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A pioneer in vehicle tracking based in Midrand is looking to appoint an experienced Credit Controller . Roles & Responsibilities: Collect overdue monies Interacting with corporate companies attend high profile meetings Reconciliations Matching of payment files Take corrective action on invoices not paid / short paid internal / external Deal with queries Knowledge & Experience: Matric 5 years full function credit control experience of which at least 3 years on corporate level including the management of Fleet Accounts Must be able to work on Microsoft Office Programmes Excel advanced level Important: Own transport and valid driver s license - travelling required Overtime will be required occasionally Please send me an up to date resume with a quick introduction email to email@example.com Should you not hear from me please assume that your CV has been received and reviewed though has not been shortlisted on this specific occasion.
A leading telecoms corporate based in Durban is looking to appoint an experienced Territory Manager - Retail Sales . Responsible for managing and building a portfolio of retail stores covering a particular territory. The incumbent will be solely accountable for delivery against all areas of the retail strategy within the territory. Directly responsible for business partner interview and sourcing of new sites to align to our expansion strategy. Roles & Responsibilities: Translation of the retail channel strategy into a strategy applicable to each retail store within the territory Responsible for channel expansion within the territory meeting the requirements of the national expansion strategy Solely responsible for customer experience within the territory through utilization of the tools processes and policies as provided by head office Ownership of the relationship with Business Partners within the territory Responsible for management reporting for the territory Responsible for performance and breach management in line with the dealer agreement within the territory Achieve all acquisition retention churn OOC and non-calling targets within the territory Define and deliver on a marketing plan per store within the territory monthly Negotiate support from suppliers to ensure that incentives and campaign activity are constantly available within the territory to drive the acquisition strategy Address issues of store under-performance timeously every month by way of the legal performance management process Address issues of breach of agreement through managing to the dealer agreement and request warning and breach letters from the legal department as required Plan and introduce new initiatives monthly to ensure the achievement of all strategic targets Manage conflict with customers and / or Business Partners to ensure decisive resolution for the good of the business Manage expansion of the territory in line with the national channel strategy ensuring that the number of new stores required is achieved per quarter Source interview and approve prospective new franchisees for the channel Source consider and motivate new sites for channel expansion at all times adhering to the strategic plan Address issues of brand non-compliance within the territory also maintain a high brand quality throughout our retail stores Own and manage the process of forecasting and ordering stock within the territory Own and manage the implementation of the hero deals process monthly Own and manage the Enav8 field marketing relationship within the territory ensuring that weekly progress and requirement meetings are held with Enav8 representatives and that the SLA is achieved monthly Ensure achievement of the required churn targets within the territory through implementing churn reduction mechanisms particular to the territory and each store Ensure achievement of the required OOC and non-calling base targets within the territory through implementing mechanisms particular to the territory and each store Report weekly monthly quarterly and annually on the performance of the territory aligned to the strategy and commission structure for the channel Management of the territory marketing budget as applicable to the specific territory Management of expenses within the appropriate budget line Maintain contact with all potential and current Business partners to ensure high levels of customer satisfaction Maintain relationships with all external suppliers and partners Demonstrate ability to interact and co-operate with all internal departments Conduct regular coaching and mentoring to build motivation and selling skills Knowledge & Experience: Matric 4 Years experience in a sales management environment 4 Years experience with technology products and services Tertiary qualification in Sales and / or Marketing preferable Strong operational experience of 2 years plus Extensive experience in all aspects of customer experience management Extensive experience in the converged services market Strong understanding of customer and market dynamics and requirements Excellent knowledge of the telecoms industry Ability to negotiate and operate in a pressurised environment Budget management experience Knowledge and understanding of the converged services market Specialist knowledge of operational and administrative management in a retail environment General systems interconnectivity knowledge In-depth knowledge of the telecoms industry products and services Knowledge and understanding of legal agreements and processes from a business perspective A broad understanding of the AAPC Sales Channel and business model In-depth understanding of current and relevant legislation Knowledge and understanding of finance processes (budgets acquisition and retention costs forecasting loan / consignment stock management buy-out costings) Knowledge of business processes Knowledge of contracting negotiating and change management Knowledge of structuring sales quota goals and revenue expectations Management by projects Please send me an up to date resume with a quick introduction email to firstname.lastname@example.org Should you not hear from me please assume that your CV has been received and reviewed though has not been shortlisted on this specific occasion.
A leading telecoms corporate based in Midrand is looking to appoint an experienced Business Analyst . The Business Analyst for Information Management will support the strategic objectives of the Business Intelligence (BI) & Planning division through development deployment and management of BI policies processes standards and capabilities. The Business Analyst for Information Management will also provide business analysis services. Roles & Responsibilities: Attend the BI Council and actively participate and contribute to council objectives and mandate Document and maintain the BI execution framework that outlines the roles and responsibilities for the delivery of organisational BI capabilities Define document and maintain all BI policies and business processes that outline the requirements for defining revising updating and maintaining critical data elements Document and maintain the organisational roadmap for the delivery of BI capabilities and initiatives Define and maintain organisational data standards for the development of KPIs to measure track and manage key strategic tactical and operational objectives Define document and maintain the policies business processes and governance standards for the creation and management of business metadata and KPIs Determine document and review user requirement specifications to ensure functional requirements and standards have been met Define document and maintain the organisational Value Tree Hierarchy (framework) that tracks subscriber revenue factors / metrics to their lowest levels and which will be used to develop and deploy BI tools that can track forecast and interrogate subscriber revenue performance Provide constant status reports and feedback on all BI initiatives Craft the roadmap for delivery of BI self-service capabilities and standards in line with BI council objectives Prioritise coordinate and develop the business requirements and metadata for the provision of self-service BI capabilities Prioritise coordinate and create corporate-approved dashboards and tracking tools to proactively monitor organisational KPIs and behaviours Deploy and maintain the organisational Value Tree solution that tracks all subscriber revenue factors/metrics and provides functionality to track forecast interrogate and model revenue performance and scenarios Promote the value of BI through education and awareness to senior executives managers and super-users to drive adoption and usage of BI tools and capabilities Monitor and control the efficient delivery of work objectives Co- ordinate the achievement of agreed deliverables from internal and external stakeholders Ensure that work done by self and / or others is complete and accurate Ensure that information is passed on to others who should be informed Coach others to develop their capabilities Conduct oral presentations in a clear manner following a logical flow Knowledge & Experience: Matric Tertiary qualification in Business Management / Science or similar (beneficial) Extensive knowledge of the telecommunication sector (essential) Minimum of 3 years working experience as a Business Analyst Minimum of 3 years working experience in the telecommunications sector Business case development experience Business process mapping experience Advanced level of computer literacy including advanced MS Office skills Business analysis best practice and standards Please send me an up to date resume with a quick introduction email to email@example.com Should you not hear from me please assume that your CV has been received and reviewed though has not been shortlisted on this specific occasion.
A pioneer in vehicle tracking is looking to appoint an experienced Skills Development Facilitator . MINIMUM REQUIREMENTS FOR THE POSITION: Matric / Grade 12 Relevant post matric qualification in HR related field At least 6 years experience in HR and full hands-on experience in each of the below-mentioned elements. COMPETENCIES Fully au fait with MS Office suite especially Excel and creation of formulas Competent to deal with all training matters in a professional and appropriate manner Fully competent to independently execute all the areas reflected below KEY RESPONSIBILITY AREAS: Co-ordinate the necessary activities leading to an improvement in the skills and competencies of Altech Netstar Group s employees as required to meet the inherent requirements of the job as well as future requirements with regards career planning. BEE TRAINING PILLAR Responsible for managing the training pillar with regards the BBBEE scorecard Compile relevant plans and training strategy and ensure available budget to reach agreed score Manage annual Learnership process from recruitment and selection to training with most appropriate vendor Ensure sufficient learners are appointed to obtain full score on BBBEE scorecard with regards Learnership and disabled training SKILLS DEVELOPMENT ADMINISTRATION Collate capture and store data related to skills development for Altech Netstar group: - Obtain all skills development related data from respective sources and ensure required deadlines are well communicated and adhered to by these parties - Verify accuracy of data once received. - Accurately and timeously capture training data into relevant systems. - Pro-actively resolve problems experienced in the collation of data and escalate to HR manager if needed. SKILLS DEVELOPMENT REPORTING Accurately and timeously compile and submit training reports for among others: - Monthly HR report - Integrator BBBEE scorecard - Monthly ISETT SETA preparation reports ISETT/SETA INTERACTION As the appointed SDF ensure monthly upkeep (in Excel) of required skills development data to ensure availability and accuracy of Skills Development Data for annual submission to ISETT SETA Prepare capture and submit the annual Workplace Skills Plan & Annual Training Report for the Altech Netstar Group Follow up on the quarterly SDL payments from ISETT SETA and ensure it is correctly calculated FINANCIAL MANAGEMENT Compilation of annual training budget Approve all training costs before submitted to finance department for processing Approve & check invoicing and verify payments Monitor Actual spend v Training Budget CAREER PLANNING In conjunction with the HR manager use the annual performance review documents to capture training needs for the following financial year Liaise with relevant departmental managers on the viability of these training requests (this will also be used for annual WSP data) If appropriate proceed in obtaining training approval from the relevant managers and proceed with training bookings TRAINING CO-ORDINATION Once approval is obtained from relevant manager proceed in ensuring signed training debt agreement and booking forms with relevant employee Approve training as the SDF Ensure the training request is captured in the training department s system Coordinate training bookings with training service providers and employees and ensure required documents and forms are completed and submitted Allocate relevant cost centre and submit to finance department for payment Follow up on employee s performance Intervene where employees are not performing as expected on relevant courses Coordinate & present monthly Induction sessions for all new employees ALTECH WIDE ACADAMY Direct and constant liaison with the Altech Group Training manager on Altech s training related strategies requirements reports and initiatives Ensure timeous nomination and registration of Altech Academy students and liaise with Altech training manager and Da Vinci Academy ADHOC PROJECTS Assist in data provision with regards adhoc projects e.g. Qualification update etc. PERSONAL ATTRIBUTES: Patience Attention to detail Energy The ability to work under extreme pressure and deliver according to deadlines Excellent verbal and written communication skills The ability to motivate coach and develop others Presentable well spoken and professional Confidently and organizational skills Analytical ability for problem solving SPECIAL REQUIREMENTS: Represent company at ISETT SETA events Occasional visits to service providers and Altech Head office in Houghton
An experienced System Developer is required for a company based in Roodepoort specialising in professional call centre consulting services (such as contact centres customer service technology platforms customer service software and related professional services). Knowledge & Experience: A relevant tertiary qualification (B.com / Bsc - IT) or Diploma and / or relevant qualifications pertaining to the development role. Minimum of 1 year SSIS experience. Minimum of 1 year experience in building and maintaining OLAP cubes in analysis services 2005. 1 - 2 years experience in database design and the normalisation of data structures - must have developed a star schema and facilitated a team effort. 1 - 2 years experience in Database administration. MCDBA (advantageous). Exposure to open source code development (PHP Python Django workflow). C# ASP.Net SQL server (SQL skills / SSIS / ETL frameworks). Windows Forms development. A demonstrated experience in complex reports master reports and cube reporting. Qlikview exposure (advantageous). Agile software development practices. Key Performance Areas: Develop fairly complex SQL code in OLTP and OLAP environments not limited to MS SQL but also to PHP and MySQL. Deployment of developments to production environments. Reporting ETL and BI work. Troubleshooting and resolving technical issues. Technical support. Please send me an up to date resume with a quick introduction email to firstname.lastname@example.org Should you not hear from me please assume that your CV has been received and reviewed though has not been shortlisted on this specific occasion.
International telecoms company based in Bryanston is seeking to appoint a Business Intelligence Analyst . A BI analyst is an expert in understanding business objectives data and KPI s to structure build analyze and report on data. The analyst creates data results through a mastery of techniques and tools that range from basic queries through multidimensional analyses and data mining forming new relations and derivations as necessary and extracting the maximum amount of valid information content from the data. Extensive insight into the business and the data are essential as well as a sound understanding of KPI and reporting requirements. The analyst participates in design of data marts to provide the optimal balance of data availability format flexibility and performance. Roles & Responsibilities: Understand business information requirements and define a set of reports and analysis required to support the requirements Define a set of common approaches and standards (blueprint) to be applied in all OPCOs in order to implement the BI functions (Reporting and Cube Analysis) Drive the implementation of the above BI functions across OPCOs Monitor and ensure standards are being adhered to Guide and support the OPCO BI teams to implement the BI functions Design and maintain KPI s in reporting tool (e.g. Microstrategy) Ensure the integrity of data from source vs the data warehouse Design and publish reports Setup the security of access to data Support business in data analysis and queries Support revenue assurance data requirements Educate users on data warehousing capabilities Analyze business information requirements Design training infrastructure for data warehouse Discover business transformation rules Work with production data to validate business requirements Map business requirements to the data warehouse model Discover dimension hierarchies and facts Develop security rules / standards Create data results through techniques and tools such as basic SQL queries reporting data mining and multidimensional analysis Develop necessary reports Convert existing reports to the data warehouse environment Develop report delivery schedules Develop training materials to train users Write users guide Train BI users Assist users in finding the right information Interface with process teams regarding business process reengineering Knowledge & Experience: Matric Minimum of 3 - 5 years of experience preferred in a business analytical role within a (mobile) communications environment Bachelors degree / Diploma in Computer Science or BCom Informatics Will require some financial experience to understand data and design KPIs Solid experience in business analysis Strong leadership skills; ability to work with and manage work across a geographically distributed team Solid experience in using business analysis tools required (reporting and multidimensional cube analysis tools) Ability to identify track and see issues through to resolution relying on corporate savvy and influencing skills to accomplish Ability to partner with others identify / anticipate needs and proactively provide support Ability to effectively participate in multiple projects at the same time Ability to work with minimal supervision in an extremely fast paced environment Excellent analytical and problem solving skills Excellent written communication and organizational skills and superior attention to details Strong leadership and professional skills Strong self starter able to drive initiatives independently Demonstrated influencing and negotiation skills Ability to conduct meetings and present information to senior business stakeholders Strong knowledge of SQL query language Knowledge of open source reporting and analysis tools (e.g. Jasper Pentaho) or commercial tools such as Crystal Reports Demonstrated proficiency in the following competencies preferred: Data warehousing concepts communications business / product knowledge business analysis Strong knowledge of MS Office suite (e.g. Project PowerPoint Excel Word) Please send me an up to date resume with a quick introduction email to email@example.com Should you not hear from me please assume that your CV has been received and reviewed though has not been shortlisted on this specific occasion.
A leading telecoms corporate based in Midrand is looking to appoint an experienced Consumer Marketing Manager . To develop manage and integrate all Marketing Communications and Campaigns to effectively describe and promote the organisation and its products in alignment with the needs of the consumer segment and consistent with the overall Brand strategy and positioning Knowledge & Experience: Grade 12 Tertiary qualification in BCom Marketing or IMM Diploma or similar Product knowledge in the Telecommunication landscape is beneficial Minimum 5 years working experience in a Marketing environment and Retail environment Minimum of 5 years experience in classical marketing brand management and including direct communications and public relations is essential Minimum 4-5 years managerial experience ISP & telecommunications / cellular industry experience would be beneficial Looking for a Go-getter Work independently - will not be micromanaged Understand the demands of retail environment Newsletters Catalogues Roles & Responsibilities: Align operational communication objectives for the relevant segments with the brand and business strategy of the Brand and Communications function Consider the impact of solutions on other areas of the business as well as the interdependency of units Drive best practice continuous improvement and innovation at process and procedure level Consider local conditions as well as competitor activity Construct implement and fine-tune methods processes and systems to enhance effectiveness and meet organisational goals Fine tune systems in line with changing work practices providing the context for those providing services Work with internal business stakeholders and the broader marketing communications team Develop messages and related media to communicate with the market Creation and execution of marketing collateral for the market Establish brand touch points with relevant stakeholders to promote perceptions of the organisation and its products and services in the market Ensure integration and consistency in messages delivered to the market to ensure brand integrity Ensure an integrated marketing communications mix Engage in content management for all communications Coordinate input from key individuals across the business Manage vendors and service provider relationships Negotiate contracts and SLA s with service providers Initiates and executes creative communications for marketing and event functions aimed at the segment Manage routing of marketing materials through the relevant channels for approval Perform relevant market research and attain product knowledge that will facilitate management of communications materials Coordinate production schedules with internal and external resources Develop processes to facilitate optimal functioning of marketing communications Manage media liaison for communications and campaigns Manage and facilitate regular (formal) communications with relevant agencies and segment heads Acquire briefs on upcoming products from Customer Value Proposition team and develop go-to-market communication plans that will create sales leads Upon receipt of Customer Value Proposition briefs gather insights from competitors look at industry trends and latest developments to distil business segment insights to assist in the briefing and implementation of tactical marketing and public relations campaigns to drive traffic via associated channels Craft briefing document and upon approval from CVP team and CMO provide agencies with effective briefs outlining key messages / propositions product information and clear objectives for them to develop tactical campaigns for specific product launches Distil and translate company s offering to consumer customer segments based on the mother brand positioning & value proposition into effective communication activities to ensure appropriate positioning of the company in the consumer space Set clear public relation objectives and brief the agency to develop an annual Public Relations plan that will position the company as a Thought Leader in the consumer space Develop ongoing Case Studies to ensure a positive perception within the consumer environment Ensure that all touch points are continuously updated (website marketing collateral IVR etc.) prior to the launch of new campaigns Brief research & insights manager to conduct quarterly corporate client subscriber base research to gauge customer perceptions on our current products & services and customer experience levels Brief research & insights manager to conduct annual Brand Health Tracker Monthly Budget management through planning development and tracking of consumer marketing budgets and expenditures to ensure maximum efficiencies Administer all cost estimates invoices and statements and recon at month-end to ensure alignment with master budget Manage agencies which include robust briefing of through-the-line activity to support campaigns of products and services and ensuring that it is in line with marketing communication brief Maintain a healthy professional working relationship with the agencies Exhibit the ability to build organisational capacity Find solutions that take a holistic abstract or theoretical perspective Analyse the business s competitive position by considering market and industry trends Effectively identify business strengths and weaknesses in order to make sound decisions Forecast plan develop and review budget for the unit Manage and optimise the budget ensuring all expenditure is in line with the agreed budgets Monitor costs and determine initiatives to optimise resources Ensure cost effectiveness by maximising cost / benefit ratios Identify areas where money is lost and seek ways to reduce expenditure Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle taking any known changes in new products or services into consideration Please send me an up to date resume with a quick introduction email to firstname.lastname@example.org Should you not hear from me please assume that your CV has been received and reviewed though has not been shortlisted on this specific occasion.
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