We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers. 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557 Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom. We provide Assistance and Claims Management services for insurers...
Job Requisition and Talent Acquisition Contact REQ: 133042 TA Consultant: Lebohang Monate Advert Closing date: 28/03/2024 Career Stream CALL CENTRE (Service) Leadership Pipeline Manage Self: Technical Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsi...
OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG Reporting to: National Operations Executive Location: Sandton, Johannesburg ABOUT US Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to ...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. JOB RESPONSIBILITIES ...
The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven.Support the Financial Advisors and provide them with detailed information regarding their clients portfoliosManaging the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platformAssist the Financial Advisor...
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills require...
We're on the lookout for a Quality Assurance Specialist to become a valued member of our team in Cape Town. The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the quality of customer interactions across all channels. The Quality Assurance Specialist is also respo...
PURPPOSE OF JOB:Achieve consistent sales growth for the company, year on year.MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE 1. 10 Years sales Experience with 5 years in a managerial sales position in a structured sales environment.2. Tyre industry experience. Min 5 years(preferred).3. Proven experience on mentoring and coaching a sales team.4. Passion on transforming sales and service v...
Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insuran...
Job Description: Operation Manager - BPO (Call Centre) Job Responsibilities: Manage overall operations and performance of the call centre team Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong client relationships Analyze data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essent...
Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town. The purpose of this role is to ensure that the client services service levels are maintained within Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client Services team. The incumbent m...
Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-leve...
Customer Care Supervisor4-- - 4--PermanentDURAdmin, Office & SupportGauteng, JHB - CentralR - R ( Provident Fund benefit)Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.The Customer Care Supervisor will be responsible for monitoring,...
What We'll Bring:This associate will play an important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on risk mitigation.What You'll Bring:Ensure that all TransUnion and government g...
Operations Manager Req ID#: 382787 ZA Job Description: We are looking for an experienced Operations Manager to support the continued growth and expansion of Foundever Cape Town! At Foundever , you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large p...
Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for Read on and decide for In this role, you will lead a team that serves as ADP's...
Are you ready to grow your career and lead a team at an established, respected, global company?Are you empathic to client needs, the people you lead, and internal partners to drive success?Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that ser...
Are you ready to grow your career and lead a team at an established, respected, global company?Are you empathic to client needs, the people you lead, and internal partners to drive success?Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that ser...
Are you ready to grow your career and lead a team at an established, respected, global company?Are you empathic to client needs, the people you lead, and internal partners to drive success?Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that ser...
To continuously improve the processes and operations that allow the Client Services teams to deliver MTN Business solutions and products to clients in line with the target costs, KPIs and defined SLAs This role will also be responsible for continuously improving the cost-to-serve and cost-to-assure though demand analysis, vendor performance analysis and process optimization. The role will be resp...
OverviewWe are PepsiCoPepsiCo is proud to be one of the world s leading food and beverage companies. Every day, we are dedicated to bringing our mission to create more smiles with every sip and every bite to life. Our products are enjoyed more than one billion times a day in more than 200 countries and territories around the world. Our portfolio including Lay s, Doritos, Gatorade, Pepsi and Quake...
NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that cal...
Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeous...
Page 1 of 25
Next Page