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Responsibilities Work as part of the National Q&RM team to support the Senior Risk Manager as follows: ERM: - Support the activities driving the implementation refresh and monitoring thereof as well as providing input into the risks and mitigating strategies. Risk management: - Research and preparation of reports and presentations for the Key Accounts and Reputation Risk Committee as well as bringing ad-hoc reputational risk issues to the attention of the SA Q&RM Leader/Senior Risk Manager. Build relationships with the service Line Risk Managers as it pertains to risk matters. Support of the IT Infrastructure function as it relates to risk. SORT: - Maintain and execute Global/EMEIA changes and respond to and resolve sub area queries. ASE toolkit: - Maintain update and report. Attending to calls and executing risk management instructions from EMEIA Q&RM. Attend Q&RM meetings as required and contribute and assist with the preparation of reports and presentations. Prior risk management audit or regulatory experience. Report writing ability. Advanced Microsoft Office Excel and Lotus Notes database experience. Excellent communication skills and the ability to build relationships across the Africa Sub Area. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available Investment Administrator Quality & Risk Manager (Risk/Audit/Regulatory exp) Recruitment Manager (Agency Recruitment)
Responsibilities Knowledge and application of legal and regulatory requirements. Company secretarial duties and responsibilities. Familiarity with system/process documentation and business processes. Drafting and reviewing agreements. Ensuring goal compliance by the companies that make up the South African firm. Ensuring that the organisational documentation of member firms within the Africa Sub Area is aligned to the Africa regulations. Admitted Attorney. At least 5 years experience in a company secretarial environment. Strong administrative skills organisational and project management skills. High proficiency in the use of Microsoft Office programmes and Lotus Notes. Contract drafting experience. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available Senior Legal Advisor/Company Secretary (Attorney) Risk Manager (banking experience) Compliance Manager (banking experience)
Responsibilities Technical knowledge of operating systems. Database management systems. Network surety data query/interrogation tools (SAS ACL and IDEA). Background accounting processes. 1 to 5 years experience in either an IT or Assurance role would be an advantage. Telecoms/entertainment/financial services background (advantageous). Understanding of Accounting is a prerequisite. Qualifications Bachelor of Commerce Honours in Information Systems or Bachelor of Science Computer Science or Bachelor of Commerce Honours Information Technology or other B degrees. Extras Computer literate. Travel required (must be willing to work out-of-town for periods of time). Overtime required occasional. Valid driver s license. Own vehicle.
Responsibilities Grow the business with respect to marketing services to enhance revenue and profitability in current customer base. Meet growth revenue targets. Actively develop strategic relationships with key decision makers within the customer base. Enhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the client s business environment and requirements. Proactively identify and manage potential problems/escalations within customer base with appropriate resolution plans. Seek and continuously develop knowledge of client business to build an understanding of their needs. Be seen as a trusted advisor to all customers through consultative engagements and adding value throughout the supply chain. Manage Account(s) to ensure understanding and maximisation of the profitability on account(s) by taking the required proactive actions both internally and with the customer. Manage and proactively identify accounts whose revenue may be shrinking so as to address any at risk customers and reach out to those accounts to ensure they are retained as profitable customers. Ensure that contracted customer Service Level Agreements (SLA s) are met. Ensure that the account install base is accurate and current. Ensure that all billing (contract time and material) is raised billed and recovered. Outstanding debtors and recovery. Develop and manage account plans to meet the business needs of clients. Manage overall service levels whilst delivering value add to all customers. Accountable for resolving issues with the customer s operation in order to formulate and present relevant solutions. Manage account adherence to quality management requirements so as to ensure that processes are implemented. Generate accurate weekly feedback report on all visits issues SLA s opportunities for growth within existing account risk exposure customers on hold minutes of all meetings held during the previous week with clients projected weekly schedule of appointments for client visits general activities new business/client leads outstanding debtors status and propose solutions thereto. Conduct weekly site visits to current client base ensuring comprehensive understanding of clients business. Monthly meeting with existing client base reporting on SLA s challenges successes threats opportunities etc. Ensure that services are competitively and profitably priced resulting in growth to the bottom line. Ensure the turnaround of non-profit accounts and optimising current profitability. Ensure that price increase negotiations on contract are concluded timeously. Ensure retention of customers. Conduct customer interfaces and meetings ensuring that action items are timeously resolved. Ensure all projects and/or extension business is priced correctly to obtain maximum profitability and revenue by ensuring that Profitability Analyst is advised of all the necessary elements to be costed. Adherence to company bid management process is compulsory. Ensure all new business transactions are maintained and updated accurately within Siebel to enable consolidated reporting of your business opportunities. Maintain and review LAMP (Goldsheet) and pipeline funnel monthly. Provide monthly funnel management reports from Siebel for your respective portfolio for review with executive. Experience 5 years IT operational experience. 3 years experience in customer relations/client management. Exposure to retail POS environment (hardware). Exposure to major accounts and major projects. Exposure to major RFP s/tenders. Knowledge Sound knowledge of business principles financial management marketing and sales. Knowledge of IT services. Familiar with the purpose and composition of Service Level Agreements. Must have solid knowledge of the business transaction solution and the various partner solutions within the service delivery. Relevant knowledge and experience in a retail environment a definite advantage. Knowledge of desktop retail POS Kiosks call centre solutions E-Commerce consumer contract solutions and payment solutions. Computer literacy: - Microsoft Office (Word Excel PowerPoint). Qualifications Relevant tertiary qualification. Extra Travelling required.
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Responsibilities Grow the business with respect to marketing services to enhance revenue and profitability in current customer base. Meet growth revenue targets. Actively develop strategic relationships with key decision makers within the customer base. Enhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the client s business environment and requirements. Proactively identify and manage potential problems/escalations within customer base with appropriate resolution plans. Seek and continuously develop knowledge of client business to build an understanding of their needs. Be seen as a trusted advisor to all customers through consultative engagements and adding value throughout the supply chain. Manage Account(s) to ensure understanding and maximisation of the profitability on account(s) by taking the required proactive actions both internally and with the customer. Manage and proactively identify accounts whose revenue may be shrinking so as to address any at risk customers and reach out to those accounts to ensure they are retained as profitable customers. Ensure that contracted customer Service Level Agreements (SLA s) are met. Ensure that the account install base is accurate and current. Ensure that all billing (contract time and material) is raised billed and recovered. Develop and manage account plans to meet the business needs of clients. Manage overall service levels whilst delivering value add to all customers. Accountable for resolving issues with the customer s operation in order to formulate and present relevant solutions. Manage account adherence to quality management requirements so as to ensure that processes are implemented. Generate accurate weekly feedback report on all visits issues SLA s opportunities for growth within existing account risk exposure customers on hold minutes of all meetings held during the previous week with clients projected weekly schedule of appointments for client visits general activities new business/client leads outstanding debtors status and propose solutions thereto. Conduct weekly site visits to current client base ensuring comprehensive understanding of clients business. Monthly meeting with existing client base reporting on SLA s challenges successes threats opportunities etc. Ensure that services are competitively and profitably priced resulting in growth to the bottom line. Ensure the turnaround of non-profit accounts and optimising current profitability. Ensure that price increase negotiations on contract are concluded timeously. Ensure retention of customers. Conduct customer interfaces and meetings ensuring that action items are timeously resolved. Ensure all projects and/or extension business is priced correctly to obtain maximum profitability and revenue by ensuring that Profitability Analyst is advised of all the necessary elements to be costed. Adherence to company bid management process is compulsory. Ensure all new business transactions are maintained and updated accurately within Siebel to enable consolidated reporting of your business opportunities. Maintain and review LAMP (Goldsheet) and pipeline funnel monthly. Provide monthly funnel management reports from Siebel for your respective portfolio for review with executive. Experience 5 years IT operational experience. Exposure to major accounts and major projects. Exposure to major RFP s/Tenders. 3 years experience in Customer Relations/Client Management. Computer literacy: - MS Office - full package (Word Excel and PowerPoint). Industry and business acumen. Analysis/Problem Assessment. Knowledge Sound knowledge of business principles financial management marketing and sales. Knowledge of IT services. Familiar with the purpose and composition of Service Level Agreements. Must have solid knowledge of the business transaction solution and the various partner solutions within the service delivery. Relevant knowledge and experience in a retail environment a definite advantage. Qualifications Relevant tertiary qualification. Extra Travelling required.
Responsibilities Establish align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency. Identify process improvements (cost savings or efficiency improvements). Deliver exceptional service that exceeds customers expectations through proactive innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders like technical business Project Managers and Testing Analysts in the recommendation of business solutions. Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders. Prepare business communication that is of a professional standard. Resolve all customer queries efficiently and within agreed timelines. Comply with governance in terms of legislative and audit requirements. Assess analyse and optimise end-to end business processes that are signed off by the business by documenting business process requirements through research interviews or facilitation sessions also assess current business processes procedures and business rules in conjunction with business partners designing new and existing business processes. Instruct advise direct and quality assure projects for the group. Compile business requirements documentation together with the business sponsor and manage the process of compiling business and functional specification documents. Oversee the compilation of test scripts compiled through testing and audit the test results. Analyse business and/or technical problems relating to the acquiring infrastructure and provide recommendations and solutions. Understand and assist in creating the best and most suitable system design solution that meet the user requirement. Contribute towards content as well as compile procedure guides and manuals for merchants business users and external Interface Engineers. Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data. Manage own development to increase own competencies. Plan and manage performance skills development employment equity talent and culture of team in order to improve innovation achieve efficiencies and increase competencies. 2 years related experience. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available Digital Strategist (Marketing) Sales/Accounts Executive (sell software solutions) Service Account Manager (IT Ops exp)
Responsibilities Full Business Continuity Management Life-Cycle (from programme review to implementation). Development of structures and policies to govern BCM programmes. Facilitate business impact analysis workshops. Facilitate risk assessments. Develop continuity strategies. Documenting of response and associated plans. Testing and exercising plans and people. IT disaster recovery planning. Back-up controls reviews. Evaluate IT disaster recovery architecture and/or capabilities. Develop appropriate training and awareness programmes. Providing insight and advice clients about IT DR and BCM for their businesses in presentations and reports. Delivery of quality work. Liaising with clients to develop solutions. Identify potential business development/sales opportunities. Project delivery and supervision. Assist in producing proposals that meet clients business needs. Participate in and actively support mentoring/coaching/people development relationships within the practice. Experience Business and Information Technology (IT) acumen. Excellent documentation and report writing ability. Development of IT and business resilience plans and procedures. IT and business resilience testing. Knowledge of appropriate standards and regulations concerning BCM and IT DR. Crisis management and simulation exercise experience. 4 to 5 years working experience in business continuity and resilience experience. Consulting experience is advantageous. Business development or sales experience. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available Digital Strategist (Marketing) Sales/Accounts Executive (sell software solutions) Service Account Manager (IT Ops exp)
Responsibilities The main role is as a Data Analyst in delivery on the various engagements: The national practice assists clients in providing data analytics and information management services. These services cover the following main areas: ü Internal Audit. ü External Audit. ü Forensics. ü Management information reporting. ü Data Quality. ü Data migration review. Assist with client interviews and accurately capture documentation. Assist with drafting the model of business rules using data analysis tools based upon given specifications. Receive and store client data. Support the assessment of the data including reconciliation validation and profiling data. Abide by the project guidelines to manage and secure client data. SQL experience. 4 (Assistant Manager) to 5 (Manager) years experience. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available Digital Strategist (Marketing) Sales/Accounts Executive (sell software solutions) Service Account Manager (IT Ops exp)
Responsibilities Oracle or SAP or SQL experience. Assume responsibility for the management of (possibly) more than one team. Will take ownership of various clients and will be responsible for growing those clients: - Business development and will carry a target. Involved in operational issues internally: - Recruitment. - Training and development. - Presentations. - Finance. Responsible for writing reports and documenting findings. Reviewing the work of juniors. Involved in quality and risk management exercises and monitoring. Able to plan and manage the projects some resource planning: - Time management. - Discipline. - Accountability. - Self motivation and eagerness are important. 3 to 4 years experience). Multiple project planning billing and budget control. Ongoing risk management. Managing deliverables. Diverse IT audits experience. Assist in project planning write audit plans and programmes. Budgeting costing and allocation of resources. WIP management. Experience in Business Process Analysis. IT audit experience reviewing diverse application and general control environments. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available Digital Strategist (Marketing) Sales/Accounts Executive (sell software solutions) Service Account Manager (IT Ops exp)
Responsibilities Full Business Continuity Management Life-Cycle (from programme review to implementation). Development of structures and policies to govern BCM programmes. Facilitate business impact analysis workshops. Facilitate risk assessments. Develop continuity strategies. Documenting of response and associated plans. Testing and exercising plans and people. IT disaster recovery planning. Back-up controls reviews. Evaluate IT disaster recovery architecture and/or capabilities. Develop appropriate training and awareness programmes. Providing insight and advice clients about IT DR and BCM for their businesses in presentations and reports. Delivery of quality work. Liaising with clients to develop solutions. Identify potential business development/sales opportunities. Project delivery and supervision. Assist in producing proposals that meet clients business needs. Participate in and actively support mentoring/coaching/people development relationships within the practice. Experience Business and Information Technology (IT) acumen. Excellent documentation and report writing ability. Development of IT and business resilience plans and procedures. IT and business resilience testing. Knowledge of appropriate standards and regulations concerning BCM and IT DR. Crisis management and simulation exercise experience. 3 to 4 years working experience in business continuity and resilience experience. Consulting experience is advantageous. Business development or sales experience. or to apply for this vacancy. Recruiter Links Company Profile Company Map Our Adverts Contact Us Website Other positions we have available Digital Strategist (Marketing) Sales/Accounts Executive (sell software solutions) Service Account Manager (IT Ops exp)
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