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This is a technical and functional support role and will ensure that all the above-mentioned systems are functioning correctly and users are supported in all the relevant technologies related to the CRM System. DATA INTEGRITY AND SYSTEM PERFORMANCE: - Assist CRM Systems Analysis in constantly reviewing data integrity on the CRM system - i.e. run duplicate checking job daily/weekly assign merge records to owners and assist in clean-up of redundant data (i.e. merged duplicate records; contacts where no info other than a name/surname is found - no other activity or entity activity linked) - Based on contact scoring assist administrators in removing invalid contacts/records (categorise contact for re-opt-in campaigns and get rid of dormant/redundant records in the database HELPDESK: - Provide data system help-desk support to the users of the systems. - Develop and implement a system case log to manage help-desk requests better. BULK ELEXCTRONIC COMMUMICATIONS: - Draw IP reputation reports after each bulk mail campaign for review - Assign bounce-back activities to owners of records SYSTEM ADMINISTRATION: - Ensure the technical functioning of the data systems are maintained with seamless integration and minimal disruption. - Manage security roles - administer access rights and prevent unauthorised access. QUALIFICATIONS AND EXPERIENCE: - Microsoft certification (e.g. MCSA MCSE and MCITP) - Information Technology Degree (advantage) - At least 2 year experience as a CRM Systems Coordinator or similar role - At least 2 year experience in IT infrastructure For the Full job spec please contact me on firstname.lastname@example.org
The Operations Centre is the surveillance and communications hub (think NASA control room) of my clients business. Cape Town is looking for an enthusiastic recruit that can communicate at all levels (think internal vendors and the CEO) as well as survey system network and business process monitoring as part of a 24 / 7 team across three countries that always has one eye on my clients business. Role Requirements: Part of a team administering a national network comprised of 4 000 servers routers and switches 24/7 365 days of the year. Working a rotating roster of 4 on 2 off - 8.5 working hour days. Performing pre-prepared work on both systems and networks. Performing administrative duties such as staff requests and communications of planned works. 2 years working experience in a complex network environment. Incident management encompassing; Initial incident triage. Communications to staff customers and executives. Escalation of incidents with internal and external engineers. Incident coordination across multiple teams and departments. Candidate Requirements: Communication skills - will need to talk to staff senior managers exec and high profile business customers. CCNA or equivalent qualification or studying towards. Team orientated and committed. Strong understanding of networking. Strong understanding of Linux. Composed under pressure. Hours: Shift work (Call Centre is open from Mon- Sun from 6am till 8pm).
A vibrant start-up company in Cape Town is looking for a mid-level digital designer to help create and deliver high quality creatives for their social media gaming product. Key Responsibilities: Designing internet display ads including large banners small format and animated ads. Creating HTML/CSS for interactive elements. Creating and editing Flash and/or ActionScript components. Working on layouts colours and fonts related to game designs. Requirements: Substantial experience in Adobe Photoshop and Illustrator. Comfort and experience in working with HTML CSS Adobe Flash and ActionScript. Mobile design experience. Game design experience. Personal Attributes: Excellent conceptual design and composition skills. Ability to grasp and deliver on the technical components of design. Ability to communicate concepts visually. Ability to work collaboratively with other creative and marketing people.
A leading FMCG company in Cape Town has a challenging position available for a dynamic and assertive individual in their QA Department. Key Responsibilities: Ensure that QA strategies are in place to effectively monitor the compliance and performance within the contact center. Monitor and escalate the quality variances to ensure compliance within the Contact Center. Optimize overall QA deliverables within the agreed timelines (Resource planning process enhancements and technology improvements). Enhance relationships and communication channels between the stakeholders to maximize business requirements processes and efficiencies within the contact center. Overall people management of the Department including in depth coaching guidance and development to ensure adequate standards are met and maintained. Management reporting to support the business on decision making trend analyses and to provide feedback on quality related issues. Implement best business practice quality assurance offer suggestions recommendations and assist managers by providing additional insight into contact center trends. Act as subject matter expert for Quality Assurance. Requirements: Matric A degree or diploma - Business Contact Center or related qualification. FAIS accreditation (advantageous). Formal Training related qualification (advantageous). At least 8 years contact center experience. At least 3-5 years Quality Assessor Management experience. Advanced computer literacy (MS Office packages) People management skills. Project management skills. Building and maintaining relationship skills. Personal Attributes: Presentation skills. Ability to work under pressure. Planning and organizing skills. Persuading and influencing skills. Excellent communication (incl. Business writing)skills. Numerical and analytical skills. Good attention to detail. Able to work 2 late shifts per week and 2 weekends per month.
BISON property to rent in PTA WEST consists of; WAREHOUSE space of 4356sqm at R27 per sqm
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