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8 Month Contract Highway area. CA(SA) with at least 2 years post articles/commercial experience
standards 4. Review and application of business accounting policies to comply with SA and international
process. SA Guiding Qualifications are not recognised. Dities will include the following: The couple
South Africa (NCPC-SA) is an agency of the Department of Trade and Industry (the dti) hosted by the CSIR. The NCPCSA
Category Executive Assistant Location Durban Kwazulu Natal ( North Beach ) Contract Freelance Pay
Category Executive Assistant Location Kwazulu Natal ( Durban ) Contract Full Time Pay R25 000 per
Category Executive Assistant Location Durban Kwazulu Natal ( Morningside ) Contract Freelance Pay
Adverts Contact Us Website Other positions we have available CA(SA) â FINANCIAL MANAGER TEMP PAYROLL
Main Business Hubs in SA Durban / Cape Town / Johannesburg / Rest of Africa A market leading
Graduate Vacancy Advertisement Foreclosure Graduate (Legal) SA Home Loans Graduate Programme 2013
STUDENT PROGRAMME 2013 Vacancy Advertisement Job Identifying Details: Job title: Student Programme Department: HOC/Insurance Department Reporting to: HOC Department Date of circulation: 12 December 2012 Office location: Glades La Lucia Ridge Key Responsibilities: Daily handling of telephonic claims notification Alignment to business driver/Strategy Alignment to the Amazing Service principle and program Registration of all New Claims through the delivery of amazing service Handling of telephonic client new claim notifications Ensure that the amazing service principles are adhered to at all times Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times Suppliers are appointed Ensuring that the claims estimates are correctly applied at registration stage of the claims process Ensuring that an accurate record of all interactions with customers is maintained including making of accurate and comprehensive description of how the incident occurred and event log notes if necessary Ensuring that the customers are always provided with all the necessary information if unsatisfied with the rejection including inter alia engaging own specialist service provider to prove to the contrary (Dispute or rejection) (e.g. management process) etc Ensure that customers are always kept informed and advised of the claims process or procedure excess applicable. Conduct telephonic claim audits and client surveys Aligned to values and self development Align personal values to company values. Take responsibility for personal development Minimum Requirements: Qualifications Matric with subjects English Afrikaans and Mathematics. C aggregate in Matric is required. Preferred Computer studies Business Studies Generic Competency Fluent in speaking Afrikaans Contact Details: Joanna Chetty in the HR department Tel: 031 560 5432 Method of Application: 10 line motivation with updated CV. Email all applications to: careers sahomeloans.com Closing date: 17 Decemeber 2012 Embracing the spirit of transformation legislation Should you not receive a response within 3 weeks after your application please consider your application unsuccessful. In order for your application to be considered for this position your matric must be have been complete 2 to 3 years ago.
Vacancy Advertisement JOB IDENTIFYING DETAILS: Job title: Claims Consultant Department: SAHL Insurance Office location: Glades La Lucia Ridge KEY RESPONSIBILITIES: Effective Claims processing Authorize all claims within set mandate Ensure that all claims within the designated portfolio are effectively and timeously processed within the stipulated turn around times Ensure that the agreed productivity targets are consistently achieved. Attend to customer complaints within stipulated timeframes act on the root cause(s) and maintain an accurate aggregate record of all complaints. Attend to your daily operational diary system Ensure that all payments made are accurate and to the appropriate service providers. Ensure that an accurate record of all interactions with customers is maintained including an accurate and comprehensive description of how the incident occurred and event log notes Ensure that the customers are always provided with all the necessary information if unsatisfied with the rejection Ensure that the amazing service principles are adhered to at all times. Effective planning problem solving and decision making Manage the correct consistent interpretation and application of the policy wording and ensure that all claims are treated equitably. Determine whether the reported incident is claimable. Peruse analyze understand and question the assessment findings before communicating in technical detail with customers loss adjusters. Think laterally in dealing with claims and engage relevant parties to consult or debate circumstances of claims. If a claim is suspicious refer to management en-route to internal forensics division. Determine that an endorsement is warranted on a specific policy in light of adverse claims history or particular circumstances. Handle rejections and difficult clients in a fair sensitive and persuasive oral manner while being assertive. Decide which appropriate specialist service providers to engage on each claim if necessary such as engineers etc. Effective Relationship Building Internal Daily relationships with: Payment authorization and finance division with regards to payments and service delivery issues Customer contact centre with regard to customer complaints and technical support Policy Administration to advise of any policy amendments or client queries / requests New Claims/Servicing area to advise on any noted anomies or trends that could be affecting effective processing of claims Supply Management to ensure that the service providers strictly adhere to the current service level agreement. Daily interactions with management to advise of any contentious matters or urgent claims that require attention or authorisation. Externa l Daily relationships with: Customer base in dealing with queries or providing feedback proactively Panel or non-panel service providers ensuring customer service delivery especially loss adjusters quantity surveyors forensics experts etc. SAHL representatives on various customer issue Internal and external auditors during interim or final company audits. MINIMUM REQUIREMENTS: Education Matric Computer Literate Preferred :Insurance related qualifications such as COP and HCII Experience 4 years insurance related experience preferably Homeowners products in a claims assessment role. Preferred: 5 years insurance related experience preferably with Homeowners products. 5 Years underwriting and claims 5 Years HOC Claims Experience. Generic Competencies: Bilingual ( English and Afrikaans) Able to handle pressure Willingness to work overtime if required Customer centric Persuasive Accurate Decisive Assertive Confident Fair Ethical High integrity Reliable Responsible Initiative Team player Respect for others Excellent verbal and written communication skills Technical Competencies: Short term insurance claims at a consultant level Customer service orientated Ability to comprehend technical matters Analytical Excellent verbal and written communication skills Closing Date : 16 November 2012 If you wish to apply for this position please submit your CV to careers sahomeloans.com before the closing date.
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