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Workforce Manager Ignition Group 2023-06-09 Umhlanga Job Ref #: IG-161 Industry: Call Centre Job Type: Permanent Positions Available: 1 With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! Job Description The Workforce Manager will play a pivotal role in dri...
Overview: The Workforce Director plays a pivotal role in overseeing the strategic direction, planning and execution of workforce management initiatives. Responsible for optimizing staffing levels, forecasting resource requirements, and implementing strategies to maximize operational efficiency and employee productivity. The Workforce Director collaborates closely with various departments to ensur...
About the RoleThe Capacity Planner lives in the Customer Operations Workforce Management team and is responsible for forecasting volumes in assigned customer queues, creating schedules based on those forecasts, plotting agents into those schedules, onboarding and off boarding of agents from tools such as Zendesk and Five9, managing access to CBH tools and systems, overseeing time off tracking and...
Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management Monitor the key performance indicators (KPIs) an...
Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management Monitor the key performance indicators (KPIs)...
Call center agents wanted with matric vacancy ESSENTIAL DUTIES AND RESPONSIBILITIES: Makes outgoing calls, selling different products for the company Performs other duties as required. to apply send your full name and word call center to 071-180-0245
Workforce Management Real Time Analyst page is loaded Workforce Management Real Time Analyst Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R-15963291 Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a ...
KEY RESPONSIBILITIES: Design and plan WFM systemsoUnderstand the WFM environment and assist to configure the system according to the customer's requirementsoIdentify and advise on business and system processesoAdvise and guide customers on business processes and policiesoScope Technical and Functional design documentsoConfigure the customer's rules within the setup of the system oFacilitate the p...
KEY RESPONSIBILITIES: Design and plan WFM systems o Understand the WFM environment and assist to configure the system according to the customer's requirements o Identify and advise on business and system processes o Advise and guide customers on business processes and policies o Scope Technical and Functional design documents o Configure the customer's rules within the setup of the system o Facil...
Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Roodepoort, Ellis Street 4 The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration requir...
Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Roodepoort, Ellis Street 4 The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration requir...
KEY RESPONSIBILITIES: Design and plan WFM systemsoUnderstand the WFM blueprint and configure the system according to the customer's requirementsoDesign new business and system processesoDefine and guide customer on business processes and policiesoCreate Technical and Functional design documentsoConfigure the customer's rules within the setup of the system oFacilitate the population of the bluepri...
KEY RESPONSIBILITIES: Design and plan WFM systems o Understand the WFM blueprint and configure the system according to the customer's requirements o Design new business and system processes o Define and guide customer on business processes and policies o Create Technical and Functional design documents o Configure the customer's rules within the setup of the system o Facilitate the population of ...
We are looking for dynamic and competent Driver to join a team based in the Southern Suburbs, Cape Town. The successful candidate must be physically fit. Requirements Matric Valid SA Driver's License with PDP Minimum Code 10 Proven working experience as a delivery driver. Excellent time management skills Good driving record Candidate must be presentable and dynamic with excellent communication sk...
Are you siiting at home with grade 10,11 &12 or matric but looking for a job and available to start working immediately. Please call now to apply, no experience or qualification required: 078 2923 861 / 078 505 1185
NEW EMPLOYMENT AVAILABLE Title: Debtors Clerk Area: Newcastle Industry: Debtors & Debt Collecting Ref No.: TRG 2105 Salary: R12 000 R15 000 kpm (Neg) some benefits Start Date: URGENT An opportunity for an experienced DEBTORS CLERK is required for permanent employment based in Newcastle. NON NEGOTIABLE APPLICATION REQUIREMENTS MATRIC PASS in Accounting & Maths subjects (non-negotiable) Proven Accu...
NEW EMPLOYMENT AVAILABLE Title: Debtors Clerk Area: Newcastle Industry: Debtors & Debt Collecting Ref No.: TRG 2105 Salary: R12 000 R15 000 kpm (Neg) some benefits Start Date: URGENT An opportunity for an experienced DEBTORS CLERK is required for permanent employment based in Newcastle. NON NEGOTIABLE APPLICATION REQUIREMENTS MATRIC PASS in Accounting & Maths subjects (non-negotiable) Proven Accu...
Senior Payroll Administrator VIP / NBCRFLI East RandCompany has a working culture and it is a large and complex payroll of - 4500 staff both monthly and weeklyMinimum requirements: Matric | Grade 12 VIP Course Minimum 3 years' VIP experience Willing to work overtime and on weekends Own transport essential Bargaining council (NBCRFLI) experience highly advantageous.Job description:There will be ov...
A well established leading company in the hospitality industry situated in Queensburgh/Malvern area & surroundings has the following vacancies Assistant Manager: Reference no: Evo1 Requirements: Matric Previous Management experience in the hospitality
Requirements: Matric and relevant qualifications - essential 2 years experience in the legal background is required Shorthand, Dictaphone R8000 Please forward a detailed CV:
NEW EMPLOYMENT AVAILABLE Title: Costing Clerk Area: Newcastle Industry: Manufacturing Ref No.: TRG 2125 Salary: Market related R10 000 R15 500 kpm (Negotiable on experience) 13 th cheque 50% Med Aid optional Start Date: As soon as possible An opportunity for an experienced COSTING CLERK is required for permanent employment based in Newcastle. In order to be considered for this vacancy you will be...
NEW EMPLOYMENT AVAILABLE Title: Costing Clerk Area: Newcastle Industry: Manufacturing Ref No.: TRG 2125 Salary: Market related R10 000 R15 500 kpm (Negotiable on experience) 13 th cheque 50% Med Aid optional Start Date: As soon as possible An opportunity for an experienced COSTING CLERK is required for permanent employment based in Newcastle. In order to be considered for this vacancy you will be...
To qualify, you must be: White Male 18-29 Willing to take required medical examinations for ensuring you are healthy, and have viable sperm Minimum 1.8m tall At least have your matric, but uni students or graduates will have higher priority. Be prepared
NEW EMPLOYMENT AVAILABLE Title: Credit Note Clerk Area: Newcastle Industry: Creditors Office Ref No.: TRG 2104 Salary: R12 000 kpm Some company benefits Start Date: URGENT An opportunity for an experienced CREDIT NOTE CLERK is required for permanent employment based in Newcastle. NON-NEGOTIABLE APPLICATION REQUIREMENTS MATRIC PASS in Accounting & Maths subjects (non-negotiable) Minimum 5 years ex...
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