inbound call centre vacancies in johannesburg

We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs. 12 month contract - 100% Onsite Process: Accountable for own work quality, stand...

Johannesburg, South Africa | Posted on 02/08/2024 Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized businesses. Alinta Tech is owned by Alintac...

We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs. 12 month contract - 100% Onsite Process: Accountable for own work quality, stand...

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; Manage large amounts of incoming calls Log service calls received Coordinate technicians Ensure timeous handling of all customer queries Identify co...

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; Manage large amounts of incoming calls Log service calls received Coordinate technicians Ensure timeous handling of all customer queries Identify co...

We urgently require QUALIFIED Contact Centre Agents with some IT / Insurance background. Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience. Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously. Align and integrate own administrative support tas...

Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients' Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the Line Manager for Sales and marketing, you'll play a pivotal role in driving excellence and efficiency across our call centre. Your responsibilitie...

We urgently require QUALIFIED Contact Centre Agents with some IT / Insurance background. Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience. Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously. Align and integrate own administrative support tas...

Requirements: Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degreeResponsibilities: Manage large amounts...

Listing reference: track_001179 Listing status: Under Review Apply by: 16 February 2024 Position summary Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg. The incumbent ...

Randburg, South Africa | Posted on 01/18/2024 Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized businesses. Alinta Tech is owned by Alintacorp ...

Listing reference: track_001178 Listing status: Under Review Apply by: 21 February 2024 Position summary Job category: IT and Telecommunications Location: Randburg Contract: Fixed Term Contract Remuneration: Market Related EE position: Yes Introduction Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg. The ...

Job Purpose Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support...

We are urgently seeking Inbound Call Centre Agents for a Contact centre in Johannesburg. Inbound call centre Customer service Grade 12 / Matric 1 - 2 years contact centre experience Excellent communication skills Must be computer literate Salary: To be confirmed Location: Johannesburg

Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders, merchants, internal and external ...

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To se...

These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited We looking for talented individuals to join our team as Inbound Call Centre Agents. Our offices are located in Woodlands and we are looking for candidates who reside in nearby areas.Duties & ResponsibilitiesAnswering incoming calls from customers regarding inquiries, co...

iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while continuously striving to improve service quality and efficiency.  What you†ll do: Process Account...

Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Maximisation Supervisor in the Acquisitions Contact Centre situated at the Tracker head office based in Johannesburg to develop and implement strategies and initiatives to increase sales revenue and drive sales growth in a contact centre environment through upselling...

Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Maximisation Supervisor in the Acquisitions Contact Centre situated at the Tracker head office based in Johannesburg to develop and implement strategies and initiatives to increase sales revenue and drive sales growth in a contact centre environment through upselling...

We are urgently seeking Inbound Call Centre Agents for a Contact centre in Johannesburg. Inbound call centre Customer service Grade 12 / Matric 1 - 2 years contact centre experience Excellent communication skills Must be computer literate Salary: To be confirmed Location: Johannesburg

Role SummaryAnswer inbound or internally transferred telephone calls, evaluate the caller's assistance needs, take ownership of the problem and co-ordinate an appropriate solution to the problem presented using either internal or external resources.QualificationsMinimum Grade 12 or equivalent NQF level 4Advantageous: Short Term Insurance related qualificationExperience2 years' experience in a cal...

Role SummaryAnswer inbound or internally transferred telephone calls, evaluate the caller's assistance needs, take ownership of the problem and co-ordinate an appropriate solution to the problem presented using either internal or external resources.QualificationsMinimum Grade 12 or equivalent NQF level 4Advantageous: Short Term Insurance related qualificationExperience2 years' experience in a cal...

We looking for talented individuals to join our team as Inbound Call Centre Agents. Our offices are located in Woodlands and we are looking for candidates who reside in nearby areas. Answering incoming calls from customers regarding inquiries, complaints, and product information. Providing excellent customer service by addressing customer concerns and resolving issues promptly. Upselling products...