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Responsible for distribution of the Client Services E-Mail to the relevant departments within the stipulated time frame Job summary: The Clerk is responsible for distribution of the Client Services E-Mail to the relevant departments within the stipulated time frame Job summary: The Clerk is responsible for distribution of the Client Services E-Mail to the relevant departments within the stipulated time frame Responsibilities: Customer Focus quality: Ensures that operational targets are met Is able to navigate and interpret information in order to distribute to the correct department Ensure that accurate notes are logged for every interaction. Meets all quality criteria. Customer Focus - efficiency: Distribute e-mails promptly Ensure that all mails are distributed on the same day. Takes immediate action when confronted with an escalation and forward to the relevant Team Leader. Takes full ownership and accountability for tasks. Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals and adhere to team s expectations. Departmental support where and when necessary (assist with other areas if need be). Ability to handle and work under pressure and work individually and within a team. Excellent time keeping. Excellent attendance record. Minimum requirements: Previous customer service experience advantageous 1 year Previous medical aid experience advantageous Grade 12 completed and passed E-mail and writing etiquette Excellent time keeping Excellent attendance record Computer literate Bi-lingual advantageous
with the South African Nursing Council Proficiency in MS Office. Required minimum work experience Minimum of three years
Management Interpersonal Relations; Management Communication and Decision making MS Office computer literacy
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