoo.com
                                          See more details

                                          Manager- TCOE Customer Project Management.ICT COE

                                          MTN Group - Johannesburg, Gauteng

                                            To continuously improve the processes and operations that allow the Client Services teams to deliver MTN Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be resp...

                                            6 days agoneuvoo.com
                                            See more details

                                            Specialist Artisan - Ceres Beverages Plant

                                            PepsiCo - Ceres, Boland

                                              OverviewWe are PepsiCoPepsiCo is proud to be one of the world s leading food and beverage companies. Every day, we are dedicated to bringing our mission to create more smiles with every sip and every bite to life. Our products are enjoyed more than one billion times a day in more than 200 countries and territories around the world. Our portfolio including Lay s, Doritos, Gatorade, Pepsi and Quake...

                                              5 days agoneuvoo.com
                                              See more details

                                              Dutch (Fluent) Client Care Agent

                                              BGA Recruitment - Johannesburg, Gauteng

                                                NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that cal...

                                                16 days agoneuvoo.com
                                                See more details

                                                German (Fluent) Client Care Agent

                                                BGA Recruitment - Johannesburg, Gauteng

                                                  Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...

                                                  16 days agoneuvoo.com
                                                  See more details

                                                  Page of 25 

                                                  Next Page
                                                  Job Scope
                                                  Job type