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O Dwyer Personnel Real-time Analyst Salary: Market Related Location: Bellville About the company: My client based in the Northern Suburbs is recruiting for a Workforce Optimisation Manager with a minimum 2 years experience as a in a similar role within a call center. A 3 year tertiary qualification majoring in the relevant field or discipline is also required. Purpose of the Role: The purpose of this role is to monitor the intra-day activities in operations and advise appropriate steps to address variations to the planned forecast and schedule as well as ensuring the workforce management system has accurate information for payroll purposes. Reporting Structure: Reports to the Workforce Optimisation Manager Duties Include: Intra-day monitoring of actual vs. forecasted call centre volumes Intra-day monitoring of absenteeism Intra-day monitoring of schedule adherence Flag and alert operations management on variances in planned and actuals and make suggestions on appropriate actions Intra-day adjustment of schedule based on variance in actual vs. forecasted volumes Facilitate intra-day schedule adjustment approval Effectively communicate intra-day schedule adjustments to all relevant stakeholders Obtain reasons for absenteeism and schedule non-adherence and capture in workforce management system Contribute to all processes leading to accurate payroll information at month-end Feedback to management on KPI s Interaction with workforce planners and operations to identify issues and opportunities Functional Competencies: Real-time adherence and management Workforce management system knowledge Excellent analytical skills Excellent problem resolution skills Good communication skills Requirements: Degree/Diploma or tertiary qualification in relevant field/discipline 2 years experience in a workforce management team within a call center What to include: Detailed cv (Please include month and year employed) Reason for leaving last employ Current salary Required salary Motivational letter Please indicate race for BEE purposes Email your detailed CV to: Email your cv to xx#@xxxxxxxxxxxxxxx.xx.xx Please note only Candidates that meet the required minimum will be considered coupled with information requested above. We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission please consider your application unsuccessful. For more vacancies visit our Page on Facebook: O Dwyer Personnel Alternatively follow us on Twitter: OdwyerPersonnel Date: 11 April 2013 City/Town: Bellville Location: Western Cape Wage/Salary: Market Related Start: asap Duration: permanent Type: Full Time How to apply: cx#@xxxxxxxxxxxxxxx.xx.xx Company: O Dwyer Personnel Contact: Christene Jacobs Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
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O dwyer Personnel Call Centre Agent - Customer Service POSITION: Salary: Salary: Location: Bellville About the company: My client is part of a Holdings Company that has been in existence since 1965. Duties Include: Providing excellent customer service Ensure monthly targets are achieved Assist customers with all product related queries Update customer details on system Requirements: Matric 1 year customer service/call center experience Must be available to start immediately! Must be punctual and willing to go the extra mile What to include: 1. Detailed cv (Please include month and year employed) 2. Reason for leaving last employ 3. Current salary 4. Required salary 5. Motivational letter 6. Please indicate race for BEE purposes Email your detailed CV to: 1. Email your cv to xx#@xxxxxxxxxxxxxxx.xx.xx 2. Please note only Candidates that meet the required minimum will be considered coupled with information requested above. 3. We regret that we cannot contact all applicants regarding their status. 4. For more vacancies visit our Page on Facebook: O Dwyer Personnel 5. Alternatively follow us on Twitter: OdwyerPersonnel Date: 20 May 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: R5 700 - R6 700 TCTC per month Start: Immediately Duration: 2 months Type: Full Time How to apply: cx#@xxxxxxxxxxxxxxx.xx.xx Company: O dwyer Personnel Contact: Anthea Daniels Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
O dwyer Personnel Call Centre Agent - Customer Service Working Hours: Monday - Friday: 4pm - 9pm Saturday: 8am - 5pm Location: Bellville / CBD About the company: My client is part of a Holdings Company that has been in existence since 1965. Duties Include: Providing excellent customer service Ensure monthly targets are achieved Assist customers with all product related queries Update customer details on system Requirements: Matric 1 year customer service/call center experience Must be available to start immediately! Must be punctual and willing to go the extra mile What to include: 1. Detailed cv (Please include month and year employed) 2. Reason for leaving last employ 3. Current salary 4. Required salary 5. Motivational letter 6. Please indicate race for BEE purposes Email your detailed CV to: 1. Email your cv to xx#@xxxxxxxxxxxxxxx.xx.xx 2. Please note only Candidates that meet the required minimum will be considered coupled with information requested above. 3. We regret that we cannot contact all applicants regarding their status. 4. For more vacancies visit our Page on Facebook: O Dwyer Personnel 5. Alternatively follow us on Twitter: OdwyerPersonnel Date: 20 May 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: R28 / hour Start: Immediately Duration: 2 months Type: Full Time How to apply: cx#@xxxxxxxxxxxxxxx.xx.xx Company: O dwyer Personnel Contact: Anthea Daniels Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
O Dwyer Personnel Call Centre Agent - Customer Service POSITION: Salary: Salary: Location: Bellville About the company: My client is part of a Holdings Company that has been in existence since 1965. Duties Include: Providing excellent customer service Ensure monthly targets are achieved Assist customers with all product related queries Update customer details on system Requirements: Matric 1 year customer service/call center experience Must be available to start immediately! Must be punctual and willing to go the extra mile What to include: 1. Detailed cv (Please include month and year employed) 2. Reason for leaving last employ 3. Current salary 4. Required salary 5. Motivational letter 6. Please indicate race for BEE purposes Email your detailed CV to: 1. Email your cv to xx#@xxxxxxxxxxxxxxx.xx.xx 2. Please note only Candidates that meet the required minimum will be considered coupled with information requested above. 3. We regret that we cannot contact all applicants regarding their status. 4. For more vacancies visit our Page on Facebook: O Dwyer Personnel 5. Alternatively follow us on Twitter: OdwyerPersonnel Date: 20 May 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: R5 700 - R6 700 TCTC per month Start: Immediately Duration: 2 months Type: Full Time How to apply: cx#@xxxxxxxxxxxxxxx.xx.xx Company: O Dwyer Personnel Contact: Aeysha Coetzee Ismail Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
O dwyer Personnel Call Centre Agent - Collections POSITION: Salary: Salary: Location: Bellville About the company: My client is part of a Holdings Company that has been in existence since 1965. Duties Include: Providing excellent customer service Ensure monthly targets are achieved Outbound debt collections Negotiate on payments on accounts Making payment arrangements Secure promise to pays Requirements: Matric 1 year collections experience Must be available to start immediately! Must be punctual and willing to go the extra mile What to include: 1. Detailed cv (Please include month and year employed) 2. Reason for leaving last employ 3. Current salary 4. Required salary 5. Motivational letter 6. Please indicate race for BEE purposes Email your detailed CV to: 1. Email your cv to xx#@xxxxxxxxxxxxxxx.xx.xx 2. Please note only Candidates that meet the required minimum will be considered coupled with information requested above. 3. We regret that we cannot contact all applicants regarding their status. 4. For more vacancies visit our Page on Facebook: O Dwyer Personnel 5. Alternatively follow us on Twitter: OdwyerPersonnel Date: 20 May 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: R6000 OTE per month commission Start: Immediately Duration: 2 months Type: Full Time How to apply: cx#@xxxxxxxxxxxxxxx.xx.xx Company: O dwyer Personnel Contact: Anthea Daniels Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
O dwyer Personnel IT Call Centre Agents Location: Cape Town Duration: Contract About the company: My clients is a South Africa-based JSE Listed company that provides full high performing and secure ICT (information and communication technology) solutions to the country s corporate and public services sectors. Duties Include: Receiving calls from the IT End User Logging the call details and where possible resolving some of the issues The issues to be resolved whilst the End User is on the line include password resets MS Office functionality assistance and high level connectivity issues Tracking of the call once assigned through to the various IT resolver groups to ensure the call is resolved and closed within SLA Requirements: Matric Must have telephonic soft skills experience Must have customer service experience Previous IT experience is an advantage Previous Callcentre experience is an advantage Fluent in English and Afrikaans is an advantage Technical knowledge Able to work under pressure Proficient in Word Excel and Outlook Excellent writing skills Excellent Telephone Etiquette What to include: 1. Detailed cv (Please include month and year employed) 2. Reason for leaving last employ Email your detailed CV to: 1. Email your cv to xx#@xxxxxxxxxxxxxxx.xx.xx 2. Please note only Candidates that meet the required minimum will be considered coupled with information requested above. 3. We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission please consider your application unsuccessful. 4. For more vacancies visit our Page on Facebook: O Dwyer Personnel 5. Alternatively follow us on Twitter: OdwyerPersonnel Date: 20 May 2013 City/Town: Cape Town Location: Western Cape Wage/Salary: Market related Start: Immediately Duration: 2 months Type: Full Time How to apply: cx#@xxxxxxxxxxxxxxx.xx.xx Company: O dwyer Personnel Contact: Anthea Daniels Phone: Fax: Email: Eligibility note: It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise please ensure you have this permission before applying.
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